Dispute Management Software For Faster Chargeback Resolution

Resolve 2X More Disputes Daily

  • Automate the deductions process with AI to eliminate manual tasks and ensure seamless dispute handling.
  • Reduce resolution times by prioritizing and addressing disputes efficiently using intelligent automation.
  • Enhance net recovery rates by identifying and resolving invalid deductions with precision.

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CUSTOMER SUCCESS STORY

96% Open Deductions Reduction Across 42 BUs

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CUSTOMER SUCCESS STORY

$20M Recovered from Invalid Deductions with AI

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Key Features of Dispute Management Software

HighRadius AI-powered dispute management software streamlines workflows, automates claim routing, minimizes manual effort, and reduces errors, ultimately accelerating dispute resolution while enhancing customer satisfaction.

Leading enterprises like Ferrero, P&G, Danone are already resolving disputes 2x faster and recovering 30% more.

You Can Too!

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Top Benefits of Using an Automated Dispute Management System

1

Faster Resolution Times

Automation plays a crucial role in accelerating dispute resolution by eliminating time-consuming manual tasks. With intelligent workflows and auto-routing capabilities, disputes are instantly directed to the right teams, reducing delays and bottlenecks.

2

Improved Accuracy

By standardizing dispute workflows and automatically linking accurate data from ERP systems, chargeback management software significantly minimizes human errors. This leads to cleaner records, fewer incorrect write-offs, and more reliable resolution outcomes.

3

Enhanced Efficiency

Efficiency gets a major boost when repetitive tasks—like document retrieval, sending acknowledgments, and managing escalations—are automated. This frees up analysts to concentrate on more strategic and high-priority cases instead of wasting time on routine admin work.

4

Cost Savings

Using chargeback management software directly contributes to cost savings by reducing the need for manual labor and improving resource allocation. By handling high volumes with fewer human touchpoints, organizations can scale operations without increasing headcount.

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HighRadius is the ONLY Vendor named a Leader in all 3 major analyst reports for Accounts Receivable

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How Automated Dispute Management Software Works

  • Multi-Channel Capture: Disputes are automatically ingested from emails, payment portals, and ERP systems to reduce delays.
  • Zero Manual Entry: Removes time-consuming data entry, letting your team focus on resolution instead of admin work.
  • Real-Time Sync: Disputes appear across your systems instantly, ensuring everyone stays on the same page.
  • Duplicate Detection: Identifies and prevents duplicate dispute entries to maintain clean, accurate records.
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  • AI-Based Classification: Categorizes disputes by type (pricing, delivery, deductions, etc.) with minimal errors.
  • Chargeback Reason Code Identification: Automatically assigns the correct chargeback reason codes based on transaction and dispute data to streamline dispute handling and improve response accuracy.
  • Risk-Based Prioritization: Flags high-risk or high-value disputes for immediate attention based on business impact.
  • Automated Tagging & Alerts: Adds relevant tags and sends alerts to specialists based on dispute type for faster resolution.
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  • Load-Aware Distribution: Automatically routes disputes to team members based on availability and priority.
  • Custom Workflow Rules: Align routing logic with your credit policies and internal escalation paths.
  • Clear Accountability: Assigns ownership immediately, minimizing delays due to handoff errors.
  • Cross-Team Collaboration: Enables easy reassignment and communication between departments for complex disputes.
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  • Auto-Fetch Critical Docs: Invoices, PODs, and contracts are retrieved from ERP or cloud storage without manual effort.
  • No Follow-Up Emails: Eliminates back-and-forth with internal teams for document access.
  • Speeds Up Validation: Prepares agents with all the context they need for faster resolution.
  • Secure Document Storage: Ensures all evidence is stored securely and accessible for audits and compliance.
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  • Automated Follow-Ups: Triggers timely nudges and escalations based on aging or inactivity.
  • Live Dashboards: Provide teams with a real-time view of dispute status, blockers, and resolution time.
  • Complete Audit Trails: Maintain compliance with full activity logs for each dispute case.
  • Performance Analytics: Tracks team KPIs and dispute resolution metrics to identify bottlenecks and improve processes.
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Integrate Effortlessly with Your Existing ERP Systems

HighRadius builds solid partnerships and offers robust integration capabilities by integrating with 110+ banks, 40 credit agencies, 50+ ERPs, and 15+ billing systems globally.

