Collections Knowledge Center

Webinars

A Virtual Brunch with HighRadius: Wake up to O2C Automation

David Popper, Digital Transformation Lead, HighRadius John Kane, Head of Strategic Relationships, Chartered Institute of Credit management Jenny Chu, Regional Marketing Manager EMEA, HighRadius
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How to Activate AI to Reduce Bad-Debt and Improve Cash Flow

Sam Dhingra, Director Solution Engineering, HighRadius
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Fireside Chat: Third-Party Collections In The Times of COVID-19

Sam Fensterstock, Senior Vice President, AG Adjustments
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How Mercury Marine Automated Credit Management

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20% Reduction In Bad Debt at Staples: Collections Automation Journey with AI

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Collections in a Recession: Dealing with Delinquency & Terms Extensions

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Remote Credit & Collections: The Right Way

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Ferrero’s Guide: For A/R, A/P and Treasury Teams

Kay Rogers, Ferrero
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Solution Showcase – Collections Cloud

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5 Ways RPA + AI Could Help Reduce DSO

Yashwant Divakar, Solution Principal, HighRadius
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Role of AI in Collection Segmentation to Recover Past-Dues 2X Faster

Cyra Garg, Manager of Solution Engineering, HighRadius
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Collection Strategies: Cash Flow Vs Customer Loyalty in a Volatile Economy

Eefje Van Craen, Head of Risk Solutions CEE, Bureau van Dijk
Mark Harrison, Founder and CEO, ACCEE
Tanya Arrowsmith, Marketing Manager, EMEA, Highradius
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Managing DSO and Effective Collections

George Uko, Manager Credit and Collections;Staples Promotional Products
Barbara Carpenter, Senior Manager - Customer Financial Services; Danone North America
Elaine Nowak, Director of Product Management and Marketing; Highradius
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Effective Telephone Collection Techniques

Robert Shultz, Founding partner of Quote to Cash Solutions (Q2C) LLC
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Fundamentals of SAP Collections Management

Manu Narayanan, Senior Functional Consultant, HighRadius
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7 Ways to Fix the Leaks in the Aging Buckets

Mark Harrison, Founder, ACCEE
Bill Sarda, Manager - Solution Engineering, Strategic Accounts,EMEA, HighRadius
Tanya Arrowsmith, Marketing Manager,EMEA, HighRadius
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11 Credit & Collections Leading Indicators to Tackle Covid-19 Unpredictability

Judy Bicking, Consultant, Sr Trainer, Institute of Finance and Management(IOFM)
Elaine M Nowak, Director of Product Management and Marketing, HighRadius
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Managing A/R During Crisis: 5 Ways AI + RPA Would Help in Credit & Collections

Laural Jefferies, FCICM, Credit Executive-Governance, Fashion Edge Ltd. Tanya Arrowsmith, Marketing Manager, EMEA at HighRadius
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Collection Cloud Best Practices Webinar

Manish Raj, AVP, Product management, HighRadius
Naveena Nadiminti, Senior Product Manager, HighRadius
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Collections Dead-End?

Sam Fensterstock, Senior Vice President of Business Development, AG Adjustments Ltd
Bill Weiss, Vice President of Business Development-Credit & Collections, HighRadius
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Collections Cloud Quarterly webinar

Manish Raj, AVP, Product management, HighRadius
Naveena Nadiminti, Senior Product Manager, HighRadius
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The Credit, Collections & Sales Bermuda Triangle

Jaicky Tammam, Senior Director of Credit, Brother International Corporation
Judy Bicking, APM, Senior Trainer, IOFM
Elaine Nowak,Director of Product Marketing and Management, HighRadius Corporation
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A Day In The Life of A Credit Professional With AI : Watch it ‘LIVE’

Bill Weiss, Vice President of Business Development-Credit & Collections, HighRadius
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Artificial Intelligence : Is Collections As a Profession Disappearing?

Diana Crowe, Financial Technology Principal, HighRadius
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Collections Cloud Best Practices Webinar

Naveena Nadiminti, Senior Product Manager, HighRadius
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Terminator or Iron Man: What AI means for the Credit Department

Melanie Morcelle, Associate Vice President, HighRadius
Matt Skudera, Vice President - Research and Education, CRF
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Using RPA and AI to Advance Credit, Collections and Cash App at Toro

Susie West, CEO, sharedserviceslink
Kelly Nickell, Credit Manager, The Toro Company
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Receivables and AI: A Day in The Life of A Collections Analyst in 2020

