People And Process Management Knowledge Center

Radiance

Working with Millennials

With the changing workforce, businesses today must adapt their culture, management style, and overall leadership to meet millennial employee and customer needs.
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Women in Leadership

[00:09] Host: So to start off. Welcome ladies! We are so happy to have you here today and to be hosting this session. So you…
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Choosing the Right Vendor

Tisha Clausell: Once again, I’m Tisha Clausell, and today we’re going to talk about how you should choose the right vendor. Some of the agenda…
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C-Suite Alignment for O2C Tech

[0:10] Host: Okay so, first of all, thank you for joining us, Frederic. Thank you all for joining us here today at this panel session…
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Leadership Lessons from Candy Crush

Julie Weaver: Okay! So, today we’re going to talk about what Candy Crush is, we’re going to talk about some leadership lessons that I’ve learned…
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Expectations and Conflict Management For A/R Managers

Staying involved in the channels of communication across the organizational hierarchy Internal and External Conflicts in order-to-cash, and how to tackle them
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The Subtle Art of Inter-Teams Collaboration in A/R

Understanding the various personas who interact with a credit manager Culture or technology? The answer to resolving lack of inter-team collaboration
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Accountant to Customer Service Representative: 5 Things You Are Doing Wrong

Establish proper workflows between credit and collections to improve customer service Implement a customer-first training plan to offer standardized customer experience and reduce churn
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6 Essential Elements of a Credit and Collections Policy Framework

Designing your credit policy and collections strategies, by keeping them aligned. Tackling customers who are delinquent or are taking undue advantage of their position.
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5 Things Every B2B Customer-Facing Team Leader Needs To Know

Hiring and nurturing the right talent for customer-facing A/R job roles. Executive’s guide to making their teams deliver despite challenging consumer demands.
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The Past, Present and The Future Of Trade Deductions Automation: Lessons For A/R Industry Leaders

Understanding the current automation features available for trade promotion settlement. The Vision for what trade promotion management could be transformed into by 2020
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Leveraging Technology to Drive Career Success in Treasury

Treasury professionals are being charged with delivering value beyond finance. Spending time on non-value add activities
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How To Be A Good Boss: Tips To Groom Your Organization’s Next-Gen Leaders

Grooming the next generation leaders: A proactive leader’s guide. The architecture of a perfect boss: A scorecard to your leadership skills.
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