We have come a long way with HighRadius. They have really helped us with the manual work and with the business growing, that’s definitely helping us to move forward.
The processes were disjoint from SAP, maintenance was a typical challenge and heavily dependent on the internal IT team.
The A/R team included eight collectors for 550,000+ customers and two cash application analysts for processing 2,400+ remittance line-items every day.
With more than 600,000 collections orders and business growth through new products and services the collections workload increased.
Error Prone Manual Work
Remittance aggrigation from various sources was done manually. This also included parsing check images, which was highly error-prone.
The credit team had to deal with 178,000+ customers with open A/R. Since the processes were entirely manual.
J. J. Keller & Associates, Inc. is a publisher and service organization, providing a wide spectrum of regulatory and information products and services and complementary forms and supply products to customers regulated by the Department of Transportation, Occupational Safety and Health Administration, and more than 300 state agencies.