Carolyn Etress, Director of Accounts Receivable, EBSCO
Ron Jethani, Manager, Solution Engineering HighRadius Corporation
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Framework for AI-Driven Collections and Claims : Transforming the A/R Team’s Role

Shankar Bellam, Enterprise Cloud Solution Expert, HighRadius
Magnus Carlsson, Manager, Payments and Treasury, AFP
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A Robot Could Cut Your DSO in Half: How Ferrero Uses RPA and AI for Collections, Cash Application and Claims Management

Kay Rogers, Senior Credit and Deductions Manager, Ferrero
Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
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5 Steps to Realize the Benefits of Same Day ACH in Credit and A/R Processes

Rob Unger, AAP, NACHA, The Electronic Payments Association
Elaine M. Nowak, Director Product Management & Marketing, HighRadius
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eBooks

12 Strategies For CFOs To Reduce OPEX in Mid-sized Businesses

Learn 12 strategies for CFOs in SMBs to reduce OPEX within Accounts Receivable, Accounts Payable and Miscellaneous Cash Management to improve working capital.
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4 Reasons Why CFOs Need to Re-think B2B Payments for Accounts Receivables

Explore this whitepaper to know 4 reasons why CFO’s need a change in their B2B payment strategy. Learn about integrating digital payments in Sage.
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23 S.M.A.R.T Credit and Collection Goals

Download this free checklist of 23 goals & objectives for credit and collections to ensure growth in A/R processes & overall business performance.
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Simplify Accounts Receivables with NetSuite and RadiusOne

Learn how to enhance and automate accounts receivable processes within NetSuite.
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A Complete Guide to Unlock Sage Intacct’s Full Value: Harness AR Automation

Learn how to enhance and automate accounts receivable processes within Sage intacct
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Harmonizing Global Processes by Moving Beyond ERP to a Cloud-Based O2C Platform

In this ebook learn about the major pitfalls of ERP systems & witness how an integrated end-to-end cloud platform can resolve all issues of siloed…
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2021 Ultimate Playbook for Collections Management

The game is changing for Accounts Receivable. To support recovery from a historic economic downturn and to keep pace with advances in digital technology, collections…
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Collections Maturity Assessment Model for Consumer Goods Companies

This eBook dives deep into the Collections Maturity Model for enterprise consumer goods companies. A/R leaders will understand where they are in their collections journey…
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Improve your Accounts Receivables with Sage Intacct & RadiusOne

This e-book outlines key Accounts Receivables (AR) concerns in mid-sized businesses and reviews the areas of improvement. Understand the benefits of using adaptive AR automation…
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Redefining Accounts Receivables with Digital Payments

This e-book outlines the changing dynamics in the B2B payments landscape within mid-sized businesses. Understand the challenges involved in traditional payment methods and how it…
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How to Boost Working Capital During the New Normal

This eBook outlines the insights from Bank of America, CITIBANK and  Ernst & Young on what strategies and transformation initiatives should  be used to unlock…
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A Collector’s Guide:
8 Types of Delinquent Customers and How to Collect from Them Positively

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
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Collections Maturity Model: The A/R Leaders’ Guide to a World-Class ‘Proactive’ Collections Team

Explore what influences DSO and recognize the 5 pillars of the collections maturity model that can transform businesses.
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21 Credit & Collection Email (Letter) Templates

21 Credit and Collections Email Templates that help you reach out to your customer faster and helps you improve your email correspondence process which are…
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4 Leaks to Plug for Collection Prioritization and Improve Productivity by 130%

Learn how leaks in account prioritization inflate past-due A/R and how smart segmenting factors were used to increase collections speed.
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Read the eBook: 13 Proven Strategies to Reduce DSO

Get insights on how Fortune 1000 companies and SMBs improved productivity by 30% and reduced DSO by 20% by implementing effective Credit strategies and drive…
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7 Essential Customer Segmentation factors for 150% Faster Collections

Segmenting customers for Collections into buckets of strategic accounts and providing an insight into the Collections process for faster operations
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12 Collection Strategies for Every Aging Bucket

This detailed B2B collections guide gives you insights about the top 12 collection strategies given by best-performing collectors across 15 industries.
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11 Collections Email Templates to Ensure 2X Collector’s Productivity

Read this ebook to access the top 11 ready-to-use, sample collections email templates for your collectors.
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6 Delinquent Customer Scenarios During COVID-19 and How to Deal with Them

An actionable summary of how collectors can work closely with their customers to recover past-dues faster during the COVID-19 outbreak
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Blogs

9 Accounts Receivables Horror Stories And How To Solve Them

Introduction Are you a finance executive at a mid-sized business? Have you lived through some terrifying accounts receivables challenges? Many of your peers definitely have!…
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6 Ways to Handle Delinquent Customers With Collections Accounts Prioritization

