Case Study: Community Coffee’s 90%+ Straight-Through Processing

Key Takeaways

Identify the repetitive, clerical tasks at each step of cash application for automation, pursuing the maximum ROI for the A/R department
Zero-in on a robotic process automation cash application technology that allows 90%+ straight-through processing
Choose an Artificial Intelligence-based, robotic process automation technology that eliminates the need for human intervention from remittance aggregation and capture
Apply business rules for linking and matching payments to invoices, even without remittance

Speakers

Sandra LeBlanc, Receivables Manager, Community Coffee
Elaine M. Nowak, Director Product Management & Marketing, HighRadius

About The Webinar

Community Coffee, a fourth-generation world-class coffee roaster and distributor, faced a challenge in the Accounts Receivables department as the cash application team experienced cumbersome cash posting. The team was overloaded with large remittances from customers such as Walmart, Kroger and Winn Dixie, who would send huge ACH payment files requiring manual manipulation to be posted. Discrepancies such as shortages, overpayments, and duplicate payments had to be identified first by converting files to Excel and reconciling the remittance information with SAP open items before posting could occur. Electronic payments and multiple remittance formats from other customers further complicated efficiency and scaling.

There's no time like the present

Get a Demo of Integrated Receivables Platform for Your Business

Learn More

HighRadius Integrated Receivables Software Platform is the world's only end-to-end accounts receivable software platform to lower DSO and bad-debt, automate cash posting, speed-up collections, and dispute resolution, and improve team productivity. It leverages RivanaTM Artificial Intelligence for Accounts Receivable to convert receivables faster and more effectively by using machine learning for accurate decision making across both credit and receivable processes and also enables suppliers to digitally connect with buyers via the radiusOneTM network, closing the loop from the supplier accounts receivable process to the buyer accounts payable process. Integrated Receivables have been divided into 6 distinct applications: Credit Software, EIPP Software, Cash Application Software, Deductions Software, Collections Software, and ERP Payment Gateway - covering the entire gamut of credit-to-cash.