The system did all the heavy lifting; it was reaching out to every customer. And it was pretty amazing, to see all these customers reaching out, wanting to pay bills, wanting to get it resolved, instead of my people having to hunt them. Didn’t matter what amount was the invoice, everyone was getting contacted.
There was no centralized repository for tracking reminders, emails, notes, or P2Ps. Therefore, collectors had no real-time visibility into payments that needed to be followed upon.
With no actual customer prioritization list in place, Ivanti lacked focus on strategizing accounts. This impacted the entire receivables aging as critical customers were often missed out.
A hugely manual process made it difficult for collectors to contact every customer. They would end up prioritizing the large customers, which resulted in a lot of small-sized customers being ignored.
Ivanti is a Utah-based IT software company producing software for IT security, IT service management, IT asset management, unified endpoint management, identity management, and supply chain management
AMER
High Tech Computer Software
$ 414 Million (2020)
Collections Software
The automation collection operation that we had with HighRadius was that we were able to have an automated priority work list. This was very big for us.
Tony Hiatt
Global Credit Manager
Ivanti
The HRC solution was able to pull & store information from calls, emails and other such correspondences. This helped Ivanti to save analysts’ time for critical tasks like research and contacting high-risk customers.
AI-enabled collections management could predict the customer payment commitments and use that info to create worklists that prioritize customers by risk.
Automated collections enabled the direct extraction of information and invoices from correspondences and provided real-time payment tracking insights.
Ivanti was able to track critical metrics like employee KPIs using the performance recorded by dashboards.
Automated collections cloud solution was simple to use, and provides customer support in multiple languages.
The way customers pay in the software industry is an average 45 days. Our customers on average now pay 14 days past the due date when before we were 70 something days past the due date. Now HighRadius was able to give us those numbers as well.
Tony Hiatt
Global Credit Manager
Ivanti
The way customers pay in the software industry is an average 45 days. Our customers on average now pay 14 days past the due date when before we were 70 something days past the due date. Now HighRadius was able to give us those numbers as well.
Tony Hiatt
Global Credit Manager
Ivanti
Get in touch with an expert to see how HighRadius can help your business
Talk to a Financial Technology Advisor
HighRadius Corporation
Westlake 4 Building (BP Campus)
200 Westlake Park Blvd.
8th floor
Houston, TX 77079
