Predefined business rules with prioritized worklist due to automated collections and deduction process

Impact Achieved

10 Days

Reduction in DSO

50%

Faster Dispute Resolution

63%

Reduction in team size

For the first time in our history, we can use complete remittance information for accurate, straight-through cash application!

case-study-speaker

Ally Allen

Business Process Center, Excellence Manager

PrimeSource

Read Full Story

About PrimeSource

PrimeSource streamlined their A/R processes & achieved 50% faster dispute resolution with 10 days reduction in DSO.

Employee:

1200

Revenue:

$1 Billion

Geography:

NA

vector-img

Top Challenges

  • Acute challenge in the standardization of A/R processes
  • Lack of Managerial Visibility due to Complex A/R Operations
  • Majority of analysts’ time spent on aggregating PoDs and BoLs from client portals

Business Benefits

  • Collection strategies proactively based on a prioritized worklist driven by predefined business rules
  • Automated dunning and customer correspondence, which analysts could send directly from the worklist
  • Automate Aggregation of Claims from EDI, Customer Portals, and Emails

Explore More Transformation Stories

WESCO

94%

Payments Applied Automatically to the ERP

Increased visibility into customer remit across the organization

Increased Productivity due to Reduction in Overtime

Yaskawa Case Study

5.5

Days Reduction in DSO

60%

Improvement In A/R Team Productivity

~90%

CEI Achieved

Staples

27%

Reduction in Past Dues

20%

Reduction in Bad Debt

5 days

Reduction in (ADD)