By automating manual processes with HighRadius, we’re saving important dollars and headcount avoidance, and we’re constantly building capacity to absorb new operations due to the company’s expansion.
Blackhawk had over 2000 pending deductions for over two years with over 4,000 total deduction line items. Further, they also had over 100+ line items per deduction bucket, which was above usual industry standards, that they had a hard time handling manually.
Blackhawk lacked a standardized workflow for deductions management, resulting in analysts using their independent processes for approvals, making internal collaboration difficult. Additionally, as they used spreadsheets, the resolution was highly error prone and time-consuming.
Managers at Blackhawk did not have any visibility into the deductions metrics due to a lack of a structured process. The absence of a performance reporting mechanism resulted in zero accountability.
Blackhawk Network Holdings Inc. is a privately held company operating in the prepaid, gift card, and payments industries with a $1 Billion revenue. They sell branded physical and digital gift, phone, prepaid debit, and incentive cards online through a network of global retailers spread across the globe.
Pleasanton, California, United States
By leveraging automation, Blackhawk could auto-aggregate claims, backup documents like PoDs and BoLs from carrier portals, and emails linked to the corresponding open deductions. Analysts could finally get every source of information related to deduction at a single place.
Deduction solutions provided Blackhawk with an automated and structured workflow, resulting in a seamless cross-functional collaboration for deductions across multiple teams which led to streamlined inter-department communication.
The team achieved greater visibility and improved insights into the overall deductions process, resulting in greater accountability, performance tracking, and customer behavior analysis.
Using HighRadius, we also have the capacity to pull operational metrics in an easy way, this helps to understand where our challenges are and what needs to be done to be fixed.
David de la O Perdomo
Director, Global Accounts Receivable