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GBS Knowledge Center

Webinars

AI & the Finance Professional:

In this session, learn about how to get started with AI to create business impact. Join Anupam Kunwar, AVP, Data and Analytics, HighRadius as he…
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Agenda 2021: Enabling Customer-First Order-to-Cash Teams With Digital Transformation

Sajeesh Kumar, Global Head for Invoice to Cash, Genpact
Natalie Fedie, Vice President of Customer Value, HighRadius
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Order-to-Cash 2030 Vision for Global Leaders

Cyra Garg,Manager,Solution Engineering, HighRadius
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ABInBev Story of Achieving Order-To-Cash Excellence With AI-Powered Automation

This webinar offers an inside view of how ABInBev achieved order to cash excellence through automation. Get insights from Cyra Garg, Manager Solution Engineering, HighRadius…
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Warner Bros. Strategy for Working Capital Optimization in a Recessionary Economy

In this webinar, Jacob Matthews, VP of Enterprise Financial Services, Warner Bros. talks about how finance leaders can identify and address the internal team challenges,…
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Digital Transformation Strategies for Order-To-Cash In A Turbulent Economy

Learn how leveraging technology will help you to take better control of your Order-To-Cash processes in the present day scenario.
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4 Steps to 90%+ Customer ePayment Adoption and Touchless Processing with Artificial Intelligence

Mark Brousseau; President, Brousseau & Associates Siddharth Subramani; Digital Transformation Consultant, HighRadius
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The Credit, Collections & Sales Bermuda Triangle: How AI is Driving Topline Growth with Real-Time Visibility

Jaicky Tammam, Senior Director of Credit, Brother International Corporation
Judy Bicking, APM, Senior Trainer, IOFM
Elaine Nowak,Director of Product Marketing and Management, HighRadius Corporation
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Why Your Shared Services RPA Strategy Needs Artificial Intelligence

Rakesh Sangani, CEO, Proservartner
Gwyn Roberts, Vice President EMEA, HighRadius
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GE’s Digital Transformation Guide for Shared Services

Vivek Thakral, Director - Artificial Intelligence, GE, HighRadius
Sarah Fane, Head of Research, sharedserviceslink, HighRadius
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eBooks

SSON Report: Automating Accounts Receivable

Learn about the consequences of a poorly managed A/R and the importance of A/R automation from this SSON Report.
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Three Myths About Customer-to-Cash in GBS Organizations – Hackett Report

Learn about how digitization encouraged remote working in GBS, improved overall customer experience and reduced operational costs
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Building an Ideal Tech Stack for Real-Time Visibility into Customer Performance

Insights from Uber, The Hackett Group and more on building the ideal tech stack for real-time visibility into customer performance.
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Harmonizing Global O2C Processes for GBS: Moving Beyond Legacy ERP Applications to an AI-based Strategy

This ebook highlights the need for harmonization across A/R teams by going beyond cost optimization.
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Five Steps For Driving Successful Digital Transformation in A/R Shared Services

Discover how to drive successful digital transformation in A/R Shared Services with these 5 steps.
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5 Skills Every O2C GPO Needs in the Age of AI: Secret to Adidas, Cargill, Huntsman, McCormick, and Danone’s A/R Success

Understand the 5 key skills every Order to Cash GPOs must have to make their A/R process world-class.
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Four World-Class GPOs on Building an Agile A/R: Cargill, Air Products, Keurig Dr Pepper, and Danone

O2C GPOs from Cargill, Air Products, Keurig Dr Pepper, and Danone share their insights on how to build an Agile A/R.
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The Hackett Group: 15 Recommended Metrics to Evaluate Order To Cash Processes

15 Hackett recommended metrics to evaluate your global order to cash and benchmark against world-class A/R teams.
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23 Key Order To Cash Metrics Every GPO Must Track To Improve Working Capital

Learn about the 23 key KPIs for tracking global O2C performance to become a strategic shared service leader.
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Blogs

Guide to Become a dotONE company | Insights from HighRadius & Gartner

Understand how to use the Gartner Decision Making Framework to take technology investment related decisions and accelerate digital transformation
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Pharma O2C in the ‘Ever-evolving’ Normal – What Experts Prescribe for Shared Services

Learn how Pharma A/R evolved during the 'new-normal' and GBS leaders embraced the change to improve A/R operations
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The Future of Invoice-to-Cash Process

Genpact and HighRadius - Learn the role of autonomous receivables in the future of invoice to cash process, and the automation framework that enables it.
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Top 10 Challenges for Order to Cash Global Process Owners in 2022

Know what are the top 10 challenges GPOs must overcome to achieve a seamless process in 2022
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Why Has There Never Been a Better Time to be a GBS Leader?

