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Collections Knowledge Center

Webinars

How AstraZeneca standardised order-to-cash

Paul Buckham, Global Process Owner – Order to Cash, AstraZeneca
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6 Big Unfortunate Truths of O2C

Jas Khatkar, Transformation Programme Director, BT Susie West, CEO, sharedserviceslink
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A Virtual Brunch with HighRadius: Wake up to O2C Automation

David Popper, Digital Transformation Lead, HighRadius John Kane, Head of Strategic Relationships, Chartered Institute of Credit management Jenny Chu, Regional Marketing Manager EMEA, HighRadius
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How to Activate AI to Reduce Bad-Debt and Improve Cash Flow

Sam Dhingra, Director Solution Engineering, HighRadius
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Fireside Chat: Third-Party Collections In The Times of COVID-19

Sam Fensterstock, Senior Vice President, AG Adjustments
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5 Ways RPA + AI Could Help Reduce DSO

Yashwant Divakar, Solution Principal, HighRadius
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Role of AI in Collection Segmentation to Recover Past-Dues 2X Faster

Cyra Garg, Manager of Solution Engineering, HighRadius
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Collection Strategies: Cash Flow Vs Customer Loyalty in a Volatile Economy

Eefje Van Craen, Head of Risk Solutions CEE, Bureau van Dijk
Mark Harrison, Founder and CEO, ACCEE
Tanya Arrowsmith, Marketing Manager, EMEA, Highradius
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Managing DSO and Effective Collections

George Uko, Manager Credit and Collections;Staples Promotional Products
Barbara Carpenter, Senior Manager - Customer Financial Services; Danone North America
Elaine Nowak, Director of Product Management and Marketing; Highradius
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Effective Telephone Collection Techniques

Robert Shultz, Founding partner of Quote to Cash Solutions (Q2C) LLC
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Fundamentals of SAP Collections Management

Manu Narayanan, Senior Functional Consultant, HighRadius
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7 Ways to Fix the Leaks in the Aging Buckets

Mark Harrison, Founder, ACCEE
Bill Sarda, Manager - Solution Engineering, Strategic Accounts,EMEA, HighRadius
Tanya Arrowsmith, Marketing Manager,EMEA, HighRadius
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11 Credit & Collections Leading Indicators to Tackle Covid-19 Unpredictability

Judy Bicking, Consultant, Sr Trainer, Institute of Finance and Management(IOFM)
Elaine M Nowak, Director of Product Management and Marketing, HighRadius
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Managing A/R During Crisis: 5 Ways AI + RPA Would Help in Credit & Collections

Laural Jefferies, FCICM, Credit Executive-Governance, Fashion Edge Ltd. Tanya Arrowsmith, Marketing Manager, EMEA at HighRadius
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Collection Cloud Best Practices Webinar

Manish Raj, AVP, Product management, HighRadius
Naveena Nadiminti, Senior Product Manager, HighRadius
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Collections Dead-End?

Sam Fensterstock, Senior Vice President of Business Development, AG Adjustments Ltd
Bill Weiss, Vice President of Business Development-Credit & Collections, HighRadius
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Collections Cloud Quarterly webinar

Manish Raj, AVP, Product management, HighRadius
Naveena Nadiminti, Senior Product Manager, HighRadius
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A Day In The Life of A Credit Professional With AI : Watch it ‘LIVE’

Bill Weiss, Vice President of Business Development-Credit & Collections, HighRadius
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Collections Cloud Best Practices Webinar

Naveena Nadiminti, Senior Product Manager, HighRadius
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Terminator or Iron Man: What AI means for the Credit Department

Melanie Morcelle, Associate Vice President, HighRadius
Matt Skudera, Vice President - Research and Education, CRF
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Using RPA and AI to Advance Credit, Collections and Cash App at Toro

Susie West, CEO, sharedserviceslink
Kelly Nickell, Credit Manager, The Toro Company
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Receivables and AI: A Day in The Life of A Collections Analyst in 2020

Carolyn Etress, Director of Accounts Receivable, EBSCO
Ron Jethani, Manager, Solution Engineering HighRadius Corporation
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Framework for AI-Driven Collections and Claims : Transforming the A/R Team’s Role

