15 Hackett Recommended Metrics to Evaluate Your Team and Process

This e-book outlines the 15 metrics recommended by Hackett group to benchmark against World-Class organizations.


Chapter 01

Executive Summary

Chapter 02

Order-to-Cash Process Metrics

Chapter 03


Chapter 04

About HighRadius
Chapter 01

Executive Summary

Hackett Value Grid: World Class Finance Performance on an Empirical Level

Comparing your organization to peer group and world-class organizations

Graph of effectiveness VS efficiency
The Hackett Value Grid shows how your baseline performance compares to your peer group and to world-class performers. World-class performance is defined to be the top quartile performance in operational efficiency and effectiveness process metrics.

What is World-Class?

What does it look like, how is it different?

World-Class organizations are more efficient, by having:

  • Lower total costs
  • Faster cycle time
  • Higher Productivity

World-Class organizations are more effective, by having:

  • Accurate decision making
  • Better alignment to business
  • Optimized working capital

Monitoring performance helps the organization identify process issues before they become a major problem that affects business outcomes.
Hackett group has identified top 15 metrics and benchmarked against the World-Class companies based on efficiency and effectiveness of the processes. In this e-book, we delve deeper into how best-in-class organizations compare with the rest in the order-to-cash (O2C) cycle.




The Role of Artificial Intelligence in Cash…


What has really changed in cash forecasting the past ten years, not much.…

60 min


Improving Cash Forecasting, Receivables Aging and Reporting…


Process performance, reporting and scalability are the 3 drivers of excellence for finance…

32 min


Building An Intelligent Credit Management System


Cash is King and organizations need it to boost their working capital and…

4 mins