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Learn How Ivanti Achieved Zero Past-Due Beyond 90 Days with HRC AI-Enabled Collection Management Software

    • Zero invoices past-due beyond 90 days.
    • 90% of the analyst’s time repurposed to researching & contacting the top customers.
    • 20% year-on-year business growth.
Collections
Business Transformation Stories

The system did all the heavy lifting; it was reaching out to every customer. And it was pretty amazing, to see all these customers reaching out, wanting to pay bills, wanting to get it resolved, instead of my people having to hunt them. Didn’t matter what amount was the invoice, everyone was getting contacted.

Tony Hiatt
Global Credit Manager
Ivanti
Challenges
How did HighRadius help
Impact

Challenges

  • Limited Real-time visibility into the end to end Collection Process:

  • There was no centralized repository for tracking reminders, emails, notes, or P2Ps. Therefore, collectors had no real-time visibility into payments that needed to be followed upon.

  • No standard strategy for worklist Prioritization:

  • With no actual customer prioritization list in place, Ivanti lacked focus on strategizing accounts. This impacted the entire receivables aging as critical customers were often missed out.

  • Manual process to carry out entire collection process:

  • A hugely manual process made it difficult for collectors to contact every customer. They would end up prioritizing the large customers, which resulted in a lot of small-sized customers being ignored.

ABOUT IVANTI

Ivanti is a Utah-based IT software company producing software for IT security, IT service management, IT asset management, unified endpoint management, identity management, and supply chain management

GEOGRAPHY

AMER

INDUSTRY

High Tech Computer Software

REVENUE

$ 414 Million (2020)

PRODUCTS

Collections Software

Tony Hiatt

The automation collection operation that we had with HighRadius was that we were able to have an automated priority work list. This was very big for us.

Tony Hiatt
Global Credit Manager
Ivanti

How did HighRadius Help

Tony Hiatt

The way customers pay in the software industry is an average 45 days. Our customers on average now pay 14 days past the due date when before we were 70 something days past the due date. Now HighRadius was able to give us those numbers as well.

Tony Hiatt
Global Credit Manager
Ivanti

Impact

Analyst’s Time was Repurposed to Improve CX
Invoices Past Due Beyond 90 Days
Year Over Year Business Growth
Tony Hiatt

The way customers pay in the software industry is an average 45 days. Our customers on average now pay 14 days past the due date when before we were 70 something days past the due date. Now HighRadius was able to give us those numbers as well.

Tony Hiatt
Global Credit Manager
Ivanti

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