Shankar Bellam, Enterprise Cloud Solution Expert, HighRadius
Magnus Carlsson, Manager, Payments and Treasury, AFP
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A Robot Could Cut Your DSO in Half: How Ferrero Uses RPA and AI for Collections, Cash Application and Claims Management

Kay Rogers, Senior Credit and Deductions Manager, Ferrero
Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
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5 Steps to Realize the Benefits of Same Day ACH in Credit and A/R Processes

Rob Unger, AAP, NACHA, The Electronic Payments Association
Elaine M. Nowak, Director Product Management & Marketing, HighRadius
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eBooks

Standardising O2C: AstraZeneca Global Finance Services Take Charge

Pharmaceutical and biotechnology leader, AstraZeneca, provide insights on how to standardise O2C by revolutionising their digital transformation
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Laying the Foundations to Achieve Excellence in Finance

This ebook explores the key areas and foundations required to help you achieve ‘world-class’ status and cement a strategic role in the business.
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Driving Customer Success in Order-to-Cash: 6 Steps to Increase Time to Value

Six steps to increase time to value when driving customer success in O2C. Discover key metrics including productivity and automation levels.
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Radiance on the Road at The ArcelorMittal Orbit, London: Delivering working capital impact through order to cash transformation

Multinational companies and leading finance professionals provide valuable advice on how to deliver working capital impact through O2C transformation
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Understanding Order-to-Cash Automation Process in ERP

Learn why order-to-cash process needs automation in ERPs. Take advantage of accounts receivable automation to maintain financial health of an organization.
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Winners’ Chronicles – Success Stories From Mid-Sized Businesses With SAP ERP

Our AR solutions seamlessly integrate with and help optimize the order-to-cash process. Learn about AR challenges that companies face and how we mitigate them.
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Nine Accounts Receivables Challenges and How to Solve Them

Explore real-world accounting horror stories on the cost of holding receivables and learn how AR automation helps to create better bottom-line impact.
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12 Strategies For CFOs To Reduce OPEX in Mid-sized Businesses

Learn 12 strategies for CFOs to reduce OPEX within Accounts Receivable, Accounts Payable and Miscellaneous Cash Management to improve working capital.
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4 Reasons Why CFOs Need to Re-think B2B Payments for Accounts Receivables

Explore this whitepaper to know 4 reasons why CFO’s need a change in their B2B payment strategy. Learn about integrating digital payments in Sage.
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23 S.M.A.R.T Credit and Collection Goals

Download this free checklist of 23 goals & objectives for credit and collections to ensure growth in A/R processes & overall business performance.
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Simplify Accounts Receivables with NetSuite and RadiusOne

Learn how to enhance and automate accounts receivable processes within NetSuite.
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A Complete Guide to Unlock Sage Intacct’s Full Value: Harness AR Automation

A Complete Guide to Unlock Sage Intacct’s Full Value to enhance your Accounts Receivable automation.
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2021 Ultimate Playbook for Collections Management

The game is changing for Accounts Receivable. To support recovery from a historic economic downturn and to keep pace with advances in digital technology, collections…
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Collections Maturity Assessment Model for Consumer Goods Companies

This eBook dives deep into the Collections Maturity Model for enterprise consumer goods companies. A/R leaders will understand where they are in their collections journey…
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Improve your Accounts Receivables with Sage Intacct & RadiusOne

Understand the benefits of using AR automation with easy integration and fast deployment. understand how RadiusOne built for Sage Intacct improves time-to-value
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Redefining Accounts Receivables with Digital Payments

Redefining Accounts Receivables with Digital Payments. This e-book outlines the changing dynamics in the B2B payments landscape within mid-sized businesses.
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How to Boost Working Capital During the New Normal

This eBook outlines the insights from Bank of America, CITIBANK and  Ernst & Young on what strategies and transformation initiatives should  be used to unlock…
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A Collector’s Guide:
8 Types of Delinquent Customers and How to Collect from Them Positively

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
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Collections Maturity Model: The A/R Leaders’ Guide to a World-Class ‘Proactive’ Collections Team

AR leaders are more likely to positively impact AR KPIs if they start with an assessment of their collections operation using some key parameters like…
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21 Credit & Collection Email (Letter) Templates

This e-book provides templates for 21 most effective credit and collection letters that will help you communicate better with your customer. Download the ebook now.
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4 Leaks to Plug for Collection Prioritization and Improve Productivity by 130%

