The Passive

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.


Chapter 01

The Saint

Chapter 02

The Hipster

Chapter 03

The Cynic

Chapter 04

The Dominant

Chapter 05

The Passive

Chapter 06

The Sentimental

Chapter 07

The Amateur

Chapter 08

The Delinquent
Chapter 05

The Passive

The problems with these customers can be boiled down to some hard times. Understanding their circumstances, coming up with a solution beneficial to both parties and making them understand how paying their debt on time will only make things easier in the long run should be the strategy there. A simple act of empathy can help collectors make a connection with these customers. The Passive


What Is Credit Utilization Ratio? Everything You Need to Know

NetSuite Integration: What, How, Top Benefits, and More

AI in Credit Risk Management for Large Enterprises: What It Is, How It Works, Challenges, and Solutions

There's no time like the present

Get a Demo of Integrated Receivables Platform for Your Business

Request a Demo
Request a demo

HighRadius Integrated Receivables Software Platform is the world's only end-to-end accounts receivable software platform to lower DSO and bad-debt, automate cash posting, speed-up collections, and dispute resolution, and improve team productivity. It leverages RivanaTM Artificial Intelligence for Accounts Receivable to convert receivables faster and more effectively by using machine learning for accurate decision making across both credit and receivable processes and also enables suppliers to digitally connect with buyers via the radiusOneTM network, closing the loop from the supplier accounts receivable process to the buyer accounts payable process. Integrated Receivables have been divided into 6 distinct applications: Credit Software, EIPP Software, Cash Application Software, Deductions Software, Collections Software, and ERP Payment Gateway - covering the entire gamut of credit-to-cash.