Coca-Cola Bottler's | Deductions Success Story

Problem Statement

Coca-Cola Bottlers' Sales & Services (CCBSS) faced a mounting deductions challenge: 1.8 million claims a year scattered across 40+ retailer portals such as Walmart, Kroger, Amazon, Supervalu, etc and multiple email inboxes. 60% of deductions by volume were low-dollar claims under $250, the type most CPG companies write off. Manual aggregation, document chasing, and coding consumed thousands of hours.

"The real challenge with deductions isn't complexity, it's volume. We were handling over a million claims a year, most under $250, and it just wasn't sustainable. The breakthrough was letting go of the fact that analysts had to touch every claim. Once AI agents handled the repetitive work, downloading documents, linking backup, scoring validity, we stopped chasing deductions and started resolving them at scale. We now recover $33.4 million annually and got our team focused on the exceptions that actually move the needle."

Executive Summary

1.3Mn+ Claims Auto-Aggregated: Portal Claim Download & Email Claim Capture Agents pulled claims from 40+ retailer portals like Walmart, Kroger, Target, Amazon & email inboxes, eliminating manual logins & downloads, creating a single, ready-to-work queue.

1.2Mn+ Deductions Auto-Analyzed: Deductions Validity Predictor analyzed each claim using historical outcomes, reason codes, & supporting backup patterns to predict validity with 92% accuracy, auto-filtering invalid deductions & prioritizing only recoverable dollars for analysts to act on.

98% Recovery of Invalid Deductions: Net Recovery Rate for CPG companies increases significantly when deductions are approved or denied within 30-35 days. AI Agents helped improve deductions resolution time 34 days vs 90-day CPG avg.

70 FTEs Saved: End-to-end automation across claim intake, validation, and coding reduced manual effort and saved OPEX cost.

Chapter 1: Standardizing A/R Across 13 Acquisitions

FBM consolidated 13 disparate ERP systems into a single HighRadius-powered platform, unifying $300M in open receivables under a standardized credit and collections process. This eliminated branch-by-branch reporting and gave leadership a real-time, enterprise view of working capital.

Chapter 2: Driving 96% Credit Scoring Automation

Automated credit scoring replaced email-based approvals, cutting onboarding time significantly and enabling consistent risk decisions across all 300+ locations. Analysts now focus on high-value reviews while the platform handles routine scoring at scale.

Chapter 3: AI-Prioritized Collections at Scale

Collectors moved from static aging reports to AI-prioritized worklists, doubling coverage. Automated dunning handles the long tail with 100,000+ outreaches annually, protecting cash flow even as the business scales toward $10B.