$25.5Mn+ Invalid Deductions Recovered Annually

Impact Achieved

$25.5M

Recovered in Invalid
Deductions Annually

75%

Boost in
Analyst Productivity

25-Day

Reduction in DDO

527k+

Claims Auto-Aggregated

 “Our decade-long partnership with HighRadius has elevated our team from a cost center to a true driver of value. The ultimate proof is our ability to now recover $25.5M annually in invalid deductions from some of the largest and most complex retailers in America.”

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Jacob Whetstone

Director, Credit and Accounts Receivables

Danone North America.

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About Danone

Danone is a global F&B company with a portfolio of products that includes dairy and plant-based items, waters, and specialized nutrition. Committed to bringing health through food, Danone focuses on creating nutritious products that cater to various consumer needs.

Revenue

$8 Bn+

Employee Count

100,000+

Region

North America

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Top Challenges

  • Massive Deductions Volume and Locked Cash: The company managed over 1.1 million annual deduction claims worth more than $400M, which resulted in $25.5M in cash being locked up in unresolved disputes.
  • Extended Resolution Timelines: Manual validation processes were so slow that Days Deduction Outstanding (DDO) reached 45 days, a period longer than the shelf life of the products themselves.
  • Fragmented Data and Manual Aggregation: A 35-member team spent over 40+ Hrs/week manually hunting for backup documentation for claims, which were scattered across more than 25 retailer portals and various carrier sites.
  • Revenue Leakage from Write-Offs: The company had a policy of automatically writing off all deductions below $250 without investigation, which led to hidden and cumulative revenue leakage.
  • Complex and Siloed Workflows: Trade and non-trade deductions were managed in separate, disconnected systems, creating operational silos and requiring analysts to manually reconcile hundreds of ERP-specific reason codes.

Business Benefits

  • 25-Day Reduction in Days Deduction Outstanding
  • 75% Improvement in Productivity
  • 527,000 Claims Auto-Aggregated
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