Collections Knowledge Center

Webinars

Collections Product Webinar: 
How to manage the HighRadius tool
– for Admin Users and Collectors

Join the product webinar, where we will present examples of how a collector or an admin can make changes to the tool and customize the…
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Collections Product Webinar: Day in the Life of Michelle – Tips for Effective Collections

Day in the Life of Michelle - Tricks & Tips for Effective Collections with HighRadius
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Cómo aplicar Inteligencia Artificial en procesos « order-to-cash” con la plataforma de HighRadius

Alberto Renedo, CEO Digital Finance Rocio Leon, Digital Transformation Director HighRadius Ruan Hamer, OTC HighRadius
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How AstraZeneca standardised order-to-cash

Paul Buckham, Global Process Owner – Order to Cash, AstraZeneca
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6 Big Unfortunate Truths of O2C

Jas Khatkar, Transformation Programme Director, BT Susie West, CEO, sharedserviceslink
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A Virtual Brunch with HighRadius: Wake up to O2C Automation

David Popper, Digital Transformation Lead, HighRadius John Kane, Head of Strategic Relationships, Chartered Institute of Credit management Jenny Chu, Regional Marketing Manager EMEA, HighRadius
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How to Activate AI to Reduce Bad-Debt and Improve Cash Flow

Sam Dhingra, Director Solution Engineering, HighRadius
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Fireside Chat: Third-Party Collections In The Times of COVID-19

Sam Fensterstock, Senior Vice President, AG Adjustments
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Role of AI in Collection Segmentation to Recover Past-Dues 2X Faster

Cyra Garg, Manager of Solution Engineering, HighRadius
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11 Credit & Collections Leading Indicators to Tackle Covid-19 Unpredictability

Judy Bicking, Consultant, Sr Trainer, Institute of Finance and Management(IOFM)
Elaine M Nowak, Director of Product Management and Marketing, HighRadius
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Collection Cloud Best Practices Webinar

Manish Raj, AVP, Product management, HighRadius
Naveena Nadiminti, Senior Product Manager, HighRadius
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Collections Dead-End?

Sam Fensterstock, Senior Vice President of Business Development, AG Adjustments Ltd
Bill Weiss, Vice President of Business Development-Credit & Collections, HighRadius
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Collections Cloud Quarterly webinar

Manish Raj, AVP, Product management, HighRadius
Naveena Nadiminti, Senior Product Manager, HighRadius
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A Day In The Life of A Credit Professional With AI : Watch it ‘LIVE’

Bill Weiss, Vice President of Business Development-Credit & Collections, HighRadius
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Collections Cloud Best Practices Webinar

Naveena Nadiminti, Senior Product Manager, HighRadius
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Terminator or Iron Man: What AI means for the Credit Department

Melanie Morcelle, Associate Vice President, HighRadius
Matt Skudera, Vice President - Research and Education, CRF
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Using RPA and AI to Advance Credit, Collections and Cash App at Toro

Susie West, CEO, sharedserviceslink
Kelly Nickell, Credit Manager, The Toro Company
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Receivables and AI: A Day in The Life of A Collections Analyst in 2020

Carolyn Etress, Director of Accounts Receivable, EBSCO
Ron Jethani, Manager, Solution Engineering HighRadius Corporation
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Framework for AI-Driven Collections and Claims : Transforming the A/R Team’s Role

Shankar Bellam, Enterprise Cloud Solution Expert, HighRadius
Magnus Carlsson, Manager, Payments and Treasury, AFP
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A Robot Could Cut Your DSO in Half: How Ferrero Uses RPA and AI for Collections, Cash Application and Claims Management

Kay Rogers, Senior Credit and Deductions Manager, Ferrero
Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
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5 Steps to Realize the Benefits of Same Day ACH in Credit and A/R Processes

Rob Unger, AAP, NACHA, The Electronic Payments Association
Elaine M. Nowak, Director Product Management & Marketing, HighRadius
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eBooks

Collections Maturity Model

Explore our e-book based on 500+ receivables projects, finding that A/R leaders boost KPIs by assessing maturity in 5 key areas: people, processes, data, collaboration,…
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7 Automation Technologies Revolutionizing Receivables Collections Today

Insights into the latest tech-enabled collections capabilities and their benefits
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The Remedy for Driving Financial Transformation in Pharmaceuticals

Dives into how AstraZeneca, Bayer, and Sanofi are solving business challenges using automation, AI, and insights to drive organisational changes.
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Standardising O2C: AstraZeneca Global Finance Services Take Charge

Pharmaceutical and biotechnology leader, AstraZeneca, provide insights on how to standardise O2C by revolutionising their digital transformation
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Laying the Foundations to Achieve Excellence in Finance

