15 Hackett Recommended Metrics to Evaluate Your Team and Process

This e-book outlines the 15 metrics recommended by Hackett group to benchmark against World-Class organizations.


Chapter 01

Executive Summary

Chapter 02

Order-to-Cash Process Metrics

Chapter 03


Chapter 04

About HighRadius
Chapter 01

Executive Summary

Hackett Value Grid: World Class Finance Performance on an Empirical Level

Comparing your organization to peer group and world-class organizations

Graph of effectiveness VS efficiency
The Hackett Value Grid shows how your baseline performance compares to your peer group and to world-class performers. World-class performance is defined to be the top quartile performance in operational efficiency and effectiveness process metrics.

What is World-Class?

What does it look like, how is it different?

World-Class organizations are more efficient, by having:

  • Lower total costs
  • Faster cycle time
  • Higher Productivity

World-Class organizations are more effective, by having:

  • Accurate decision making
  • Better alignment to business
  • Optimized working capital

Monitoring performance helps the organization identify process issues before they become a major problem that affects business outcomes.
Hackett group has identified top 15 metrics and benchmarked against the World-Class companies based on efficiency and effectiveness of the processes. In this e-book, we delve deeper into how best-in-class organizations compare with the rest in the order-to-cash (O2C) cycle.