At Staples, the A/R teams’ vision was to reduce bad debt and improve productivity by utilizing a 3-step initiative. But the challenge was their invoice-tracking process which was driven manually, with no visibility into their critical accounts and prioritization.
The need of the hour was an automation solution that could eliminate these manual tasks and help strategize the reduction of DSO and bad debt.
Join this discussion where George Uko, Manager of Credit and A/R at Staples Promotional Product walks us through their collections automation journey with AI and how they achieved a paradigm shift with a 20% reduction in bad debt, 27% reduction in past dues and an 8-day reduction in their DSO.
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