This ebook explores the key areas and foundations required to help you achieve ‘world-class’ status and cement a strategic role in the business.
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Driving Customer Success in Order-to-Cash: 6 Steps to Increase Time to Value

Six steps to increase time to value when driving customer success in O2C. Discover key metrics including productivity and automation levels.
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Radiance on the Road at The ArcelorMittal Orbit, London: Delivering working capital impact through order to cash transformation

Multinational companies and leading finance professionals provide valuable advice on how to deliver working capital impact through O2C transformation
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Understanding Order-to-Cash Automation Process in ERP

Learn why order-to-cash process needs automation in ERPs. Take advantage of accounts receivable automation to maintain financial health of an organization.
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Nine Accounts Receivable Challenges and How to Solve Them

Explore real-world accounting horror stories on the cost of holding receivables and learn how AR automation helps to create better bottom-line impact.
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12 Strategies For CFOs To Reduce OPEX in Mid-sized Businesses

Learn 12 strategies for CFOs to reduce OPEX within Accounts Receivable, Accounts Payable and Miscellaneous Cash Management to improve working capital.
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4 Reasons Why CFOs Need to Re-think B2B Payments for Accounts Receivables

Explore this whitepaper to know 4 reasons why CFO’s need a change in their B2B payment strategy. Learn about integrating digital payments in Sage.
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23 S.M.A.R.T Credit and Collection Goals

Download this free checklist of 23 goals & objectives for credit and collections to ensure growth in A/R processes & overall business performance.
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Simplify Accounts Receivable with NetSuite and RadiusOne

Learn how to enhance and automate accounts receivable processes within NetSuite.
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A Complete Guide to Unlock Sage Intacct’s Full Value: Harness AR Automation

A Complete Guide to Unlock Sage Intacct’s Full Value to enhance your Accounts Receivable automation.
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2021 Ultimate Playbook for Collections Management

The game is changing for Accounts Receivable. To support recovery from a historic economic downturn and to keep pace with advances in digital technology, collections…
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How To Boost Liquidity:Advice To The Credit Teams

This eBook outlines the insights from Bank of America
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The New CFO Initiatives In A New Normal

This eBook outlines the insights from Bank of America
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New Finance & Order To Cash Trends Being Observed

This eBook outlines the insights from Bank of America
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How to Boost Working Capital During the New Normal

This eBook outlines the insights from Bank of America, CITIBANK and  Ernst & Young on what strategies and transformation initiatives should  be used to unlock…
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The Delinquent

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
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The Dominant

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
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The Passive

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
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The Sentimental

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
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The Amateur

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
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The Hipster

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
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The Cynic

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
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Why do companies need to re-engineer credit and collections processes?

Explore what influences DSO and recognize the 5 pillars of the collections maturity model that can transform businesses.
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E-book: The 5 Pillars for Improving DSO

Explore what influences DSO and recognize the 5 pillars of the collections maturity model that can transform businesses.
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Understanding the Collections Maturity Model

this ebook summarizes the 5 key success factors with respect to each maturity level of the collections process.
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Success Story: Dr. Pepper Snapple Group

Learn how Dr. Pepper Snapple Group insourced, standardized & automated end-to-end credit-to-cash processing with HighRadius' proactive collections management.
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Conclusion-7

Explore what influences DSO and recognize the 5 pillars of the collections maturity model that can transform businesses.
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10 Best Performing Credit Email (Letter) Templates to Onboard Customers Smoothly in 2024

21 Credit and Collections Email Templates that help you reach out to your customer faster and helps you improve your email correspondence process which are…
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The 11 Unbeatable Collection Email (Letter) Templates

21 Credit and Collections Email Templates that help you reach out to your customer faster and helps you improve your email correspondence process which are…
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Summary and Next Steps

This e-book provides templates for 21 most effective & ready-to-use credit and collection letters. It helps in reducing the time taken to respond back to…
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Skill #5 Transform A/R Operations

Learn key competencies that build strong foundational ethos around actionable credit management in A/R space.
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Summary-9

An insightful summary of the essential skills required to steer your accounts receivable in the right direction while climbing your career ladder at the same…
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Skill #1 Drive Compliance

Learn key competencies that build strong foundational ethos around actionable credit management in A/R space.
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Skill #2 Standardize Collections

Learn key competencies that build strong foundational ethos around actionable credit management in A/R space.
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Skill #3 Minimize Credit Risk

Learn key competencies that build strong foundational ethos around actionable credit management in A/R space.
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Skill #4 Process Improvement

Learn key competencies that build strong foundational ethos around actionable credit management in A/R space.
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Defining the 5 Essential Skills

Learn key competencies that build strong foundational ethos around actionable credit management in A/R space.
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Leveraging a Connected Platform for All of Credit-to-Cash

Remove delinquency by automating Credit and Accounts Receivables operations and deploy tactics to collect payments faster.
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Summary-8

Remove delinquency by automating Credit and Accounts Receivables operations and deploy tactics to collect payments faster.
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Ensuring That the Customer Data is Up to Date

Remove delinquency by automating Credit and Accounts Receivables operations and deploy tactics to collect payments faster.
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Tools to Deploy: Key Criteria

Segmenting customers for Collections into buckets of strategic accounts and providing an insight into the Collections process for faster operations
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The Scalable Solution

Segmenting customers for Collections into buckets of strategic accounts and providing an insight into the Collections process for faster operations
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What is Customer Segmentation in Collections?

