Replacing Manual Workload with Strategically Driven Collections Process Yielding 150% Productivity Gains

Impact Achieved

150%

Increase in Productivity

More

Resources & Time Available for Critical Tasks

More

Effective Dunning Notices Significantly

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Steven Stockseth

Director of Credit

FleetPride

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About FleetPride

FleetPride, Inc. is the America’s largest retailer of heavy duty truck and trailer, increased its collections team efficiency by 150% in 3 months.

Employees

2,000+

Revenue

$1B

Region

North America

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Top Challenges

  • High volume of overdue invoices adversely impacted their cash flow and raised write off risk.
  • Tedious, manual aggregation of past due invoices & customer contacts & reconcile it in huge spreadsheets.
  • Manual tracking of reminder calls or blocked orders and drafting dunning mails manually.

Business Benefits

  • Self-generated worklists which allows them to focus on the accounts which need immediate dunning.
  • The analysts have access to prioritized worklist that intelligently gathers data and does task prioritization.
  • 100% automated dunning and auto-capture of notes, reminder calls/mails & customer interactions stored at a single place.

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Past Due Reduction

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Reduction in Team Size

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Complete Information

Faster

Deduction Resolution