When your teams lack visibility into each other’s work and data, it will affect both long term and short-term goals of your business. Let’s start by looking at some of the ways non-aligned teams would impact the organization’s overall strategy:
Non-collaboration in the workplace severely disrupts an organization’s profitability. Let us take the example of the finance team not sharing key intel to sales on clients whose invoices are due for more than 3 months. Now your sales field agent without the intel would continue to receive sales orders from that client, whereas your AR team would have restricted the client’s credit extension. This situation often hits business profitability as such customers are unable to pay long overdue invoices.
When there is no coordination between your finance and business development teams, inter-departmental vigilance is almost non-existent.
This often leads to both customer disputes and internal forgery and data manipulation. But better team visibility leads to improved internal monitoring. For example your AR team can check your sales team’s delivery checklists, customer review documentations and sales agreements to negate any invoice disputes.
A good example of this kind of impact could be where a customer has made payment committed to your sales teams. However, your finance team is pestering customers by sending relentless payment reminders. Often, this can lead to a bad customer experience and disrupt the client’s cordial relationship with your business.
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Here are some tips that will help you improve overall visibility and collaboration:
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