ERP Solutions

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Must-Have Resources For Automated Dispute Management

11 Global Payment Formats

Deductions Maturity Model Playbook

This essential guide breaks down six maturity stages and shows how to accelerate progress with automation-driven insights.

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Maximize Revenue: Step-By-Step Guide to Implementing an Automated Billing System

Resolve Deductions Twice as Fast—Here’s How

This must-read guide walks AR leaders through the key automation moves that cut resolution time and protect margins.

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Maximize Revenue: Step-By-Step Guide to Implementing an Automated Billing System

Choosing the Wrong AR Vendor Could Cost You Millions

That’s why GPOs at Keurig Dr Pepper and Air Products used this powerful 10-question evaluation framework to get it right—and now it’s yours.

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Automated credit scoring

What Is Automated Dispute Management Software?

Automated dispute management software streamlines the resolution of payment disputes by automating key tasks like claim categorization, team assignment, and progress tracking. This reduces manual work, accelerates resolutions, and ensures consistent cash flow and customer satisfaction.

Think of it as a B2B logistics hub—just as automated warehouses route shipments efficiently, the software directs disputes through the resolution pipeline, ensuring timely outcomes with minimal delays, and helping businesses stay on track.

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See How Customers Are Benefiting From Our Dispute Management Software

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20% Bad Debt reduction
By automating paper-based collections.
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1000+ Work Hours Recovered
Every month with advanced dunning.
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5.5 Days Reduction in DSO
With AI-based worklist prioritization.
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Why Do Businesses Need Automated Dispute Resolution?

Businesses need automated dispute resolution to streamline and accelerate the process of handling customer disputes, which are often time-consuming and prone to errors when managed manually. Disputes can disrupt cash flow, strain customer relationships, and burden teams with repetitive tasks like document retrieval, claim validation, and follow-ups. Automation eliminates these inefficiencies by using AI-driven workflows to categorize disputes, route them to the right teams, and trigger timely resolutions. This ensures disputes are handled promptly and accurately, improving overall operational efficiency.

Additionally, automated dispute resolution enhances customer satisfaction by offering quicker and more transparent resolutions. Customers value prompt responses, and automation allows businesses to maintain real-time communication and provide updates on dispute status. The technology also offers valuable insights into recurring dispute patterns, enabling companies to address root causes and reduce future occurrences. 

By automating routine tasks and reducing resolution times, businesses not only improve internal productivity but also strengthen their customer relationships, resulting in long-term loyalty and revenue growth.

How Switching to Automated Credit Scoring Software Help Your Credit Teams

With HighRadius Dispute Management Software, You Can Achieve

30% Improvement in Net Recovery
40% Increase in Productivity
90% Claim Backup Aggregation

Key Challenges of Manual Dispute Management

Manual dispute management often hampers business efficiency due to its time-intensive and error-prone nature. It not only affects resolution timelines but also strains customer relationships and reduces team productivity. Let’s explore the key challenges associated with managing disputes manually.

1. Time-Consuming Processes

Manually logging, categorizing, and resolving disputes takes significant time, delaying resolutions and affecting cash flow.

2. High Risk of Errors

Manual data entry and document retrieval are prone to mistakes, leading to incorrect resolutions and potential customer dissatisfaction.

3. Lack of Visibility

Without centralized tracking, it’s challenging to monitor dispute statuses, resulting in poor accountability and delayed follow-ups.

4. Inefficient Resource Utilization

Teams spend excessive time on repetitive tasks, reducing their capacity to focus on high-value activities.

