A Gartner Magic Quadrant Invoice-to-Cash Leader
Highest in Execution | Furthest in Vision
A Gartner Magic Quadrant Invoice-to-Cash Leader
Highest in Execution | Furthest in Vision
Collections don’t stall because invoices go unpaid. They stall because collectors spend their day chasing 13 AP portals, not cash.
14% of invoices are disputed on AP portals, but collectors often discover them too late, after resolution windows close.
Most worklists sort by aging or dollar amount; missing accounts are likely to default. AI predicts delinquency 30 days ahead.
Collectors spend hours reading emails, notes, & call logs before each call. AI Agent summarizes context instantly & recommends actions.
Collectors spend 83% of their outreach time on admin work, not customer calls. Most past-due accounts go untouched each week.
Drafting and reviewing past-due reminders consumes 21% of a collector’s time, before a single customer even pays.
The challenge is the "manual login loop". HighRadius Agentic AI automates the logging into complex AP portals (e.g., Ariba, Coupa) to upload invoices and retrieve payment statuses
Large customers require compliance with their specific procurement systems. HighRadius agents act as digital bridge-builders, ensuring data is mapped correctly to the customer's portal requirements
By offloading portal data entry to agents, collectors are freed to focus on high-value relationship building and complex negotiation
Large account agents monitor payment statuses 24/7 to identify and flag disputes early, preventing them from becoming "stale"
Agents provide constant oversight of the payment lifecycle within third-party portals, alerting teams only when human intervention is needed
The challenge is "coverage". HighRadius uses GenAI agents to execute thousands of automated, personalized touches per day, achieving a scale impossible for human teams
Success depends on ease of use. HighRadius agents embed Smart Payment Links directly into outreach, allowing SMBs to pay instantly without logging into a system
The focus is on "Smart Dunning". Agents analyze the Optimal Time of Day to send communications, ensuring the highest probability of engagement and payment
GenAI agents craft personalized, empathetic emails that don't feel like "bots", maintaining the brand’s tone while operating at massive scale
The system uses predictive data to determine which SMBs need a nudge, automating the outreach before the account even becomes delinquent
HighRadius AI agents eliminate manual collections work, automating portal uploads, predicting payment risk, and prioritizing high-impact accounts, giving teams faster cash recovery, lower DSO, and real-time visibility into every overdue account.
Reduce DSO by 10%
Eliminate the manual bottlenecks slowing cash recovery by automating portal uploads, predicting payment risk, and prioritizing high-impact accounts. AI agents direct collector effort where it drives the greatest DSO impact, accelerating cash conversion and improving working capital performance.
DXP Achieved a 20-Day Reduction in DSO
Reduce Past Dues by 20%
Prevent invoices from rolling into higher aging buckets by detecting disputes early, forecasting 30-day delinquency risk, and triggering automated follow-ups before accounts slip. AI agents continuously monitor every account, ensuring no revenue is left unattended.
Supply Technologies Reduced Past Dues by 56%
Increase Collector Productivity by 30%
Remove repetitive manual tasks, portal logins, worklist sorting, and reminder drafting and replace them with AI-driven automation. Collectors spend more time in revenue-generating conversations and less time on administrative work.
Finning Increased Collector Productivity by 43%
HighRadius builds solid partnerships and offers robust integration capabilities to streamline your accounts receivable management.
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Strategies to slash past-dues and accelerate recovery, your CFO office can’t afford to ignore.
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AR collections software helps collections teams manage overdue receivables with accuracy and minimal manual effort. It centralizes account data and uses automation to send reminders, track balances, and prioritize tasks, eliminating reliance on spreadsheets and improving efficiency.
Many platforms also integrate with ERP and accounting systems, ensuring real-time visibility into customer payment behavior and account status. For organizations where collections often involve large invoices, extended credit terms, and multiple decision-makers, AR collection software brings consistency to the process. The result is not just faster payment recovery but also better compliance with credit policies and improved customer relationships through more structured interactions
Choosing the right collections automation software is essential for maintaining a steady cash flow and reducing overdue accounts. With a wide range of automated collections solutions available, it's crucial to focus on key factors such as automation, seamless integration with existing systems, and real-time analytics.
Look for features like automated dunning, payment reminders, and prioritization of accounts to streamline workflows and reduce manual effort.
Ensure seamless compatibility with your ERP, CRM, and accounting software to avoid data silos and enable real-time updates.
Opt for systems with predictive analytics, AI-based scoring, and actionable insights to improve decision-making and forecast cash flow accurately.
Choose a collection automation software that allows you to tailor workflows, reports, and notifications to align with your unique business needs.
