The Delinquent
We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.
Chapter
08
The Delinquent
It is very crucial to identify your delinquent customers right away, but challenging at the same time. Their number of open accounts, total outstanding amount, poor credit score
and the reasons for late payment might give you a hint about the customer’s intentions.
Bank and trade references could be other indicators. For such customers it extremely important to take whatever means necessary to get them to pay. However, your actions should not damage your business relations if you still wish to do business with them in the future.
