Improving Collectors’ Productivity by 90%, Cash Forecasting and Reporting with AI


Tony Hiatt

Global Credit Manager,


[0:00] Announcer: OK, so this session is 90% improved collectors productivity, how Ivanti improved cash forecasting and analytics using AI. Our presenter today is Tony Hiatt. Welcome, Tony. So a little bit about Tony. He is the global credit manager. And he has a privilege to work with Don. And he's an experienced credit manager with a demonstrated history of working in multiple industries. So a little bit of information for you. So take it away. [0:36] Tony Hiatt: All right. Hello, everyone. I'm Tony. Hi, I'm the global credit manager of Ivanti. I'm going to share our story with you on the issues we had, the improvements we made and then efficiencies that we got out of it. So we'll go ahead and start. So Ivanti, we are a software company, we do infrastructure, security, a lot of firewalls security setup. So 90% of the time your IT department uses our software. The basic steps that we took off for our digital transformation, our digital transformation at Ivanti how we enabled cash forecasting at Ivanti. The results that we have from that, and then the lessons learned after we were done. [1:30] Tony Hiatt: So, digital transformation, what we…

What you'll learn

  • Boosting employee satisfaction rates through a digital reporting framework
  • Leveraging AI-driven insights for accurate cash forecasting at invoice-level
  • There’s no time like the present

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    HighRadius Collections Software automates and optimizes the credit & collections management process to improve collector efficiency, minimize bad debt write-offs, improve customer relationships, and reduce DSO. It provides a complete set of tools to optimize and automate the credit collections management process and enable the better prioritization of credit collections activities All the information you need (invoices, dispute information, POD, claims, tracking info, etc.) on each case is automatically presented in a collections work-space and is ready for use. Apart from the wide variety of benefits that it has, it also comes with some amazing features like CADE (Collection Agency Data Exchange), collector’s dashboard which has prioritized collections worklist, automated dunning & correspondence, dispute management, centralized tracking of notes, call logs & payment commitments along with cash forecasting functionalities. The result is a more efficient collections team that contributes to enhanced cash flow and reduced DSO.