Learn the four stages of shared services evolution and how to leverage digitization and AI powered technology in GBS organization to become a hub of…
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Emerging Global Trends in Talent Management and the Future of Work for GBS

Introduction O2C leaders are focusing on talent management more than ever before and trying to understand the Future of Work and adapt to it in…
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A GPO’s Guide To Customer-Centric Order To Cash

Read this GPO's ultimate guide and learn how to develop a customer-centric Order-To-Cash process.
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Best Practices to Future Proof Your Accounts Receivable Shared Services: Insights from Gartner and HighRadius

While shared service centers have traditionally been focused on cost reduction, order-to-cash GPOs have been looking out for ways in which they could transform their…
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How is AI Future-Proofing Order to Cash for Global Business Services

Learn how combining technologies like RPA & AI in the right ratio can help GBS leaders digitally transform their order to cash function.
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Optimizing A/R performance: Both Sides of the Coin

Learn how to optimize the Manual A/R reporting cycle with the right technology and out-of-box Reporting Dashboard.
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Radiance

Putting People First Post Implementation

Join experts from Danone to know the 8 step process for effectively implementing change and the importance of holistic people first change management
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Benchmarking, ROI Analysis & Business Case Presentment for OTC Transformation

Join Anthony Satriano, Global Finance Director, Finance operations, Honeywell and know his approach to transform global Order-to-Cash by three step process
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AI in the Enterprise: Fact vs Fiction

Join Experts from P&G, NRG, and GE and get insights on the latest developments in enterprise technology to ensure that you are prepared for the…
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Six Sigma Design & Continuous Process Improvement

Join experts from Church & Dwight and Adidas to learn about the six sigma methodology and how to incorporate their principles for continuous improvement
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User-Friendly Digital Experiences for B2B Customers

Join experts from Adidas and EmployBridge to Explore the scopes, hurdles, and benefits of improving customer experience.
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Process Benchmarking & Assessment for Order-to-Cash

Learn from the GBS leaders at WESCO on O2C Process Benchmarking & assessment to ensure a smoother, successful A/R transition.
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Shared Services in a Multi-ERP Landscape

Join Paul Watters, Finance Leader at MercuryMarine to learn how they reduced 67% onboarding time for customers and improved the overall credit process with AI.
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GPO or A Travelling Salesman

A knowledge exchange hosted by the expert, Gunther Smets from Cargill, for order to cash GPOs.
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O2C Digital Transformation Guide: Benchmarking, Vendor Evaluation and Process Assessment Best Practices

Join experts from Honeywell, Ivanti, ADP & EmployBridge to learn best practices for O2C digital transformation, A/R processes benchmarking & vendor evaluation.
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Business Process Standardization: Let’s Stop Reinventing the Wheel Everytime

Listen & learn how Danone approached business process standardization by overcoming multiple challenges.
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Order-To-Cash 2020: Focus Areas For Improvement, Metrics and Best Practices For Transformation

Know the key areas to focus for O2C Digitalization from Saurabh Chopra, Director, Business process management, C2C at Honeywell.
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Working With Your Vendor For Successful Automation: Tips and Strategies From a Consultant

Join Roger Anderson, Principal Consultant, Optimize Consulting, to learn tips on working with a technology vendor for successful A/R automation.
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Opportunities and Boundaries of AI in the Digital Transformation Age of Finance

Join leading industry experts from Gartner, Forrester, IDC, Hackett & Transformant to understand the potential & limitations of AI in Finance transformation.
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3 Strategic Levers Of O2C Digitization: People, Process & Technology

Anna Nowak from ADIDAS shares her experience on creating the 5-step action plan for leveraging O2C digital transformation.
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GE’s Vision For Evolution Of Analytics In Order-To-Cash

Get expert information from Sahil Vijay, senior A/R leader at GE on order to cash process automation and how analytics helps O2C departments become world-class.
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Humans + Machines: Changing Workforce and Job Responsibilities with AI

A panel discussion by industry leaders from Shurtape, PepsiCo, & GlobalTranz about O2C workforce transformation & expectations from AI.
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