Segmenting customers for Collections into buckets of strategic accounts and providing an insight into the Collections process for faster operations
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Benefits of Customer Segmentation in Collections

Customer segmentation significantly boosts collections output. Know the key benefits of customer segmentation like Improve Customer Experience, Improve Productivity & more
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Segmentation Dimensions

Segmenting customers for Collections into buckets of strategic accounts and providing an insight into the Collections process for faster operations.
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Collection Segmentation Clusters and Strategies

Segmenting customers for Collections into buckets of strategic accounts and providing an insight into the Collections process for faster operations
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12 Collection Strategies for Every Aging Bucket based on Payment Behavior and Risk Category

This detailed B2B collections guide gives you insights about the top 12 collection strategies given by best-performing collectors across 15 industries.
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Developing an Effective Collections Strategy

This detailed B2B collections guide gives you insights about the top 12 collection strategies given by best-performing collectors across 15 industries.
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Additional Notes

This detailed B2B collections guide gives you insights about the top 12 collection strategies given by best-performing collectors across 15 industries.
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The 11 Unbeatable Collection Templates

This e-book is your one-stop-shop, that demystifies over 400 Credit and AR transformation projects, unveiling 11 of the most effective templates to speed-track your receivables.
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The Role of Technology in Collections

In this ebook you will learn how the advancement in the collections technology can improve efficiency and reduce manual tasks.
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A Strategic Look at Collections Correspondence

This e-book is your one-stop-shop, that demystifies over 400 Credit and AR transformation projects, unveiling 11 of the most effective templates to speed-track your receivables.
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Eliminating Waste from the Deductions Process

Understand how finance leaders have addressed internal collaboration among Credit and A/R teams and external collaboration with buyer A/P to reduce DSO by 100%.
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Leveraging a Connected Platform for All of Credit-to-Cash

Understand how finance leaders have addressed internal collaboration among Credit and A/R teams and external collaboration with buyer A/P to reduce DSO by 100%.
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Doubling Down on Collections by Eliminating Waste from Cash-Application Process

Understand how finance leaders have addressed internal collaboration among Credit and A/R teams and external collaboration with buyer A/P to reduce DSO by 100%.
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Customer Onboarding and Credit Approval Process

Understand how finance leaders have addressed internal collaboration among Credit and A/R teams and external collaboration with buyer A/P to reduce DSO by 100%.
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Eliminating Subjectivity from the Credit Review Process

Understand how finance leaders have addressed internal collaboration among Credit and A/R teams and external collaboration with buyer A/P to reduce DSO by 100%.
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Improving the Invoicing and Payment Process

Understand how finance leaders have addressed internal collaboration among Credit and A/R teams and external collaboration with buyer A/P to reduce DSO by 100%.
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Deciding Who to Contact on Any Given Day

Understand how finance leaders have addressed internal collaboration among Credit and A/R teams and external collaboration with buyer A/P to reduce DSO by 100%.
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Collections Correspondence Strategies

Understand how finance leaders have addressed internal collaboration among Credit and A/R teams and external collaboration with buyer A/P to reduce DSO by 100%.
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Sample Scripts

An insightful summary of how top-performing collectors deal with the most common defaulter excuses and scenarios every day and their sample script.
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Role of Technology: To Improve Collection Calls

The ebook explains how top-performing collectors at Fortune 2000 firms ace their business pace with the most common excuses and scenarios.
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Conclusion-1

Learn about the 15 metric outlines recommended by Hackett group to benchmark against World-Class organizations.
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5 Most Common Defaulter Excuses: How to Handle Them

An insightful summary of how top-performing collectors deal with the most common defaulter excuses every day. List of 5 most common excuses collectors hear every…
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A Collector’s Guide:
8 Types of Delinquent Customers and How to Collect from Them Positively

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
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21 Credit & Collection Email (Letter) Templates

This e-book provides templates for 21 most effective credit and collection letters that will help you communicate better with your customer. Download the ebook now.
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4 Leaks to Plug for Collection Prioritization and Improve Productivity by 130%

Learn how leaks in account prioritization inflate past-due A/R and how smart segmenting factors were used to increase collections speed.
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Read the eBook: 13 Proven Strategies to Reduce DSO