Learn how leaks in account prioritization inflate past-due A/R and how smart segmenting factors were used to increase collections speed.
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Read the eBook: 13 Proven Strategies to Reduce DSO

Get insights on how Fortune 1000 companies and SMBs improved productivity by 30% and reduced DSO by 20% by implementing effective Credit strategies and drive…
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7 Essential Customer Segmentation factors for 150% Faster Collections

This ebook outlines 7 key sap customer segmentation factors collected from 500+ receivable projects. These factors can help O2C executives to improve dunning strategies
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12 Collection Strategies for Every Aging Bucket

This detailed B2B collections guide gives you insights about the top 12 collection strategies given by best-performing collectors across 15 industries.
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11 Collections Email Templates to Ensure 2X Collector’s Productivity

Read this ebook to access the top 11 ready-to-use, sample collections email templates for your collectors.
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6 Delinquent Customer Scenarios During COVID-19 and How to Deal with Them

An actionable summary of how collectors can work closely with their customers to recover past-dues faster during the COVID-19 outbreak
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Blogs

What Is ACH Debit and How Does It Work?

An ACH debit transaction pulls money from one account and moves it to another. Learn more about how it works and its type.
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What is Average Collection Period? (Formula & Interpretation)

Average Collection Period is also referred to as DSO and helps a business track if they will have enough cash to meet short-term financial requirements.…
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Prescribing Success by Leveraging AI to Treat Finance Fever

It’s the perfect time to drive change and reap the benefits that digital transformation can bring to the pharma industry. See how AI is being…
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What To Say When Making an AR Collection Call?

This blog explains how the conversation's tone, timing, and framing can help you nail collection calls and provide you with numerous success guaranteed (almost) scripts.
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Four Must-Have Metrics For Every A/R Executive Dashboard

The Perfect A/R Executive Dashboard that enables Leaders drive significant working capital impact.
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A Complete PCI DSS Compliance Guide for Mid-Sized Businesses [2022]

PCI DSS compliance is the guidelines set up by council PCI SSC. It helps prevent payment card fraud and ensures that consumers’ personal information remains…
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Why Do CFOs Fail to Leverage A/R Data: Key Insights From EY, Atradius, and HighRadius Experts

Expert insights from HighRadius, EY, and Atradius underline the impact of CFO's data-driven insights on accounts receivables and across the organization.
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Alpha-Bet your way to Accounts Receivable Success

An infographic highlighting steps for CFOs office to ensure accounts receivable success using automation.
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Reforming Accounts Receivables Collections Strategy for Mid-Market CFO Offices

Here’s what mid-market CFOs can do to ensure an unbiased Accounts receivable collections process through automation-led customer segmentation.
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How to transition your CFO office to digital payments?

Digital payment transformation is crucial for CFOs to enhance process efficiency, improve cash flow and deliver a friction-free customer experience.
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What Are Doubtful Accounts and How to Minimize Them?

A doubtful account is an account that owes you payment, but you are not sure your business is going to get paid. Learn more about…
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The 6 Big Unfortunate Truths of O2C

Hear from BT on their six important tips in order-to-cash including addressing disjointed processes within shared services
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Migrating from Microsoft GP to Dynamics 365 Business Central: 5 Benefits To Look Out For

Migrate your business from Microsoft Dynamics GP to the cloud with Business Central and look out for the amazing benefits it has to offer.
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3 Easy Steps To Forecast Accounts Receivable Using DSO

Step 1 for forecasting AR using DSO is to perform sales forecast, step 2 is calculating days sales outstanding, & the last step is forecasting…
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Days Sales Outstanding vs. Accounts Receivable Turnover Ratio

DSO and AR turnover ratios are effective on their own, but analyzing them together provides a more comprehensive view of your financial inflows. Learn more…
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Pre-Dunning: Why It Is Beneficial for Your Collection Process

Pre-dunning is the process of sending proactive reminders to customers before the due date. Learn why it is beneficial for your collection process.
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Dunning Emails: An In-depth Guide With Examples and Subject Lines

Dunning emails are transactional emails sent to the customers to remind them about their due payments. Learn how to write it effectively.
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7 Steps to Build and Implement an Effective Credit Policy

Learn the essential steps that will guide you to create an effective credit policy that works for your business.
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Better Together: Striking the Balance between Artificial Intelligence and Human Interaction

Discover the changing role of the Credit Risk function and the importance of striking the right balance between AI technology and human interaction
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Is Your CFO Office Prepared for AI Adoption and Automation?