Learn how to handle delinquent accounts to avoid bad debts and ensure smooth cash flow. Introduce account prioritization for better management.
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Wake up to O2C Automation 

Manual O2C processes holding you back? Use AI to automate collections and disputes, achieving scalability. Discover how companies are succeeding today.
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How to Leverage NetSuite to Improve Collections

Learn how to improve the collections process using automation techniques in the NetSuite collections module and RadiusOne.
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Achieve Zero Touch Cash Reconciliation in Sage Intacct 

Cash reconciliation is the business process that verifies the cash balance in a register at the close of business. While bank reconciliation compares a business’s…
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Managing Customer Credit Risk within Sage Intacct

Credit risk management is crucial to ensure timely and accurate collection of receivables. Credit risk management also helps you minimize write-offs and maintain healthy customer…
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Will 2021 Be Worse Than 2020 for AR Leaders in Consumer Packaged Goods? 3 Specific Ways You Can Ensure It’s Not

2020 presented consumer packaged goods (CPG) companies with both incredible challenges and unforeseen fortunes. Mass disruptions in supply chains meant inventory was delayed, or in…
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Three-Step Guide For CPG A/R Executives Striving For Cash Excellence

The impact of the COVID crisis varied from one industry segment to another. The consumer goods industry, in general, was affected too, though the actual…
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The Definitive Guide to Selecting the Right KPIs for Your O2C Benchmarking

This guide created by the inputs of The Hackett Group provides you with the must-have characteristics for your O2C KPIs along with the right metrics…
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Highlights from Sage Intacct’s Release 2, 2021

Sage Intacct recently rolled out its quarterly release. Sage Intacct has been consistent with its new release frequency, establishing them as pioneer in cloud and…
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Understanding the Real Cost of RPA: Why AI is the Way to Go for Resilient & Agile Operations

This infographic uncovers the myths & realities associated with RPA. And explains the need to shift to AI with the help of use cases to…
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How To Deal With Accounts Receivable Frauds To Prevent Revenue Leakage

What is the one concern that you hear around the business world? Today, it would have to be the flow of funds, be it, long-term…
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How To Improve AR Collections Process In The Present Scenario?

Due to immense global upheaval,  you may find that running a business with outdated tools and strategies in the current situation can be devastating. For…
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IDC’s Research Specialist on the A/R Teams’ Golden Opportunity To Drive Strategic Impact

IDC shares the biggest highlights in the accounts receivable space that will have an impact on your working capital in 2021.
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What Role Does Automation Play in Periodic Customer Health Checks?

Introduction Most mid-sized businesses take a reactive approach towards customer relationships, in the sense that if it is not broken, they do not feel the…
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4 Factors That Make Collections Difficult for Finance Analysts

Introduction If you are a financial analyst in the current volatile market situation, then it is likely that you are wrestling with divergent forces in…
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Collection Account Prioritization- 5 Best Ways To Get Started

Introduction: Debt collection is a sad but true reality for most mid-sized businesses. For most SMEs, failure to collect on outstanding accounts receivables can have…
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5 Tips to Faster Collections with Customer Segmentation

Introduction Businesses today need the right financial data to thrive in today’s competitive environment. But with the increasing rate of expansion, collection teams in mid-sized…
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How to Use Data-Driven Strategies to Mitigate AR Collections Recovery

For years, mid-sized businesses have been struggling with issues around AR collections to generate working capital and establish their financial health. In today’s digital world,…
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9 Consumer Goods Companies Highlight Must-Address Collections Challenges
to Streamline Cash Flow

“We have made the payment, should reach you in a week.” “We would pay by the 3rd of next month”. “We need a payment term…
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My Advice To My Former Self About A/R Automation: Do It Now! 

Introduction Cortney Herington, former Controller at an enterprise consumer goods company and current digital transformation enthusiast, shared her experiences of managing A/R in a complex…
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How to Improve Collections and Dunning with Automation?

Today, the news and updates around the world are around cash flow management and working capital, especially for mid-sized businesses. This is because they find…
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The A/R Leaders’ Guide: Major Evolutions in Strategy that will Shape Your Collections Management in 2021

The new role for collections teams in ensuring cash flow while safeguarding the customer experience.
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How to Optimize AR Collections Management to Improve Cash Flow?

