American Greetings Digital Switch

Driving E-Adoption Within The End Users

96% Item Level Hit Rate in Cash Application, with 99% for checks
50% decrease in manual payment processing

Cash Application Cloud

EIPP Cloud

Business Transformation Stories

Our main focus during the e-adoption journey was to always improve the usability and the experience for our end customers

Lauren Kennedy
Senior Manager
Retailer Financial Services

Challenges

How did HighRadius help

Impact

Challenges

Cash Application
Manual processing and aggregation of remittances and payments led to an unnecessarily time-consuming process. The deduction coding process was also heavily reliant on a manual workforce.

Deductions
They lacked visibility into the resolution time for deductions, and manual collaboration & aggregation of backup for trade deductions also caused an overall slow process.

Collections
There was low visibility into the payment status of customers, which led to confusion among the teams. They also lacked the ability to add extra customer information into invoices, and pulling data from web portals was completely manual.

ABOUT American Greetings

Headquartered in Cleveland, Ohio, American Greetings is a 1906 established creator and manufacturer of social expression products such as paper cards, digital greetings, gift wraps, party goods etc.

INDUSTRY

Manufacturing, CPG

REGION

North America

REVENUE

$1.9 Billion

PRODUCTS

Cash Application Cloud
EIPP Cloud

How did HighRadius Help

Same Day Cash Application

By matching the invoices and the payments electronically, cash application process can be done within the same day, which otherwise takes 2-4 working days. Thus, automating cash application saved a lot of time.

Improved Team Productivity

By eliminating repetitive tasks through automation, analysts could focus on more value-adding responsibilities.Fewer people were needed to do the same job, so there was an improvement in productivity

Customer Self-service Portal

Customers can log in to see details of outstanding invoices and re-download invoice copies they might have lost.They can also make payments from the portal, without needing any support from the supplier

Impact

96%

Item Level Hit Rate

96%

Check Level Hit Rate

50%

Decrease in Manual Payment Processing

40%

Targeted End-Users adopted EIPP within 1 Year

What HighRadius Delivered

Cash Application Cloud

The HighRadius cash application cloud helps in matching an open invoice against a payment which has been made, in order to close the invoice in your ERP.
The solution is capable of capturing information from all kind of remittance formats, be it email (body or attachment), EDI files, check stubs or information posted on the customer web portal.
The solution leverages Artificial Intelligence capabilities for invoice matching, thus finding the right match despite truncated invoice numbers and reference numbers being sent by customers. The deduction coding module helps in identifying disputes easily and quickly, thus helping in proactive deductions management.

EIPP Cloud

The HighRadius EIPP cloud provides a self-service customer portal, where they can log in and see details of outstanding invoices and make payments through credit cards and ACH.
Besides eliminating paper and courier costs, the solution provides real time visibility into the billing and the payments process, making things easy for both the supplier and the buyer.

Download PDF