5. Customer Dissatisfaction

Slow responses and inconsistent resolutions can strain customer relationships and damage trust.

From Automated to Autonomous: How Agentic AI Is Transforming Dispute Management

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Smarter Dispute Decisions Backed by Context

Agentic AI moves beyond rule-based workflows by analyzing historical claims, customer payment behavior, and risk indicators to make smarter decisions. It can auto-validate disputes, identify recurring patterns, and recommend next steps—all in real time.

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Accelerated Resolution from Trigger to Action

Agentic AI reduces manual dependencies by initiating routine tasks like flagging short payments, retrieving claim documents, or assigning disputes based on priority and customer profile. While critical approvals may still require human oversight, the system helps cut down resolution time by automating early-stage actions.

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Connected Dispute Handling Across Teams

Agentic AI ensures seamless collaboration. If a deduction becomes a dispute, the system instantly alerts collections and credit teams with full context—keeping all stakeholders aligned and speeding up dispute closure.

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Manage More Disputes Without Adding Cost

Unlike static automation, agentic systems self-learn and reprioritize as dispute volumes spike. This means your dispute resolution stays fast and efficient—even during peak periods—without needing extra headcount.

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Key Factors to Consider When Choosing a Dispute & Chargeback Management Software

Choosing the right dispute management and chargeback management software is crucial for streamlining operations and improving efficiency. A well-suited solution not only automates workflows but also enhances accuracy, scalability, and customer satisfaction. Here are the key factors to consider to ensure you select the best chargeback management software that aligns with your business needs.

Integration Capabilities

Ensure the software integrates seamlessly with your existing ERP, CRM, and financial systems.

Automation Features

Look for capabilities like automatic dispute routing, document retrieval, and workflow automation to save time.

Customization

Check if the solution allows you to customize workflows, rules, and reports to align with your processes.

Scalability

Opt for a solution that can handle increasing dispute volumes as your business grows.

AI and Analytics

Advanced AI features for dispute classification and actionable insights through analytics are essential for efficiency.

Ease of Use

A user-friendly interface and intuitive design can reduce training time and encourage adoption.

Security and Compliance

Ensure the software meets industry security standards and compliance requirements for data handling.

Real-Time Visibility

Look for dashboards and tracking features to monitor dispute status and performance metrics.

Customer Support

Reliable customer service and ongoing support are crucial for smooth operations.

Cost

Evaluate the pricing model (subscription, one-time, or usage-based) and the ROI the software can deliver.

Must-Have Features in Chargeback Management Software

Effective chargeback management software goes beyond basic tracking—it actively helps reduce losses and improve recovery by automating and optimizing key processes. Focus on these critical features:

Data Collection
Automated Evidence Collection & Submission

The software should automatically pull relevant transaction details, receipts, and customer communications, then compile and submit them quickly. This automation reduces manual errors and accelerates the representment process, boosting recovery rates.

Automated Credit Scoring
Chargeback Reason Code Analysis

Look for tools that categorize and analyze chargebacks by specific reason codes. Understanding the root causes enables you to tailor dispute responses effectively and implement targeted prevention strategies to minimize recurring chargebacks.

Risk Segmentation
Seamless Payment Processor Integration

The best software connects directly with your payment gateways and processors, ensuring automatic synchronization of transaction data. This eliminates manual data handling, reduces errors, and provides a unified view for faster dispute resolution.

Automated Decisioning
Customizable Workflows & Rules

Opt for chargeback software that lets you configure workflows based on your unique business policies. Automating repetitive tasks like dispute classification and evidence submission frees up your team to focus on complex cases and strategic improvements.

Continuous Monitoring
AI-Powered Risk Scoring

Advanced AI features prioritize disputes by analyzing historical outcomes and risk factors, directing your resources to chargebacks with the highest likelihood of successful recovery. This smart allocation improves efficiency and overall ROI.