Imagine you are on a long road trip and you realize that your fuel tank has very little fuel in it and there are no…
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Cash Flow Optimization to Get Back on Your Growth Trajectory

Cash Flow Norms and Pandemic Implications: Business is no longer as usual in the mid-market as companies are struggling to face the increasing burden of…
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Simplifying Dispute Management for Your Collectors & How to Resolve Disputes Faster

Understand collections and dispute management and how HighRadius' Collections Dispute Management software can help Collectors fast-track dispute resolutions
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Finding the Right Approach for Your AR Collections Management

Gain insights into balancing the need to maintain cash flow while preserving customer relationships for your AR collections during evolving economic times
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Collection Calls- The Perfect Approach

We know people who are great at conversations, and we know people who are great at client calls. But certain people can drive productive conversations…
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Strategies for Collection Recovery

A look at the current collection scenario and how certain strategies can help mitigate any risks
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The 3-Tier Framework For Faster Collections

Learn About 4 A/R Collections Best Practices To Manage Cash Flow During Evolving Economic Conditions For Mid-sized Businesses
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What Not To Do When Speaking With Global Customers: A Guide for Collectors

A 3-step walkthrough of all the things that you should and should not do when speaking with global customers in order to make an effective…
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Understanding Days Sales Outstanding & Its Role in Optimizing A/R

Cash is crucial for a business to survive and thrive. If you ask any CFO out there, they will tell you that cash flow is…
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Collections Strategies: Cash Flow Vs Customer Loyalty in a Volatile Economy

Collections Strategies during COVID need to be radically different because the change is unprecedented. Companies like Ferrero have already implemented AI and RPA in their…
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ENGIE: Order To Cash Digital Transformation in Practice

Due to manual and non-streamlined Finance processes, collectors often spend too much time looking for customer information in databases, updating spreadsheets, correcting data errors and…
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Transforming A/R Operations with AI Technology as
Past-Due Recovery Remains a Key Challenge

Role of Credit & Collections Technology in Transforming A/R Operations All businesses are working out their best approach to maintain cash flows. Applying a careful…
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Optimising Cash Flow & Surviving Change Through Technology Innovation: A HighRadius Perspective

Finance and A/R learnings on the role of technology on business health through a crisis COVID +3 and ‘normal’ isn’t happening anytime soon. A survey…
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Roadmap To Enhanced Customer Collaboration

Understand the process and parameters of a customer collaboration maturity model and why self-service portals are becoming popular among customers
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The Analyst Guide To Thrive During Change

Gain insights to become an industry-leading credit and collections analyst in times of disruption to enable your organization to emerge stronger
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7 Collections Strategies That Haven’t Aged

Collections in the B2B Industry The Collections management software is a function of Accounts Receivable. It is the recovery of cash from a business or…
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7 Best Practices To Ensure Faster Collections

Learn about 7 collection strategies that work across industries to maintain an efficient and coherent collections system.
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Using AI and Customer Profiling in Collections – The Mercury Marine Hack

About Mercury Systems, Inc. is a multi-million dollar company assisting the aerospace and defense industries. Headquartered in Andover, Massachusetts, their procedural subsystems are used in Intelligence, Surveillance,…
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A Word From AR Experts: Understanding Your Correspondences

Introduction Anyone aware of the order-to-cash cycle understands the hassle involved during the collections process, especially while dealing with correspondences. Nowadays customers prefer self-servicing portals…
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Collections – A Herculean Task

Centuries ago there existed a warrior- Hercules. And today, in the epoch of modern-day there still exists a warrior- The Collector. Let’s walk through the…
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Everything you need to know about Collections

The collection process is regarded as one of the most strategic processes within the order-to-cash cycle. It has a visible impact on long-term business objectives.…
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How Ivanti Improved Cash Flow and Transformed O2C with Technology

Ivanti experienced a series of roadblocks in their Collections process due to excessive manual intervention. Learn how AI simplified their cumbersome A/R processes with better…
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Collections Effectiveness Index: How to Act on It

Collections Effectiveness Index is a popular metric that is used to analyze the efficiency of the Credit and Collections team of an organization.
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Collections Maturity Model: Where Does Your Organization Stand?