Learn why CFOs must get on the AI bandwagon and overcome their reservations about AI adoption.
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5 Ways to Cut Costs With Debt Collection Software

Learn How Automating Collections Reduces Operational Expenses and Helps in Rapid Business Growth.
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Innovate to Achieve Shared Service Success

Innovate to Achieve Shared Service Success – Executive Roundtable Brought to you by SSON and HighRadius COVID-19 has presented organizations with unprecedented challenges. Today, as…
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Collections Maturity Assessment Model for CPG Companies

To meet the CFO’s objective of safeguarding cash-flow, A/R leaders must assess the operational gaps in their collections process. This eBook provides a Collections Maturity…
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9 Tips To Evaluate A Customer Payment Portal

Customer payment portals help to fast-track receivables collection. Learn about the factors to keep in mind when choosing a customer payment portal
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5 points to ponder on for planning 2022 Mid-Market Finance Digital Transformation Strategy

5 steps to plan an effective 2022 digital transformation strategy for CFO office with examples from accounts receivable automation.
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How to Boost your ERP’s Agility with Accounts Receivable Automation

AR automation is the process of eliminating manual and repetitive efforts. See how it is beneficial for your collection process.
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RPA and AI: Living up to the Hype?

Are organisations achieving business value through RPA and AI? See how to tackle manual processes across cash, credit, collections and disputes.
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5 Hidden Facts About Paper-Checks That Harm Your Business

Eliminating paper checks not only speeds up the payment processing time but also reduces the cost of processing. Learn how.
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5 Ways Traditional Invoicing Holds Back Mid-Market Companies

Traditional invoicing comes with several drawbacks. Learn how e-invoicing helps overcome the drawbacks of traditional invoicing processes.
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7 Step Game Plan to Embrace Automation

PYMNTS research shows that companies that automate their AR processes are able to adapt to market fluctuations. SMBs are more likely to face constant hardships…
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4 Accounts Receivables Metrics That CFOs Should Track and Measure

We, at HighRadius, spoke with financial experts in the mid-market segment to compile some key AR metrics for CFO that impact the bottom line.
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Clocking ROI in Receivables Payments: Traditional vs Modern AR Practice

The entire order-to-cash (O2C) process is more complicated than it looks. Many presume that the complexity is limited to placing the orders and delivering them.…
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9 Accounts Receivables Horror Stories And How To Solve Them

Introduction Are you a finance executive at a mid-sized business? Have you lived through some terrifying accounts receivables challenges? Many of your peers definitely have!…
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6 Ways to Handle Delinquent Customers With Collections Accounts Prioritization

Learn how to handle delinquent accounts to avoid bad debts and ensure smooth cash flow. Introduce account prioritization for better management.
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Wake up to O2C Automation 

Manual O2C processes holding you back? Use AI to automate collections and disputes, achieving scalability. Discover how companies are succeeding today.
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How to Leverage NetSuite to Improve Collections

Learn how to improve the collections process using automation techniques in the NetSuite collections module and RadiusOne.
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Achieve Zero Touch Cash Reconciliation in Sage Intacct 

Cash reconciliation is the business process that verifies the cash balance in a register at the close of business. Learn Cash Reconciliation in Sage Intacct.
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Managing Customer Credit Risk within Sage Intacct

credit risk is the risk of loss due to a customer not paying their outstanding balance. Learn to safeguard critical customer and mitigate cash flow…
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Will 2021 Be Worse Than 2020 for AR Leaders in Consumer Packaged Goods? 3 Specific Ways You Can Ensure It’s Not

2020 presented consumer packaged goods (CPG) companies with both incredible challenges and unforeseen fortunes. Mass disruptions in supply chains meant inventory was delayed, or in…
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How CPG A/R Executives Are Using These Three Steps to Achieve Cash Excellence in 2022: Proven Strategies from Staples’ Leadership

Proven strategies from A/R executives to leverage digital transformation and drive a journey towards achieving cash excellence.
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The Definitive Guide to Selecting the Right KPIs for Your O2C Benchmarking

