With the kind of growth we were experiencing, with the demand for better cash flow and zero budget for additional headcount, we understood that without automating it was very difficult to attain our goals
To revamp their Receivables Operations, Yaskawa needed to effectively utilize technology to address the pain-points relevant to their existing process. They also recently centralized their A/R operations from a decentralized unit. The trouble areas which needed immediate attention were:
The American subsidiary of Japanese Yaskawa Electric Corporation, Yaskawa is the world’s largest manufacturer of AC Inverter Drives, Servo and Motion Control, and Robotics Automation Systems.
Payments integrated into SAP enabled Yaskawa to accept ACH, credit card, and debit card payments across SAP solutions. The PCI-DSS-compliant solution uses cloud technology to leverage processor tokenization services which eliminates the need to store credit card information. This minimizes risk and cuts down the effort and cost of achieving PCI-DSS compliance for the merchant. A low footprint, native SAP component speeds up deployment while eliminating the need for additional hardware.
Based on their needs, Yaskawa decided to go with
Automated Correspondence Accelerator. The accelerator gave the ability to send all correspondence from one centralized location and keep a track of the correspondence sent. They were able to create standard letters and rules for correspondence. Currently, no matter what department is communicating with the customer, they are doing it in a standard format, and it is visible to the other departments
The solution has different types of correspondence templates for Yaskawa built-in. The business has complete control of the letter template. Changes can be made to the format without help from IT.
The analysts are notified by the solution to send correspondence to customers based on reminders such as promises to pay and invoice age.
The system stores records of all the correspondence exchanges for the stakeholders to monitor.