Four World-Class GPOs on Building an Agile A/R:

Cargill, Air Products, Keurig

Dr. Pepper, and Danone

In the last few years, we have witnessed the emergence of a new role in many global multi-billion and Fortune 500 organizations – that of the Global Process Owner (GPO). The person holding this position manages enterprise processes, such as conducting Order-to-Cash (O2C) benchmarking, implementing digital transformation initiatives, and managing change across Shared Services
Organizations (SSOs).

From an O2C shared services perspective, the need for a GPO is heightened. Generally, OTC SSOs are stuck in complex IT and Enterprise Resource Planning (ERP) landscapes, intricate organizational structures, multiple external agencies/vendors, and highly unstandardized processes with minimum visibility. This makes accountability a nightmare.

Further complicating the situation, there are often regional silos across different geographical locations, business units with very different goals and processes, along with recent mergers and acquisitions… you get the picture.

Read on to understand how GPOs of world-class businesses like Cargill, Air Products, Keurig Dr Pepper, and Danone successfully addressed the challenges facing their organizations to build future-ready A/R – as well as the best practices they recommend to all GPOs of enterprise organizations.