This e-book provides templates for 21 most effective credit and collection letters that will help you communicate better with your customer. The e-book is a culmination of our work with credit and collection experts over more than 700 credit and A/R transformation projects across the world.
The primary responsibility of any credit / collection’s representative is to stay in touch with customers and make sure buyers would pay ‘in full and on time’, every time. A regular day for any credit and collections analyst is quite tiresome from keeping a close tab on the health of the receivables to performing monotonous but important tasks such as sending out hundreds of emails.
Credit and Collection analysts typically spend about 30% of their time catering to ad-hoc requests such as unblocking orders, sending out additional invoice copies, account statements and other order related documentation. Managing these duties through formal correspondence is important but very tiresome as the analysts have to find relevant information, check contact details, compose emails and finally, send them. Scaling this process is especially difficult as credit and collections analysts are assigned hundreds of accounts with constantly increasing volume of open A/R.
This e-book will help credit and collections professionals improve productivity of the email correspondence process through best-performing email templates that we compiled from more than 700 collections and credit transformation projects across the world.
Don’t have the time to go through the e-book? Download these ready to use templates in a zip folder