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This presentation discusses how people, process, and technology form the three pillars of digital transformation. Download it to learn how to leverage these three pillars to have a successful digital transformation of the order to cash process.

On Demand Webinar

3 Strategic Levers Of O2C Digitization: People, Process & Technology

Session Summary

This presentation discusses how people, process, and technology form the three pillars of digital transformation. Download it to learn how to leverage these three pillars to have a successful digital transformation of the order to cash process.

webinar

Key Takeaways

Digital transformation is much more than digitizing your O2C function
Highlights
  • Digitization focuses on metrics improvement, cost reduction, and data security
  • Digital transformation focuses on improving the overall customer experience and leveraging
    humans + machines collaboration
People: The steps to manage internal teams and their changing expectations
Highlights
  • There are five key aspects to consider while managing employee expectations – the right talent, the right boss, managing diversity, managing change, and performance evaluation
  • The right talent coupled with proper change management and performance evaluation is necessary
Process: The steps to reform existing processes to match global standards
Highlights
  • Aligning with the organization’s vision and convincing stakeholders sets the stage for process reformation
  • Phased execution will allow for more control
  • As you automate, the O2C team can move to a more strategic role
Technology: The steps to leverage technology to provide a better working experience
Highlights
  • Having a single source of truth enables better
    inter-team collaboration
  • Self-serving customer portals improve overall customer experience
  • An AI-powered platform provides recommendations during complex
    decision-making scenarios

Anna Nowak

GBS Director, O2C
Adidas

Forbes Insight: Up to 84% Digital Transformation project fail to deliver their expected benefits equating to colossal missing ROI.

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