Value Creation

From Roadmap to ROI: How Finance Teams Unlocked Millions in Just 6 Months

Reduce revenue leakage, speed up dispute resolution, and uncover hidden working capital tied up in claims. With dispute management powered by agentic AI, finance teams didn’t just resolve faster—they protected the bottom line.

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FAQs: Automated Dispute Resolution Software

How does dispute automation work?

Dispute automation uses AI and workflows to simplify resolution. It captures dispute data, assigns cases, tracks progress, and identifies recurring issues. By automating document collection and reminders, it reduces manual effort, speeds up processing, and ensures accuracy, improving overall efficiency and customer satisfaction.

Why should businesses implement B2B dispute management software?

Implementing B2B dispute management software improves efficiency, accelerates resolutions, and minimizes cash flow impacts. It streamlines collaboration, ensures consistent communication, and provides insights into dispute trends for better handling and reduced errors.

What is dispute resolution software?

Dispute resolution software automates the management of customer disputes. It categorizes issues, assigns them to the right teams, and tracks resolutions, ensuring faster processing and improved accuracy. This reduces revenue loss and enhances customer satisfaction.

How to automate the dispute resolution process?

Automate dispute resolution by integrating software that identifies, categorizes and assigns disputes to teams. It tracks progress, sends reminders, and automates reporting, minimizing manual effort and ensuring timely resolutions.

What is chargeback management software?

Chargeback management software is a specialized tool designed to help businesses efficiently handle and resolve chargeback disputes. It automates tasks like dispute tracking, document retrieval, and response submission to card issuers. With real-time analytics, the software reduces resolution times, minimizes revenue loss, and improves compliance.

How does Disputes and Chargeback Management improve invoice-to-cash processes?

Disputes and Chargeback Management improves invoice-to-cash processes by resolving payment issues faster, reducing revenue leakage, and improving cash predictability. It automates dispute tracking, short pay resolution, and root cause analysis to keep cash flow steady and reduce DSO.

Accounts Receivable Solutions

Accounts Receivable | Automated Debt Collection | Cash Application Management | EIPP | Credit Risk Management | Automated Credit Scoring | Deduction Management | Electronic Invoicing | Order to Cash Solutions

Accounts Payable Solutions

AP Automation | Invoice Processing | Invoice Scanning & Capture | Invoice Coding | Invoice Approval | Invoice Matching | Invoice Management | Supplier Management | Supplier Onboarding | Dynamic Discounting

Financial Reconciliation & Close Solutions

Account Reconciliation | Financial Close | Bank Reconciliation | Balance Sheet Reconciliation | Payment Reconciliation | Transaction Matching | SOX Software | General Ledger Reconciliation | Journal Entry | Variance Analysis| Financial Consolidation | Financial Reporting

Treasury & Cash Management Solutions

Treasury Management | Cash Flow Forecasting | Cash Management | Cash Flow Management | Revenue Recognition | Liquidity Management

Resources

Days Sales Outstanding | Collection Dispute Letter | Accounts Receivable Days Formula | Credit Dispute Letter | Accounts Receivable Days Outstanding | Accounts Receivable Collections | Accounts Receivable Report | Accounts Receivable Aging Report | Accounts Receivable Process | Credit Scoring Model | Dispute Management | Debt Collection Call Script | Credit Risk Management Techniques | Accounts Receivable Department | 609 Credit Dispute Letter | Order to Cash Automation | Collections Performance Metrics | How to Determine Credit Worthiness | B2B Credit Application | Credit & Collection Technology

Ebooks, Templates, Whitepapers & Case Studies

Accounts Receivable Dashboard | Credit and Collection Goals | DSO Calculation Template | Accounts Receivable Aging Report Template | Business Credit Scoring Model | AR Aging Worklist Prioritization | Collection Email Templates | Strategies to Reduce DSO | Collection Maturity Model Template | Credit & Collection Email Templates | Credit Policy Sample | Credit Application Checklist Spreadsheet Template | Collection Email Automation with Excel