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Achieving 67% Drop in ADD with HighRadius Collections Automation

Impact Achieved

67%

Reduction in ADD

28%

Decrease in DSO

1000+

Hours Saved every year with Auto-Correspondence

“With HighRadius, everything is connected, and we have a single source of truth. They have always wanted to see us succeed as well, and so we’ve had great success just partnering with them.”

Kay Rogers

Vice President-North America Financial Transactions

Ferrero

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About Ferrero

Ferrero Group, world's second-largest chocolate confectionery, reduced their DSO with end-to-end A/R transformation, making the team more productive, and empowered to forecast their cash flow.

Region

North America

Revenue

$12B

Employees

34000+

Top Challenges

  • Difficulty in keeping track of critical and past-due customer accounts.
  • Longer collections cycles due to a manual and tedious dunning process.
  • Lack of visibility across the customer profiles due to data silos across different teams.

Business Benefits

  • AI-enabled worklist prioritization to drive focus on critical
    customer profiles.
  • Touchless dunning via automated emails and fax to help fast-track collections.
  • A consolidated repository to ensure visibility across all the customer-centric data like call logs, notes, P2Ps, etc.
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Explore More Transformation Stories

Hershey’s

40%

Reduction in the Concentrated Open Deduction Dollar Value

70%

Reduction in Kroger Deductions that needed Manual Efforts

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Staples

27%

Reduction in Past Dues

20%

Reduction in Bad Debt

5 days

Reduction in (ADD)

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JBS

$6.4M

Recovered in Working capital

Zero-touch

straight-through payment processing

2 FTEs

Reallocated to critical tasks

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© 2023 HighRadius • All rights reserved
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