This e-book outlines the 15 metrics recommended by Hackett group to benchmark against World-Class organizations.
The Hackett Value Grid shows how your baseline performance compares to your peer group and to world-class performers. World-class performance is defined to be the top quartile performance in operational efficiency and effectiveness process metrics.
World-Class organizations are more efficient, by having:
World-Class organizations are more effective, by having:
Monitoring performance helps the organization identify process issues before they become a major problem that affects business outcomes.
Hackett group has identified top 15 metrics and benchmarked against the World-Class companies based on efficiency and effectiveness of the processes. In this e-book, we delve deeper into how best-in-class organizations compare with the rest in the order-to-cash (O2C) cycle.