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Once the implementation is done, how do clients and vendors measure their satisfaction with the performance of the solution? The clients might measure their success by analyzing if they can easily raise tickets for bugs or technical issues, if they have a 24-hour support team available to address their issues, or if the solution is scalable when they want to set up a new business unit. On the contrary, the vendors need to ensure that the client shares timely and adequate information. The vendors might also need suggestions for improvements or requirements from the clients.

There are numerous questions that need to be considered to make the entire process a success for both parties in the long haul. Join Episode 6, where Taylor Herron, Digital Transformation Advisor, and Juan Saudino, VP of Professional Services, at HighRadius will talk on how to ensure a win-win from both ends.

Complimentary Webinar

Buying and Implementing Technology for Treasury Professionals : Win-Win For Clients and Vendors

webinar

Speakers

Taylor Herron

Digital Transformation Advisor HighRadius

Juan Saudino

VP of Professional Services HighRadius

What you'll learn

  • How to ensure good communication between vendors and clients post-implementation?
  • How to arrive at a win-win situation?
  • How to ensure that the clients and vendors are continuously looped in cases of changes?

About the Webinar

Once the implementation is done, how do clients and vendors measure their satisfaction with the performance of the solution? The clients might measure their success by analyzing if they can easily raise tickets for bugs or technical issues, if they have a 24-hour support team available to address their issues, or if the solution is scalable when they want to set up a new business unit. On the contrary, the vendors need to ensure that the client shares timely and adequate information. The vendors might also need suggestions for improvements or requirements from the clients.

There are numerous questions that need to be considered to make the entire process a success for both parties in the long haul. Join Episode 6, where Taylor Herron, Digital Transformation Advisor, and Juan Saudino, VP of Professional Services, at HighRadius will talk on how to ensure a win-win from both ends.

In the sixth episode of Treasury Tuesdays mini-webinars, Taylor Herron and Juan Saudino of HighRadius addressed, ”how to secure a deal by creating a win-win situation for both clients and vendors”.

According to both, “prior to moving on to the more granular pre-requisites, it is critical for both sides to be on the same page in order to avoid any misunderstandings”.

But How ??

Individual tasks must be defined and worked on to ensure the same.

CLIENTS-

Set up a timeline.
Focus on both Hard & Soft dollar savings.

VENDORS-

Define KPIs to keep track of the project and ensure its success.
Having specific resources to meet the timelines.

Apart from these, there are a number of factors which usually get neglected but play a pivotal role throughout the process. These aren’t individual tasks, but rather key focus areas that both parties involved must address as a mutual commitment in order to facilitate smooth transition and a win-win situation.

What are they ?

  • Proper communication- A proper timeline should be established for the dialogue to proceed, ensuring a healthy exchange of ideas between the vendor and the client.
  • Take a note of the stakeholders and system end users- When taking a decision regarding the deal, it is critical for the client to identify and understand who their stakeholders and end users are and how they will affect the system.
  • Role Of SME- It is imperative to have a Subject Matter Expert (SME) who can assist the vendor in understanding the critical and important aspects of the process.
  • Aim for accuracy- It’s essential to double-check that the data we collect throughout the testing phase is correct; otherwise, we won’t get the desired outcomes, resulting in a squabble between the customer and the vendor.

All of this linked together establishes a self-sustaining chain that, as long as everything remains in order, will ensure a win-win situation for both clients and vendors.

There’s no time like the present

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The HighRadius™ Treasury Management Applications consist of AI-powered Cash Forecasting Cloud and Cash Management Cloud designed to support treasury teams from companies of all sizes and industries. Delivered as SaaS, our solutions seamlessly integrate with multiple systems including ERPs, TMS, accounting systems, and banks using sFTP or API. They help treasuries around the world achieve end-to-end automation in their forecasting and cash management processes to deliver accurate and insightful results with lesser manual effort.