The current business environment is accentuating the deduction/dispute challenge as suppliers and Customer-to-Cash teams report quickly evolving buyer fulfillment terms, increased claim volume, and ever-changing trade promotion strategies. – improving dispute resolution productivity and recovery could help you put money back into your company’s cash flow.
In this session, Siobhan Riggott, Director at The Hackett Group will share how best-in-class Customer-to-Cash teams manage disputes/deductions. Siobhan will walk through the end-to-end process and automation best-practices utilized by World Class organizations to prioritize, research, resolve, and root cause eradication. She would be joined by Yash Divakar, Solution Expert at HighRadius who would share a live demonstration of top deductions automation features used by some of the world’s largest CPG, Pharma, and Manufacturing, Retail and Media companies.
HighRadius Deductions Cloud acts as a powerhouse for proactive deduction management to prevent bottom-line erosion. It provides automation, process standardization, and a platform for cross-departmental and customer collaboration. It supports deduction management by providing some key features like back-up document capture which captures deduction data from customers and supplies the information required for resolution; auto-capture proofs of delivery (PODs), bills of lading (BOLs) from carrier portals & emails; structured deduction resolution, collaboration & approval workflows to streamline the communication and approval process; along with automatic deduction correspondence, and automatic data push to customer portals. The result is a proactive deduction management operation that recovers revenue normally lost to invalid deductions.