Best Practices for Building a
Top-Performing Order to Cash Process

How does this ebook help me?
What are the critical areas for the Order to Cash process owners to help them move from pandemic crisis management to building cash excellence? This e-book outlines the steps to achieve process and cash excellence through technology innovation and talent management; based on a Hackett study. It also helps you understand the changing role of a CFO and why cash management is crucial now more than ever.

Key Takeaways

CFO & Cash - the two ‘C’s that gained prominence during the pandemic
The changing role of CFO and why cash excellence became a priority
Resilient and Robust Order to Cash process is crucial to achieving cash excellence
Best practices for building Order to Cash process excellence through technology and talent

Table of Contents

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The CFO Dependency - From Crisis management to Cash Excellence
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The Post Pandemic Priority Building Order To Cash Process Excellence Through Technology And Talent
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Best practices for Building a Top-Performing Order to Cash Process
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Chapter 01


The COVID-19 crisis brought many challenges and changes that added to the existing pressures of the order to cash process. Reduced demand, collapsing supply chain, delayed payments, and tighter budgets had a grave impact on businesses. As a result of a highly volatile economic and operating environment, organizations started relying more on finance to provide guidance and make strategic decisions to adjust with the new normal and emerge resilient for future

The Finance heads and order to cash leaders became responsible for putting their best efforts and ensuring:

  • High-performance and productivity for teams working remotely
  • Risk mitigation by realigning and relooking their credit policies
  • Creating a collection and dunning strategy for low impact on receivables recovery due to delayed payments and increasing credit
  • Digitally enabling buyers to exchange invoices, make payments and share remittance information in the ‘new normal’

Amidst these disruptions, the two ‘C’s that stood out and gained prominence for many organizations was, CFO & Cash.

Gain additional insights from Hackett about Building a Top-Performing Order to Cash Process

Download the Hackett Study


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HighRadius Integrated Receivables Software Platform is the world's only end-to-end accounts receivable software platform to lower DSO and bad-debt, automate cash posting, speed-up collections, and dispute resolution, and improve team productivity. It leverages RivanaTM Artificial Intelligence for Accounts Receivable to convert receivables faster and more effectively by using machine learning for accurate decision making across both credit and receivable processes and also enables suppliers to digitally connect with buyers via the radiusOneTM network, closing the loop from the supplier accounts receivable process to the buyer accounts payable process. Integrated Receivables have been divided into 6 distinct applications: Credit Software, EIPP Software, Cash Application Software, Deductions Software, Collections Software, and ERP Payment Gateway - covering the entire gamut of credit-to-cash.