Get insights on how Fortune 1000 companies and SMBs improved productivity by 30% and reduced DSO by 20% by implementing effective Credit strategies and drive…
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7 Essential Customer Segmentation factors for 150% Faster Collections

This ebook outlines 7 key sap customer segmentation factors collected from 500+ receivable projects. These factors can help O2C executives to improve dunning strategies
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12 Collection Strategies for Every Aging Bucket

This detailed B2B collections guide gives you insights about the top 12 collection strategies given by best-performing collectors across 15 industries.
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11 Collections Email Templates to Ensure 2X Collector’s Productivity

Read this ebook to access the top 11 ready-to-use, sample collections email templates for your collectors.
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6 Delinquent Customer Scenarios During COVID-19 and How to Deal with Them

An actionable summary of how collectors can work closely with their customers to recover past-dues faster during the COVID-19 outbreak
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Blogs

How to Write Past Due Invoice Emails (with Templates)

Past due payments can be challenging for any business. Learn how to write effective past due invoice emails to ensure prompt payment without straining relationships.
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Top 7 Benefits of Accounts Receivable Automation for Businesses

AR automation is the process of eliminating manual and repetitive efforts. See how it is beneficial for your collection process.
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How to Transform Credit and Collection Operations for Proactive Receivables Recovery

Credit and collections are crucial AR operations that can be streamlined by leveraging technological advancements like AI-driven automation solutions. Let's explore how.
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Delinquent Accounts: What Are They and How to Handle Them

Learn how to handle delinquent accounts to avoid bad debts and ensure smooth cash flow. Introduce account prioritization for better management.
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Debt Collection Software: What Is It and Why Do You Need One

A debt collection software cuts costs by revolutionizing the collections process, prioritizes critical customers, streamlines communication & increases efficiency.
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Accounts Receivable Aging Report: Importance, How to Create &Use It?

An AR aging report lists unpaid customer invoices, categorizing receivables by how long they have been overdue.
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Dunning Process: What Is It, How It Works, and More

Dunning refers to the process of collecting overdue or unpaid debts from customers. Learn how the dunning process works , its best practices and benefits.
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Collections Efficiency Index (CEI): What It Is and How to Calculate It

Collections Effectiveness Index(CEI) is a popular metric across industries that measures how their A/R teams perform. Learn its formula and how to calculate it.
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Days Sales Outstanding (DSO): How To Calculate It & Why It Matters

Day Sales Outstanding or DSO refers to the average number of days a business takes to collect its receivables after a sale. Gain insights on…
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Credit Card Processing Fees: A Comprehensive Step-by-Step Calculation Guide

Credit card processing fee is calculated after finding the effective rate, which is the total amount your credit card company charges you.
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Allowance for Doubtful Accounts: How to Calculate It and Record Journal Entries

Learn the significance of allowance for doubtful accounts and discover how to calculate it for accurate financial planning. Unlock valuable insights today!
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eChecks vs ACH: What’s the Difference?

eChecks are a form of digital payment wherein an individual initiates a transaction from one account to another whereas ACH allows transactions via the ACH…
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How to Manage Extended Payment Terms and Negotiate Customer Pushback?

Extended payment terms is a strategy that leverages paying back invoices over a longer period of time. Learn when and how to pushback when asked…
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Who is a Collections Professional? Definition, Purpose, Roles & Responsibilities

Collections professionals are responsible for managing & facilitating the recovery of pending debts, playing a crucial role in debt recovery for companies.
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How to Craft Debt Collection Emails That Actually Lead to Payments?

Write effective collection letters that drive results. From writing demand letters to legal collection letters(with free samples), master the art of debt recovery effortlessly.
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10 Powerful Tips to Successfully Negotiate with Debt Collectors

10 tips for negotiating with debt collectors. 1. Build a strong foundation of communication. 2. Avoid oversharing. 3. Don’t get desperate.
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How to Hire a Collection Agency: Unlocking Benefits and Key Considerations

Discover the benefits of hiring a collection agency. Learn key factors to consider when choosing the right agency. Streamline your debt collection process today
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What Is a Debt Collection Agency and How Do They Work?