With research on more than 500 AR projects, The Collections Operations Maturity Model has been devised to help finance decision makers perform an in-depth evaluation…
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Greater Visibility and How it Can Improve Collections Productivity

Still grilling your collectors for better results? Here are 4 tested and proven tactics to improve your collectors' productivity.
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Credit and Collections: Calling vs. Emailing

Finding the right balance between emailing and calling to get the most optimum results for your collections management.
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Automating Collections Requires Aggressive Goals

Transforming your collections management by automation. Here are the key goals you need to plan ahead for best results.
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Want Efficiency? Clear Up Your Collection Bottlenecks

Learn more about the five common bottlenecks that provide relatively small returns for the amount of time consumed and how to address them
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Don’t Commit these Collection Automation Pitfalls

Have you struggled with automating your collection processes? Avoid these 4 typical pitfalls to collect faster
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The Importance of Problem Tracking in Your Collections Department

While you might accept that facing problems in collections management is an everyday affair and you need to just deal with it, what if you…
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A Two-Pronged Approach to Credit and Collections Efficiency

Which approach do you prefer when it comes to your credit and collection activities- Qualitative or Quantitative? Without the proper tools to manage a whole…
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Move Beyond a Simple Tickler to Optimize A/R Collection

Collection Cloud efficiency is facilitated by the integration of tickler file and computerized notepad with the A/R database.
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Improve Cash Flow and Shorten Your Collection Cycles

Shortening your collection cycles is a bit of a misnomer. What you really want to do is to keep customers from becoming very past due…
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Templates

11 Collections Email Templates to Collect Past-Due Invoices

We present to you 11 best-in-class debt collection email templates used by professionals across 700+ leading order-to-cash teams. Just download, personalize, & send!
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6 Digital Payment Formats for Mid-Sized Businesses

The rapidly-changing economy is reshaping the B2B payment landscape and it’s important for Finance Leaders to understand the nuances of enabling digital payments and ensure…
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DSO Calculation Excel Template

Understanding the metric Days Sales Outstanding (DSO) and how to calculate DSO in Excel. Download our Excel-based DSO calculator here.
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Free O2C Vendor Evaluation Templates

An insightful summary of how Fortune 1000 companies & SMEs are evaluating their vendors for the digital transformation of their accounts receivable processes.
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Accounts Receivable Aging Report Excel Template

The aging report template gives you an intuitive aging dashboard of past due receivables. Additionally, we provide a self-prioritizing collections worklist template that could automatically…
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Collection Email Automation w/ Excel

What do you need, to send out mass dunning email communication for collecting outstanding payments, at once? Some automation tools? Supernatural powers? No. All you…
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Radiance

Building Best-in-Class Credit & Collections Teams

Interviewer: I’m sorry I was talking on mute or some of our customers might have heard that quite often. So thank you all for coming…
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7 Never Aging Collections Strategies

Lori Pinto: Thank you. Good morning. I’m honored to be here. I’ve been a credit manager for 32 years. My first job was with household…
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Collections and AI

Paul Watters: What I wanted to talk to you about today is Collections and artificial intelligence. As we heard yesterday what Sashi was talking about…
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Customer Collaboration Maturity Model

Jill Barnes: All right so I’m Jill Barnes and we only have a couple of folks here. We are super early today so let’s be…
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Collections Evolution: Past, Present, and Future

[00:10] James Robinson: My name is James Robinson. I’m the treasurer for Lhoist, North America. Just a little background about our company- we were founded…
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Deep-Dive into AI and Digital Assistants for Collections

Kush Kumar: Thanks and thanks a lot for getting all the names right. So good afternoon everyone. Thank you so much for coming here on…
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Understanding SAP BI Capabilities through Live Demos of Credit, A/R and Collections Reports

In this session, Gopal, Founder and CEO of Visual BI would discuss how to build Credit, A/R and Collections Reports in SAP BI(BOBJ).
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Improving Collectors’ Productivity by 90%, Cash Forecasting and Reporting with AI

Boosting employee satisfaction rates through a digital reporting framework Leveraging AI-driven insights for accurate cash forecasting at invoice-level
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Customer Profitability: Hidden A/R Costs That Eat Away Your Bottom-Line And How To Avoid Them

Proactively reduce deduction write-offs with root-cause analysis for faster resolution. Improve working capital and lower borrowing costs by streamlining collections.
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20% Reduction in Bad Debt: Staples’ Collections Automation Journey with AI

How Staples reduced DSO by 6 days through AI-enabled collections How critical accounts are auto-transferred to 3rd party collection agencies
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6 Essential Elements of a Credit and Collections Policy Framework

Designing your credit policy and collections strategies, by keeping them aligned. Tackling customers who are delinquent or are taking undue advantage of their position.
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3-Ways to Improve Collections Effectiveness with Customer Data

3 basic levers of a best-in-class collections strategy formed solely with customer data Use case: 200% improvement in collections productivity with AI and machine learning
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Are You Interpreting DSO Correctly? Tips to Leverage DSO to Fasttrack Collections

Real-life instances of how organizations misinterpret DSO. How Lhoist achieved 5X collector’s productivity through automation.
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