Standardizing Deductions Across 42 BUs While Achieving 96% Reduction In Open Deductions

Impact Achieved

60%

Increase in Overall Productivity

95%

Faster Dispute Resolution

96%

Reduction in Open Deductions

By automating manual processes with HighRadius, we’re saving important dollars and headcount avoidance, and we’re constantly building capacity to absorb new operations due to the company’s expansion.

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David de la O Perdomo

Director, Global Accounts Receivable

Blackhawk

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ABOUT BLACKHAWK

Blackhawk Network Holdings Inc. is a privately held company operating in the prepaid, gift card, and payments industries with a $1 Billion revenue. They sell branded physical and digital gift, phone, prepaid debit, and incentive cards online through a network of global retailers spread across the globe.

Employee:

3190

Revenue:

$2.2 Billion

Geography:

NA

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Top Challenges

  • 2000+ deductions open for more than 2 years due to manual time consuming deductions process.
  • Lack of deductions management workflow and
    inter-team collaboration.
  • No real-time visibility into the status of deductions.

Business Benifits

  • Auto-Aggregation and linking backup documents enabled 95% faster dispute resolution.
  • Collaborated e-workflows facilitated collaboration within the team, improving productivity by 60%.
  • Intuitive dashboards and reporting allowed for detailed root cause analysis and better insights into the deductions process.

Explore More Transformation Stories

Hershey’s

40%

Reduction in the Concentrated Open Deduction Dollar Value

70%

Reduction in Kroger Deductions that needed Manual Efforts

JJKeller

80%

Automated Cash Posting

20%

Reduction in Past-Dues

50%

Speed in Credit Reviews

Church & Dwight

85%

Decrease in unidentified deductions

30%

of Analysts’ time saved

100%

Deductions auto-coded at source