For decades, organizations have been setting up O2C processes to optimize cost-to-serve, deliver exceptional customer experience and secure working capital. More often than not, these organizations discover over a period of time that their process requires more planning and strategy than originally expected in order to successfully deliver the values that it was designed for.
Uber, a master of the B2C sector has succeeded in setting up the OTC from scratch. In this session, Linda Lei, GPO of Customer Payments and Deductions and Homer Smith GPO of Credit and Collections at Uber share their experience and highlight the best practices for setting up an OTC process globally. They further discuss the day-to-day challenges faced while setting up the shared services centers and evaluating various technology vendors, and their strategy to counter said challenges.
HighRadius’ Award-winning AI-enabled solutions power 200+ Fortune 1000 companies to optimize their Order-to-Cash and Treasury Process. HighRadius’ Autonomous Systems, comprising of Integrated ReceivablesTM , Cash Forecasting Cloud, RivanaTM and FreedaTM , use AI-powered technology and digital assistants to improve Receivables and Treasury processes beyond best-in-class industry benchmarks.
HighRadius Integrated Receivables Software Platform is the world’s only end-to-end accounts receivable software platform to lower DSO and bad-debt, automate cash posting, speed-up collections, and dispute resolution, and improve team productivity. It leverages RivanaTM Artificial Intelligence for Accounts Receivable to convert receivables faster and more effectively by using machine learning for accurate decision making across both credit and receivable processes and also enables suppliers to digitally connect with buyers via the radiusOneTM network, closing the loop from the supplier accounts receivable process to the buyer accounts payable process. Integrated Receivables have been divided into 6 distinct applications: Credit Software, EIPP Software, Cash Application Software, Deductions Software, Collections Software, and ERP Payment Gateway – covering the entire gamut of credit-to-cash.