A collection agency is a company that specializes in recovering customer debts. Learn how they work and what they can or cannot do.
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Bad Debt Reserve: Everything You Need to Know

Uncover the essentials of bad debt reserve in our comprehensive guide, covering calculation, policy, and integration in financial statements.
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What Is Bad Debt Write Off? Everything You Need To Know

A bad debt write-off is the process of removing uncollectible debt from a business's records, ensuring accurate financial reporting and preserving the true value of…
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How To Negotiate A Debt Settlement Step By Step

Navigate the daunting task of negotiating a debt settlement with confidence. Discover steps to secure better repayment terms and ease the process.
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10 Traits to Look for When Hiring Debt Collectors

Looking to hire an effective debt collector? Seek out candidates with these essential traits: problem-solving prowess, strong negotiation skills, resilience, persistence, empathy, and relationship-building skills.
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21+ Powerful Collection Tips Every Collection Agent Should Know

22 Advanced Collection Tips For Collection Agents to Know About. 1. Guide Conversations Through Questions. 2. Upgrade Your Negotiation Skills. 3. Leverage AI for Enhanced…
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10 Collections Performance Metrics and KPIs: Benchmarking Your Collections Efficiency

Unlock the top 10 collections metrics and KPIs for optimizing cash flow and financial stability. Learn to measure, track, and leverage them for business growth.
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How to Be a Collections Specialist: Top 10 Proven Collection Tips for Success in 2024

Master the art of debt collection with 10 collection tips for success in 2024. Elevate your skills and achieve better results in a dynamic financial…
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7 B2B Collections Best Practices to Master in 2024

Master crucial debt collection strategies with these 7 B2B Collections Best Practices to maximize effectiveness in debt recovery and boost your business's financial health.
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Collection Account Prioritization: 5 Key Strategies to Get Better Results

Looking to swiftly collect overdue accounts? Discover the potential of collection account prioritization: unearth five proven strategies to elevate your collection endeavors and achieve better…
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How To Deal With Accounts Receivable Frauds To Prevent Revenue Leakage

The threat of fraud is an eminent challenge for every AR team. Learn how to spot the warning signs and avoid any potential cases of…
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9 Toughest Accounts Receivable Challenges and How to Overcome Them in 2024?

Hear from top SMB leaders on their accounts receivables challenges and explore strategies on how to solve them for a better bottom-line impact.
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How to Leverage NetSuite to Improve the Collections Process?

NetSuite ERP helps create invoices, track accounts receivables, manage and prioritize delinquent accounts, and streamline collection processes.
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How to Craft Effective AR Collection Call Scripts (with Examples)

Ace the art of account receivable collection calls with effective scripts. Perfect debt collection calls with expert script examples. Secure payments smoothly.
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How Is Apple Able to Maintain a Strong Cash Flow?

Check out this analysis on how Apple achieves strong cash flow and low DSO compared to peers with its D2C model and clout with suppliers.
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Improving AR Collections Management: Maximizing Cash Flow in a Changing Economy

Discover the four best ways to improve your accounts receivable (ar) collections process to overcome collection of accounts receivable.
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Boost Collector Productivity by 75% with Sage Intacct and HighRadius Solutions

Learn a simple strategy for improving your collector productivity by up to 75% in Sage Intacct
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Say Hello to Freeda: Every Finance Leader’s Must-Have AI Assistant

The importance of an AI-powered digital assistant in a finance function and how it can enable teams to create a significant cash flow impact.
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Simplifying Dispute Management for Your Collectors to Resolve Disputes Faster

Resolve customer invoice disputes and recover collections efficiently with HighRadius' Collections Dispute Management software. Fast-track dispute resolutions.
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10 Powerful Tips for Collecting Accounts Receivable in the Modern Day

Master the art of collecting accounts receivable with these 10 powerful tips. Boost cash flow, strengthen customer relationships, & ensure financial stability.
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Accounts Receivable Reports Every AR Leader Should Track in 2023 and Beyond

Keep your accounts receivable team on track in 2023 with these 10 essential reports. From aging analysis to productivity reports, track key metrics for success.
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Invoice Scams: How to Detect and Prevent Invoice Fraud in Your Organization?

Invoice scam involves manipulating an invoice to profit at the expense of the parties involved. Learn how to identify fake invoices and detect invoice fraud.
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Innovation in the Finance Function

Innovation in the world of finance helps employees to close their books faster and deliver more accurate information when it comes to forecasting.
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Digital Payments Integration with SAP

HighRadius currently supports the CA-PCI and is certifying a DPA solution, giving you a choice of which SAP interface you’d like to use for credit…
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The VISA & MasterCard Duopoly

The VISA & MasterCard Duopoly | HighRadius
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HighRadius: Named a Leader in G2’s “Credit and Collections Software” category!

G2.com, leading peer-to-peer business solutions review platform has named HighRadius a Leader in the Credit and Collections Software Category in their 2022 Fall report.
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Accounts Receivable Factoring: What, How, Benefits, and More (+examples)

Unlock immediate cash flow with accounts receivable factoring. Discover examples and benefits of this flexible financing solution. Boost your business today!
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Wire Transfer vs. Direct Deposit: Which is Better?