This guide created by the inputs of The Hackett Group provides you with the must-have characteristics for your O2C KPIs along with the right metrics…
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Danone’s Three Steps To Drive Shared Services With $6M Revenue Impact

Danone’s SSC leadership shares their insights on moving beyond cost optimization & delivering working capital impact.
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Highlights from Sage Intacct’s Release 2, 2021

Sage Intacct recently rolled out its quarterly release. Sage Intacct has been consistent with its new release frequency, establishing them as pioneer in cloud and…
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How To Deal With Accounts Receivable Frauds To Prevent Revenue Leakage

Learn how to deal with types of account receivable frauds to Prevent Revenue Leakage. Spot the warning signs of AR fraud and avoid any potential…
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How To Improve AR Collections Process In The Present Scenario?

Optimize the existing AR collections process and explore new ways to mitigate the collections recovery process in the right direction.
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Four Ways CPG A/R Leaders Can Drive Exceptional Customer Experience in 2022

Leading CPG Customer Finance Director shares his best practices for A/R executives to improve the customer experience while safeguarding cash flow
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IDC’s Research Specialist on the A/R Teams’ Golden Opportunity To Drive Strategic Impact

IDC shares the biggest highlights in the accounts receivable space that will have an impact on your working capital in 2021.
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What Role Does Automation Play in Periodic Customer Health Checks?

Introduction Most mid-sized businesses take a reactive approach towards customer relationships, in the sense that if it is not broken, they do not feel the…
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4 Factors That Make Collections Difficult for Finance Analysts

Introduction If you are a financial analyst in the current volatile market situation, then it is likely that you are wrestling with divergent forces in…
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Collection Account Prioritization- 5 Best Ways To Get Started

5 Best Ways To Get Started with Collection Account Prioritization strategies for Account Receivable (AR) teams could get paid from delinquent accounts.
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5 Tips to Faster Collections with Customer Segmentation

Accounts Receivables (AR) automation solutions like RadiusOne can help boost your collections outreach.Learn 5 tips to collect faster with customer segmentation
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How to Use Data-Driven Strategies to Mitigate AR Collections Recovery

For years, mid-sized businesses have been struggling with issues around AR collections to generate working capital and establish their financial health. In today’s digital world,…
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Insights from 20+ A/R Executives: Top Four Priorities for CPG Industry Leaders to Drive Working Capital Impact in 2022

20+ Global A/R executives across CPG companies share their insights on their top priorities are for 2022.
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A/R Leader’s Guide to Tackling Four CPG-Based: Collection Challenges to Improve DSO

This blog enlists proven strategies from A/R leaders across CPG companies to tackle collection challenges and improve DSO.
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My Advice To My Former Self About A/R Automation: Do It Now! 

Insights from a former A/R practitioner on areas in O2C that require your immediate attention in 2022 and how automation can help.
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How to Improve Collections and Dunning with Automation?

Today, the news and updates around the world are around cash flow management and working capital, especially for mid-sized businesses. This is because they find…
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The A/R Leaders’ Guide: Major Evolutions in Strategy that will Shape Your Collections Management in 2021

The new role for collections teams in ensuring cash flow while safeguarding the customer experience.
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How to Optimize AR Collections Management to Improve Cash Flow?

Imagine you are on a long road trip and you realize that your fuel tank has very little fuel in it and there are no…
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Cash Flow Optimization to Get Back on Your Growth Trajectory

Digital transformation is the need of the hour for finance leaders of mid-sized businesses. Explore ways for cash flow optimization and ensure business growth.
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Simplifying Dispute Management for Your Collectors & How to Resolve Disputes Faster

Understand collections and dispute management and how HighRadius' Collections Dispute Management software can help Collectors fast-track dispute resolutions
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Finding the Right Approach for Your AR Collections Management

Optimization Techniques For Your AR Collections To Improve Cash Flow CTA. Elevate your process to the next level with Automation. Request A Demo.
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Collection Calls- The Perfect Approach

We know people who are great at conversations, and we know people who are great at client calls. But certain people can drive productive conversations…
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Strategies for Collection Recovery

Learn about the present collection scenario across industries and understand the key strategies for collection recovery.
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The 3-Tier Framework For Faster Collections

Understand the 3-tier Framework collection to assess Credit Risk across your customer portfolio and Explore 4 A/R Collection Best Practices for Mid-sized Business
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What Not To Do When Speaking With Global Customers: A Guide for Collectors

