23 KPIs for Shared Services: From Process Manager to Strategic Leader
An actionable summary that deep-dives on the top 23 KPIs using which shared services teams will be able to evaluate process performance, identify actionable next steps for improvement and make a strategic impact on the organization.
Executive Summary
GPOs and Strategic Impact
GPOs are responsible for process standardization and cost reduction, however, that role is especially tough in the order-to-cash (O2C) function given the diversity in customer behaviour, geographies and business units. Tracking KPIs is therefore critical to not only deliver on process performance but also deliver on the strategic objectives of a shared services centre.
To facilitate this role transformation of a GPO from a Process Manager to a Strategic Leader, this ebook lists down KPIs and buckets them into the following categories to O2C performance in shared services:
Based on our analysis of global enterprises functioning with shared services model, these are the
Top 23 KPIs for providing GPOs with a holistic visibility of Order-to-Cash cycle.
