HighRadius Hires VP of Customer Success to Scale Global Customer Success Operations
HOUSTON–March 21,2019–HighRadius, a fintech enterprise Software-as-a-Service (SaaS) company specializing in automating the order-to-cash process with its Integrated Receivables platform, today announced the addition of Natalie Fedie as Vice President, Customer Success. In this role Natalie will be responsible for helping customers maximize their return on investment in HighRadius® software, and ensure the company and its software stay one step ahead of customer needs.
“As HighRadius continues to add customers of all sizes, across more industries and in more geographies, we are constantly evolving the way we manage and support our customers,” said Sashi Narahari, founder and CEO of HighRadius. “Successful companies thrive on the success of their customers. It is therefore incumbent on us to not only build great technology, but also guide our customers through their digital transformation journey as they look to automate and improve their order-to-cash function. Natalie’s experience, philosophy and proven approach to customer success is exactly what our customers need.”
Natalie comes to HighRadius with over a decade of executive leadership experience managing and scaling customer success teams at fast-growing SaaS companies, where the focus is helping clients overcome change management challenges and increase product adoption to accomplish their business objectives.
“HighRadius is solving real problems for its customers. What has become evident, however, is that its customers are merely scratching the surface of the technology’s complete potential,” said Natalie Fedie, Vice President, Customer Success at HighRadius. “The combination of great technology, wonderful customers, a focus on driving value and the internal core value of ‘Ride or Die with the Customer’ are exactly the ingredients needed to build lasting and fruitful customer relationships.”
About HighRadius Corporation
HighRadius is a Fintech enterprise Software-as-a-Service (SaaS) company which leverages Autonomous Receivables to help companies put their order to cash on autopilot. The HighRadius® Integrated Receivables platform reduces cycle times in your order-to-cash process through automation of receivables and payments processes across credit, electronic billing and payment processing, cash application, deductions and collections. Powered by the Rivana™ Artificial Intelligence Engine and Freeda™ Virtual Assistant for order-to-cash teams, HighRadius enables teams to leverage machine learning to predict future outcomes and automate routine labor-intensive tasks. The radiusOne™ B2B payment network allows suppliers to digitally connect with buyers, closing the loop from supplier receivable processes to buyer payable processes. HighRadius solutions have a proven track record of optimizing cash flow, reducing days sales outstanding (DSO) and bad debt, and increasing operational efficiency so that companies may achieve strong ROI in just a few months. To learn more, please visit www.highradius.com.