Not seeing the results you need during your collections calls? Check out our 3-step walkthrough on the do's and don'ts when speaking to global customers.
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Understanding Days Sales Outstanding & Its Role in Optimizing A/R

Learn about the basics of DSO (Days sales outstanding) and how the metric can specifically be used to optimize your accounts receivables process!
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Collections Strategies: Cash Flow Vs Customer Loyalty in a Volatile Economy

Collections Strategies during COVID need to be radically different because the change is unprecedented. Companies like Ferrero have already implemented AI and RPA in their…
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ENGIE: Order To Cash Digital Transformation in Practice

Due to manual and non-streamlined Finance processes, collectors often spend too much time looking for customer information in databases, updating spreadsheets, correcting data errors and…
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Transforming A/R Operations with AI Technology as
Past-Due Recovery Remains a Key Challenge

Role of Credit & Collections Technology in Transforming A/R Operations All businesses are working out their best approach to maintain cash flows. Applying a careful…
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Optimising Cash Flow & Surviving Change Through Technology Innovation: A HighRadius Perspective

Finance and A/R learnings on the role of technology on business health through a crisis COVID +3 and ‘normal’ isn’t happening anytime soon. A survey…
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Eliminating Silos From Order To Cash in Four Simple Steps: Insights From Leading Management Consulting Firms

Four-fold approach to eliminate siloed process across Order to Cash functions to harmonize global business operations.
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Roadmap To Enhanced Customer Collaboration

Understand the process and parameters of a customer collaboration maturity model and why self-service portals are becoming popular among customers
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The Analyst Guide To Thrive During Change

Gain insights to become an industry-leading credit and collections analyst in times of disruption to enable your organization to emerge stronger
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7 Collections Strategies That Haven’t Aged

Collections in the B2B Industry The Collections management software is a function of Accounts Receivable. It is the recovery of cash from a business or…
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7 Best Practices To Ensure Faster Collections

Learn about 7 best collections practices to ensure faster collections that work across industries to maintain an efficient and coherent collections system.
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Using AI and Customer Profiling in Collections – The Mercury Marine Hack

About Mercury Systems, Inc. is a multi-million dollar company assisting the aerospace and defense industries. Headquartered in Andover, Massachusetts, their procedural subsystems are used in Intelligence, Surveillance,…
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A Word From AR Experts: Understanding Your Correspondences

Introduction Anyone aware of the order-to-cash cycle understands the hassle involved during the collections process, especially while dealing with correspondences. Nowadays customers prefer self-servicing portals…
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Collections – A Herculean Task

Centuries ago there existed a warrior- Hercules. And today, in the epoch of modern-day there still exists a warrior- The Collector. Let’s walk through the…
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Everything you need to know about Collections

The collection process is regarded as one of the most strategic processes within the order-to-cash cycle. It has a visible impact on long-term business objectives.…
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How Ivanti Improved Cash Flow and Transformed O2C with Technology

Ivanti experienced a series of roadblocks in their Collections process due to excessive manual intervention. Learn how AI simplified their cumbersome A/R processes with better…
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Collections Effectiveness Index: How to Act on It

Learn how Collection Effectiveness Index(CEI) gives Order to Cash Leaders a better understanding of their A/R team’s performance.
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Collections Maturity Model: Where Does Your Organization Stand?

With research on more than 500 AR projects, The Collections Operations Maturity Model has been devised to help finance decision-makers perform an in-depth
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Greater Visibility and How it Can Improve Collections Productivity

Still grilling your collectors for better results? Here are 4 tested and proven tactics to improve your collectors' productivity.
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Credit and Collections: Calling vs. Emailing

Finding the right balance between emailing and calling to get the most optimum results for your collections management.
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Automating Collections Requires Aggressive Goals

Transforming your collections management by automation. Here are the key goals you need to plan ahead for best results.
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Want Efficiency? Clear Up Your Collection Bottlenecks

Learn more about the five common bottlenecks that provide relatively small returns for the amount of time consumed and how to address them
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Don’t Commit these Collection Automation Pitfalls

Have you struggled with automating your collection processes? Avoid these 4 typical pitfalls to collect faster
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The Importance of Problem Tracking in Your Collections Department

