RPA and The Art of Dispute Management

Key Takeaways

In this 30 minutes webinar, you would learn how you could use RPA to:

Eliminate manual tasks such as in claims retrieval, deductions workflow and denial correspondence using automation
Reduce operational costs by enabling more deductions cases handled per team member
Improve deductions recovery by unlocking the benefits of sound research and tactical correspondence
Lower DDO by making deductions research easy and fast
Define the role of technology in strategic customer deduction initiatives

Speakers

Sam Dhingra, Manager Solution Engineering, HighRadius Corporation

About The Webinar

Organizations are witnessing a steady growth in the volume of disputes raised by its customers both in the trade and non-trade categories. With a process laden with a large amount of manual work including collecting back up data and collaborating with multiple stakeholders, the deductions analyst productivity is affected leading to more time being spent resolving valid disputes and less time dedicated to invalid deduction research. The result is a protracted dispute resolution process, piling up the volume of unresolved deductions and a rise in the number of small and medium ticket deduction write-offs which is costing the organization millions of euros. The overall impact of this is that the deductions process turns into a costly affair that is burning more than it is recovering and any allocation additional resource to handle deductions more effectively becomes unwarranted.

Faced with similar challenges, Credit and A/R leaders at P&G, Danone, and 350 other leading organizations used robotic process automation to help them convert their deductions teams from being a cost center into a profit center. Learn the story behind how they achieved this by signing up for the upcoming webinar: