$13 Million Invalid Deductions Recovered Annually

Impact Achieved

$13M

Recovered in Invalid Deductions Annually

150,000+

Accounts Analyzed Daily for Prioritization

96%

Rebill Recovery Rate

50%

Faster
Claims Resolution

“Our challenge wasn’t deduction complexity, but the sheer volume of over a million small claims. The breakthrough was using AI agents to automate the repetitive work, freeing our team from touching every claim. This shift allowed us to stop chasing paperwork and start recovering $13 million annually.”

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Amy Neely

SVP, Finance & Payroll Operations

Coca-Cola Bottlers’ Sales & Services

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About CCBSS

Coca-Cola Bottlers' Sales & Services (CCBSS) is a company owned by over 50 independent U.S. Coca-Cola bottlers. It acts as a unified voice for the bottling system, offering services in customer business solutions, finance, HR, IT, and procurement to enhance efficiency.

Revenue

$52 Mn+

Employee Count

500+

Region

Atlanta, Georgia, USA

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Top Challenges

  • Massive Volume of Low-Dollar Claims: The team was overwhelmed with 1.2 million deductions annually, with over 70% being low-value claims under $250 that were uneconomical to pursue manually.
  • Fragmented and Manual Data Aggregation: Analysts wasted over 45,000 hours a year manually downloading claims and backup documents scattered across more than 40 different retailer portals and email inboxes.
  • Significant Revenue Leakage: Millions in invalid deductions were written off as unrecoverable because manual processes made it too costly to pursue them, leaving $13 million in recoverable cash locked up each year.
  • Missed Recovery Deadlines: Manual aggregation and validation were so slow that most cases aged beyond the critical 30-day recovery window, a delay that can cause recovery rates to drop by almost 40%.
  • Low Dispute Success Rate: The difficulty in manually gathering complete documentation from various sources weakened dispute packages, resulting in low recovery rates on par with the industry median of ~50%.

Business Benefits

  • 1M+ Claims Auto-Aggregated
  • 1.2M Deductions Scored for Validity
  • 96% Rebill Recovery Rate
  • 45,000 Hours Back to Business
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