Ensure the automated collection software is easy to use for collectors and other stakeholders, reducing training time and improving adoption rates.
Select a collection automation solution that can adapt to your business growth, accommodating higher volumes of accounts and transactions effortlessly.
Verify that the system adheres to regulatory requirements and provides audit trails to minimize legal risks.
Look for capabilities like multichannel communication (email, phone, SMS) to enhance customer engagement and satisfaction.
Evaluate the total cost of ownership and potential return on investment to ensure the solution aligns with your budget and financial goals.
Choose a collections automation platform with robust support services, training resources, and regular software updates to maximize the system’s value.
Agentic AI in collections goes beyond static dunning rules. It analyzes customer payment history, risk profiles, and behavioral cues to determine the right outreach strategy and timing for each account.
AI agents independently manage tasks like sending reminders, escalating delinquent accounts, or flagging high-risk customers. They execute these workflows in real time without manual intervention, accelerating collections cycles.
Collections agents powered by AI pass context automatically to credit, disputes, or sales teams. For example, if a customer disputes an invoice, the system alerts the deductions team instantly, preventing redundant follow-ups.
As payment volumes grow, agentic AI scales dynamically, reprioritizing accounts and reallocating tasks based on urgency. This ensures consistent collection efficiency without adding more collectors.
Implementing collections automation software requires a strategic approach to ensure seamless integration and optimal results. From evaluating business needs to customizing workflows and training teams, each step is vital to automating collections processes, reducing manual effort, and driving better financial outcomes for your business.
Evaluate your current collections process, identify bottlenecks, and define key objectives for automation, such as reducing past-due accounts or improving collector productivity.
Choose a collections management software that aligns with your business needs. Consider factors like integration, scalability, automation features, and vendor support during evaluation.
Consolidate and clean your existing collections data. Ensure customer records, invoices, and payment history are accurate and formatted for smooth migration into the new system.
Connect the collections automation software with your ERP, CRM, or accounting systems to enable real-time data flow and maintain consistency across all platforms.
Configure the system to match your business requirements, including prioritization rules, dunning strategies, and customer segmentation.
Provide comprehensive training to collectors and stakeholders to ensure they understand the system’s features and workflows, maximizing adoption and efficiency.
Run a pilot program or perform extensive testing to identify and resolve potential issues. Verify that the system is functioning as expected and meets your goals.
Launch the system and closely monitor its performance. Use analytics and reports to assess its impact on KPIs such as DSO and past-due accounts.
Gather feedback from users and review system performance regularly. Make adjustments to workflows, rules, or strategies as needed to enhance results over time.
Manual collections rely on spreadsheets, calls, and emails with limited tracking. Automated collections use AI and workflow tools to streamline processes. They offer real-time insights and automated reminders for better follow-ups. The result is faster payments and reduced manual workload.
You can automate AR collections by integrating your ERP with a collections automation platform. It centralizes customer data, tracks due dates, and triggers reminders automatically. AI-driven prioritization ensures collectors focus on high-risk accounts first. This reduces manual effort and speeds up payment collection.
Businesses often face delayed payments, high DSO, and inconsistent follow-ups. Lack of centralized data and poor visibility into customer accounts adds complexity. Manual workflows lead to errors and missed follow-ups. These challenges directly impact cash flow and working capital efficiency.
Key features include AI-driven worklists, automated reminders, and dispute tracking. Multi-channel communication tools allow seamless outreach across email, SMS, and portals. Real-time dashboards offer visibility into collections performance and payment risks. Integration with ERP ensures centralized and accurate data.
Our platform automates follow-ups, escalations, and payment tracking end-to-end. It handles large payment volumes without adding more headcount. AI-driven insights prioritize accounts and predict potential delays. This helps businesses improve efficiency and reduce bad debt risks.
AR Collections automation software fully automates invoice uploads, payment tracking, notifications, emails, and payment links. It also handles SMS, phone call scheduling, and letters based on customer preferences. Your team focuses on what requires judgment, resolving disputes, negotiating payment plans, and managing sensitive relationships. The system handles the rest.
Yes. AR collections tool provides API access to export all operational data, automation rates, payment trends, dispute metrics, and team performance. You can integrate this with Power BI, Tableau, or your data warehouse for unified reporting. This gives finance leaders complete visibility into collections performance alongside other business metrics.
Yes. An accounts receivable collections platform automates reminders, payment tracking, and status updates, significantly reducing manual work. The best collections solutions provide prioritized worklists and pre-drafted communications, so your team focuses on exceptions while automation handles routine tasks. This improves efficiency and reduces delinquency.
