Deductions & Dispute Management Software

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Deductions Cloud Solutions

Proactive Deduction Management to Prevent Bottom-line Erosion

HighRadius Deductions Cloud provides automation of repetitive tasks, single-source-of-information by aggregating information from all documents at one place, and a common platform for cross-department and customer collaboration. It supports deduction management by providing:

Benefits

A robust Claims and POD Automation Engine to automatically download and capture information from all back-up documents.
A structured workflow and collaboration engine for streamlined inter-department communication and quick approval.
An automatic customer correspondence engine for faster customer collaboration.
The ability to capture the intent to take deductions and automatically reconcile once short-payment arrives.
The capability to auto-match and resolve all trade deductions while easily integrating with most of the Trade Promotion Management Systems.

Fast and accurate deduction resolution results in dynamically reduced invalid deductions and low bad-debt write-offs thereby preventing bottom-line erosion.

Key Features

Back-up Document Capture

Automate download and information capture for claim documents from emails, paper claims, customer websites and popular A/P networks and link these documents to open deductions using robotic process automation.

Auto-Capture PODs, BOLs from Carrier Portals, and Emails

Automate collection, information capture, and collation for PODs and BoLs from carrier websites while linking them to corresponding open deductions.

Automatic Trade Promotion Settlement

Seamlessly integrate with your Trade Promotion Management (TPM) systems including Vistex, SAP, Accenture CAS, and many more for automatic settlement and resolution of all trade related deductions.

Structured Deduction Resolution, Collaboration, and Approval Workflows

Speed-up deduction resolution with customizable workflows for streamlined research and faster approval from internal and external stakeholders across A/R, sales, customer service, and broker teams.

Automatic Deduction Correspondence

Automate generation and distribution of denial correspondence to customers along with all supporting documents as per individual customer requirements.

Automatically Push Data to Customer Portals

Automatically post denial correspondence to the customer web portals for easier notification and communication.

The Future of Deductions Cloud is here

Real-time visibility on analyst productivity and deduction metrics

Gain end-to-end process visibility with out-of-the-box reports and dashboards to track team productivity and key deduction metrics including DDO, NRR, and Average Resolution Time. Receivables Analytics offers intuitive data visualization which helps you drill down into individual reports to identify bottlenecks or issues in the deductions process.

Deductions Cloud: AI-Edition Predict invalid deductions and improve the bottom-line

Predict the validity of deductions using the Rivana Artificial Intelligence platform to eliminate time lost working on valid deductions. The machine learning algorithm has been trained on more than $30B of deductions from real-world A/R data. By leveraging invalid deductions prediction, A/R teams will now be able to control inaccurate write-offs, improve net recovery rate, and also perform root-cause analysis to prevent deductions at the source.

Self-service collection of missing deduction back-up documents

Leverage the radiusOneTM network to automate the collection of claims and POD documents for deductions with missing backup information. Automatically send email correspondence for customers and carriers to upload backup documents to the radiusOneTM portal.

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