A wire transfer is an electronic method of transferring money from one bank account to another, whereas a direct deposit uses the ACH network to…
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Dismantle silos by maximizing collections liquidity

Learn how collections liquidity impacts your cash flow, its best practices, and how optimizing it can help improve cash flow.
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What Is Trade Credit? Types, How To Record It, And Best Practices

Trade credit is the short-term credit a seller extends to the buyer for business purposes. Learn the advantages & disadvantages of trade credit financing.
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How to Set Up and Accept ACH Payments in 4 Easy Steps?

Setting up and start accepting ACH payments instantly by following these 4 easy steps. Step 1: Setup your account, Step 2: Select an ACH payment…
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10 Best CFO Networking Groups to Join in 2022

Get unique opportunities to network and keep on top of the latest trends.
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What Is ACH Credit, and How Do ACH Credit Transactions Work?

Learn what is ACH credit, how do they work, and how they differ from other types of payments, including ACH debits
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What Is ACH Debit and How Does It Work?

An ACH debit transaction pulls money from one account and moves it to another. Learn more about how it works and its type.
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What Is Average Collection Period Ratio Formula and How to Calculate It

The Average Collection Period (ACP) is the time taken by businesses to convert their Accounts Receivables (AR) to cash. Learn More!
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Four Must-Have Metrics For Every A/R Executive Dashboard

The Perfect A/R Executive Dashboard that enables Leaders drive significant working capital impact.
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How to Revamp Your Collections Strategy for the Mid-Market

Here’s what mid-market CFOs can do to ensure an unbiased Accounts receivable collections process through automation-led customer segmentation.
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What Are Doubtful Accounts and How to Minimize Them?

A doubtful account is an account that owes you payment, but you are not sure your business is going to get paid. Learn more about…
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The 6 Big Unfortunate Truths of O2C

Hear from BT on their six important tips in order-to-cash including addressing disjointed processes within shared services
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Migrating from Microsoft GP to Dynamics 365 Business Central: 5 Benefits To Look Out For

Migrate your business from Microsoft Dynamics GP to the cloud with Business Central and look out for the amazing benefits it has to offer.
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Here’s How to Forecast Accounts Receivable Using DSO in 3 Easy Steps

Learn to forecast accounts receivable using DSO and discover how automation enhances accuracy in the process.
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Days Sales Outstanding vs. Accounts Receivable Turnover Ratio: What’s the Difference?

The key difference between the DSO and ART ratio is that while DSO measures the average time it takes to collect on receivables the ART…
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Steps to Build and Implement an Effective Credit Policy

Learn the essential steps that will guide you to create an effective credit policy that works for your business.
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Hesitant about investing in technology? Here’s why AI and automation should be CFOs’ top priorities

Amid an economic downturn, recession fears, and inflation, can AI adoption safeguard the CFOs office from its such uncertainties?
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Collections Maturity Assessment Model for CPG Companies

To meet the CFO’s objective of safeguarding cash-flow, A/R leaders must assess the operational gaps in their collections process. This eBook provides a Collections Maturity…
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5 points to ponder on for planning 2023 Mid-Market Finance Digital Transformation Strategy

5 steps to plan an effective 2023 digital transformation strategy for CFO office with examples from accounts receivable automation.
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5 Hidden Facts About Paper Checks That Harm Your Business

Eliminating paper checks not only speeds up the payment processing time but also reduces the cost of processing. Learn how.
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5 Ways Traditional Invoicing Holds Back Mid-Market Companies

Traditional invoicing comes with several drawbacks. Learn how e-invoicing helps overcome the drawbacks of traditional invoicing processes.
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7 Key Accounts Receivable Metrics That Are Important to Track

Learn the importance of DSO, credit reviews, aging accounts & CEI to track your AR performance. Boost efficiency & growth with key accounts receivable metrics.
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Wake up to O2C Automation 

Manual O2C processes holding you back? Use AI to automate collections and disputes, achieving scalability. Discover how companies are succeeding today.
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Managing Customer Credit Risk within Sage Intacct

credit risk is the risk of loss due to a customer not paying their outstanding balance. Learn to safeguard critical customer and mitigate cash flow…
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Will 2021 Be Worse Than 2020 for AR Leaders in Consumer Packaged Goods? 3 Specific Ways You Can Ensure It’s Not

2020 presented consumer packaged goods (CPG) companies with both incredible challenges and unforeseen fortunes. Mass disruptions in supply chains meant inventory was delayed, or in…
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How CPG A/R Executives Are Using These Three Steps to Achieve Cash Excellence in 2022: Proven Strategies from Staples’ Leadership

Proven strategies from A/R executives to leverage digital transformation and drive a journey towards achieving cash excellence.
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The Definitive Guide to Selecting the Right KPIs for Your O2C Benchmarking

This guide created by the inputs of The Hackett Group provides you with the must-have characteristics for your O2C KPIs along with the right metrics…
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Highlights from Sage Intacct’s Release 2, 2021

Sage Intacct recently rolled out its quarterly release. Sage Intacct has been consistent with its new release frequency, establishing them as pioneer in cloud and…
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Four Ways CPG A/R Leaders Can Drive Exceptional Customer Experience in 2022

Leading CPG Customer Finance Director shares his best practices for A/R executives to improve the customer experience while safeguarding cash flow
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IDC’s Research Specialist on the A/R Teams’ Golden Opportunity To Drive Strategic Impact

IDC shares the biggest highlights in the accounts receivable space that will have an impact on your working capital in 2021.
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What Role Does Automation Play in Periodic Customer Health Checks?