While you might accept that facing problems in collections management is an everyday affair and you need to just deal with it, what if you…
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A Two-Pronged Approach to Credit and Collections Efficiency

Which approach do you prefer when it comes to your credit and collection activities- Qualitative or Quantitative? Without the proper tools to manage a whole…
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Move Beyond a Simple Tickler to Optimize A/R Collection

Collection Cloud efficiency is facilitated by the integration of tickler file and computerized notepad with the A/R database.
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Improve Cash Flow and Shorten Your Collection Cycles

Shortening your collection cycles is a bit of a misnomer. What you really want to do is to keep customers from becoming very past due…
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Templates

Collections Maturity Model Template

B2B collections maturity model helps analyze, align & execute collections processes more effectively. Download this free tool to evaluate your maturity level!
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11 Collections Email Templates to Collect Past-Due Invoices

We present to you 11 best-in-class debt collection email templates used by professionals across 700+ leading order-to-cash teams. Just download, personalize, & send!
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6 Digital Payment Formats for Mid-Sized Businesses

Types of digital payments and Download this infographic to learn about 6 trending digital payment formats
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DSO Calculation Excel Template

Understanding the metric Days Sales Outstanding (DSO) and how to calculate DSO in Excel. Download our Excel-based DSO calculator here.
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Free O2C Vendor Evaluation Templates

An insightful summary of how Fortune 1000 companies & SMEs are evaluating their vendors for the digital transformation of their accounts receivable processes.
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Accounts Receivable Aging Report Excel Template

The aging report template gives you an intuitive aging dashboard of past due receivables. Additionally, we provide a self-prioritizing collections worklist template that could automatically…
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Collection Email Automation w/ Excel

What do you need, to send out mass dunning email communication for collecting outstanding payments, at once? Some automation tools? Supernatural powers? No. All you…
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Radiance

Building Best-in-Class Credit & Collections Teams

Interviewer: I’m sorry I was talking on mute or some of our customers might have heard that quite often. So thank you all for coming…
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7 Never Aging Collections Strategies

Lori Pinto: Thank you. Good morning. I’m honored to be here. I’ve been a credit manager for 32 years. My first job was with household…
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Collections and AI

Paul Watters: What I wanted to talk to you about today is Collections and artificial intelligence. As we heard yesterday what Sashi was talking about…
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Customer Collaboration Maturity Model

Jill Barnes: All right so I’m Jill Barnes and we only have a couple of folks here. We are super early today so let’s be…
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Collections Evolution: Past, Present, and Future

[00:10] James Robinson: My name is James Robinson. I’m the treasurer for Lhoist, North America. Just a little background about our company- we were founded…
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Deep-Dive into AI and Digital Assistants for Collections

Kush Kumar: Thanks and thanks a lot for getting all the names right. So good afternoon everyone. Thank you so much for coming here on…
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Understanding SAP BI Capabilities through Live Demos of Credit, A/R and Collections Reports

In this session, Gopal, Founder and CEO of Visual BI would discuss how to build Credit, A/R and Collections Reports in SAP BI(BOBJ).
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Improving Collectors’ Productivity by 90%, Cash Forecasting and Reporting with AI

Boosting employee satisfaction rates through a digital reporting framework Leveraging AI-driven insights for accurate cash forecasting at invoice-level
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Customer Profitability: Hidden A/R Costs That Eat Away Your Bottom-Line And How To Avoid Them

Proactively reduce deduction write-offs with root-cause analysis for faster resolution. Improve working capital and lower borrowing costs by streamlining collections.
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20% Reduction in Bad Debt: Staples’ Collections Automation Journey with AI

How Staples reduced DSO by 6 days through AI-enabled collections How critical accounts are auto-transferred to 3rd party collection agencies
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6 Essential Elements of a Credit and Collections Policy Framework

Designing your credit policy and collections strategies, by keeping them aligned. Tackling customers who are delinquent or are taking undue advantage of their position.
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3-Ways to Improve Collections Effectiveness with Customer Data

3 basic levers of a best-in-class collections strategy formed solely with customer data Use case: 200% improvement in collections productivity with AI and machine learning
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Are You Interpreting DSO Correctly? Tips to Leverage DSO to Fasttrack Collections

Real-life instances of how organizations misinterpret DSO. How Lhoist achieved 5X collector’s productivity through automation.
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