66% Invalid Deductions Recovered Annually

Impact Achieved

2x

Efficiency in trade resolution: Reduced from 4 FTEs to 2 FTEs

20%

Increase in productivity per employee

Top Quartile

Days Deduction Outstanding (DDO) Half of the Industry Benchmark

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About Land O’Lakes

Established in 1921, Land O'Lakes, Inc. is a leading agribusiness and food company in America, boasting an annual revenue of $17 billion. 

Suppliers of retailers and wholesalers in foodservice, grocery, and mass merchandise receive many short payments or deductions. While this process is efficient for the retailer/distributor, it simply passes the work on to the supplier to validate, resolve valid claims, and dispute invalid claims.

Industry

CPG & Agriculture

Revenue

$17 Bn

Region

North America

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Top Challenges

  • Manual, Multi-Stage Deductions Management
  • Multiple Software and Data Source Interactions
  • Increasing Deductions Volume with Paper-Based Workflow and Bulky Imaging Repository

Business Benefits

  • Centralized System for Enhanced Record-Keeping and Accessibility
  • Improved Organization and Customer Presentation-Streamlining the Repayment Process
  • Increased Credibility and Confidence in Collections

Explore More Transformation Stories

BlackHawk

60%

Increase in Overall Productivity

95%

Faster Dispute Resolution

96%

Reduction in Open Deductions

Danone

$20M

Recovered From Invalid Deductions

98%

Automated Cash Application

25

Days Reduced DDO

Church & Dwight

85%

Decrease in unidentified deductions

30%

of Analysts’ time saved

100%

Deductions auto-coded at source