Introduction Most mid-sized businesses take a reactive approach towards customer relationships, in the sense that if it is not broken, they do not feel the…
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How to Use Data-Driven Strategies to Mitigate AR Collections Recovery

For years, mid-sized businesses have been struggling with issues around AR collections to generate working capital and establish their financial health. In today’s digital world,…
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Insights from 20+ A/R Executives: Top Four Priorities for CPG Industry Leaders to Drive Working Capital Impact in 2022

20+ Global A/R executives across CPG companies share their insights on their top priorities are for 2022.
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A/R Leader’s Guide to Tackling Four CPG-Based: Collection Challenges to Improve DSO

This blog enlists proven strategies from A/R leaders across CPG companies to tackle collection challenges and improve DSO.
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The Ultimate Truth about Automating Collections and Dunning in Mid-Sized Businesses

Automating tasks like sending timely reminders, tracking customer responses, and escalating delinquent accounts contribute to successful collections in SMBs.
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The A/R Leaders’ Guide: Major Evolutions in Strategy that will Shape Your Collections Management in 2021

The new role for collections teams in ensuring cash flow while safeguarding the customer experience.
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Finding the Right Approach for Your AR Collections Management

Optimization Techniques For Your AR Collections To Improve Cash Flow CTA. Elevate your process to the next level with Automation. Request A Demo.
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8 Proven Tips to Make Effective Collection Calls and Decrease Your DSO

Here are 8 essential tips that could help you get started with the perfect collection call quickly and effectively.
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Strategies for Collection Recovery

Learn about the present collection scenario across industries and understand the key strategies for collection recovery.
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The 3-Tier Framework For Faster Collections

Understand the 3-tier Framework collection to assess Credit Risk across your customer portfolio and Explore 4 A/R Collection Best Practices for Mid-sized Business
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What Not To Do When Speaking With Global Customers: A Guide for Collectors

Not seeing the results you need during your collections calls? Check out our 3-step walkthrough on the do's and don'ts when speaking to global customers.
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Collections Strategies: Cash Flow Vs Customer Loyalty in a Volatile Economy

Collections Strategies during COVID need to be radically different because the change is unprecedented. Companies like Ferrero have already implemented AI and RPA in their…
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Optimising Cash Flow & Surviving Change Through Technology Innovation: A HighRadius Perspective

Finance and A/R learnings on the role of technology on business health through a crisis COVID +3 and ‘normal’ isn’t happening anytime soon. A survey…
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Creating An Unrivaled B2B E-commerce Experience

B2B and B2C aren’t that different at the end of the day! Both are driven by human-based decisions that either make or break a deal.…
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Roadmap To Enhanced Customer Collaboration

Understand the process and parameters of a customer collaboration maturity model and why self-service portals are becoming popular among customers
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The Analyst Guide To Thrive During Change

Gain insights to become an industry-leading credit and collections analyst in times of disruption to enable your organization to emerge stronger
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Transitioning Collection Landscape with Automation

Learn how the Collection processes are transitioning across various industries all around the world with the help of automated solutions.
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How to Upskill as A Collector – Acing The Collections Game

Learn more about the Collections landscape and new innovations in the field of collections. Get to know the varied skills required for aspiring collectors.
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7 Best Practices To Ensure Faster Collections

Learn about 7 best collections practices to ensure faster collections that work across industries to maintain an efficient and coherent collections system.
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A Word From AR Experts: Understanding Your Correspondences

Introduction Anyone aware of the order-to-cash cycle understands the hassle involved during the collections process, especially while dealing with correspondences. Nowadays customers prefer self-servicing portals…
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Collections – A Herculean Task

Centuries ago there existed a warrior- Hercules. And today, in the epoch of modern-day there still exists a warrior- The Collector. Let’s walk through the…
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What Are Accounts Receivable Collections: A Complete Guide

Accounts receivable collections involve systematically recovering amounts owed to a company by its customers. Learn the steps and access free templates to streamline the process.
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Collections Maturity Model: Where Does Your Organization Stand?

With research on more than 500 AR projects, The Collections Operations Maturity Model has been devised to help finance decision-makers perform an in-depth
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Credit and Collections: Calling vs. Emailing

Finding the right balance between emailing and calling to get the most optimum results for your collections management.
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Don’t Commit these Collection Automation Pitfalls

Have you struggled with automating your collection processes? Avoid these 4 typical pitfalls to collect faster
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The Importance of Problem Tracking in Your Collections Department

While you might accept that facing problems in collections management is an everyday affair and you need to just deal with it, what if you…
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A Two-Pronged Approach to Credit and Collections Efficiency

Which approach do you prefer when it comes to your credit and collection activities- Qualitative or Quantitative? Without the proper tools to manage a whole…
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Improve Cash Flow and Shorten Your Collection Cycles

Shortening your collection cycles is a bit of a misnomer. What you really want to do is to keep customers from becoming very past due…
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Templates

Collections Management RFP Template

Collections Management RFP template for vendor evaluation to compare features and prioritize your next collections software investment. Perfect for businesses seeking the best solution for…
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3 Ready-Made Credit Note Templates [Free Download]

A credit note template is a ready-made document that can be utilized over and over again by the buyer to issue a credit to their…
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Collections Maturity Model Template

B2B collections maturity model helps analyze, align & execute collections processes more effectively. Download this free tool to evaluate your maturity level!
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11 Collections Email Templates to Collect Past-Due Invoices

We present to you 11 best-in-class debt collection email templates used by professionals across 700+ leading order-to-cash teams. Just download, personalize, & send!
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AR Aging Analysis & Worklist Excel Tool

This tool focuses on assessing the aging of accounts receivables and helps you automate collections with a template-based worklist prioritization. Start now
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DSO Calculation Excel Template

Understanding the metric Days Sales Outstanding (DSO) and how to calculate DSO in Excel. Download our Excel-based DSO calculator here.
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21 Credit & Collection Email Templates

Top performing email scripts used across 700+ leading order-to-cash teams, including Fortune 1000 companies.
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Free O2C Vendor Evaluation Templates

An insightful summary of how Fortune 1000 companies & SMEs are evaluating their vendors for the digital transformation of their accounts receivable processes.
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AR Aging Report Template Excel

The aging report template gives you an intuitive aging dashboard of past due receivables. Additionally, we provide a self-prioritizing collections worklist template that could automatically…
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Collection Email Automation w/ Excel

What do you need, to send out mass dunning email communication for collecting outstanding payments, at once? Some automation tools? Supernatural powers? No. All you…
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Radiance

Building Best-in-Class Credit & Collections Teams

Interviewer: I’m sorry I was talking on mute or some of our customers might have heard that quite often. So thank you all for coming…
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7 Never Aging Collections Strategies

Lori Pinto: Thank you. Good morning. I’m honored to be here. I’ve been a credit manager for 32 years. My first job was with household…
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Collections and AI

Paul Watters: What I wanted to talk to you about today is Collections and artificial intelligence. As we heard yesterday what Sashi was talking about…
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Customer Collaboration Maturity Model

Jill Barnes: All right so I’m Jill Barnes and we only have a couple of folks here. We are super early today so let’s be…
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Collections Evolution: Past, Present, and Future

[00:10] James Robinson: My name is James Robinson. I’m the treasurer for Lhoist, North America. Just a little background about our company- we were founded…
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Deep-Dive into AI and Digital Assistants for Collections

Kush Kumar: Thanks and thanks a lot for getting all the names right. So good afternoon everyone. Thank you so much for coming here on…
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Understanding SAP BI Capabilities through Live Demos of Credit, A/R and Collections Reports

In this session, Gopal, Founder and CEO of Visual BI would discuss how to build Credit, A/R and Collections Reports in SAP BI(BOBJ).
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Customer Profitability: Hidden A/R Costs That Eat Away Your Bottom-Line And How To Avoid Them

Proactively reduce deduction write-offs with root-cause analysis for faster resolution. Improve working capital and lower borrowing costs by streamlining collections.
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20% Reduction in Bad Debt: Staples’ Collections Automation Journey with AI

How Staples reduced DSO by 6 days through AI-enabled collections How critical accounts are auto-transferred to 3rd party collection agencies
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6 Essential Elements of a Credit and Collections Policy Framework

Designing your credit policy and collections strategies, by keeping them aligned. Tackling customers who are delinquent or are taking undue advantage of their position.
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3-Ways to Improve Collections Effectiveness with Customer Data

3 basic levers of a best-in-class collections strategy formed solely with customer data Use case: 200% improvement in collections productivity with AI and machine learning
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Are You Interpreting DSO Correctly? Tips to Leverage DSO to Fasttrack Collections

Real-life instances of how organizations misinterpret DSO. How Lhoist achieved 5X collector’s productivity through automation.
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