AI-Powered Collection Automation Software

Achieve 20%+ Reduction in Past Dues via 15+ AI Agents.

  • Streamline Invoice Uploads to 600+ AP Portals with AI Agents
  • Achieve 4X More Weekly Past-Due Coverage
  • Boost Collector Productivity by 30%

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Get paid faster with 2X more collection calls

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CUSTOMER SUCCESS STORY

50% Write-Off Reduction and Streamlined Collections with AI

Know How
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CUSTOMER SUCCESS STORY

Achieved 80% Automation with 20% Past-Due Reduction

Know How

Key Features of AI-Powered Debt Collection Software

HighRadius debt collection software is a comprehensive solution designed to streamline the collections process and reduce past-due accounts. Powered by AI, the collection automation platform prioritizes accounts, automates task allocation, and efficiently manages calls and emails. By minimizing human errors and optimizing workflows, the payment collection solution enhances efficiency and significantly boosts team productivity.

Leading Finance Teams are Recovering Debts 2x Faster with Collections Software

You Can Too!

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Top Benefits of AI-Powered Debt Collection Software

1

Automate Emails

Simplify communication with customers by automating follow-ups, reminders, and dunning emails. Personalized email templates and AI-driven recommendations ensure timely and accurate messaging, improving response rates and speeding up payments.

2

Reduce Past Due

Not all customers are the same, and your collection strategies should reflect that. With the right integrated receivables solution, you can tailor your approach to different customer segments. From polite reminders to more urgent follow-ups, personalized communication ensures timely payments and helps minimize customer churn.

3

Increase Productivity

Streamline collectors' workflows with centralized dashboards, automated call logging, and intelligent task assignments. These features allow collectors to focus on value-added activities, doubling their efficiency.

4

Real-Time Insights

Gain actionable data on collection performance, account status, and cash flow trends. Interactive dashboards provide instant visibility into critical metrics, enabling informed decision-making and proactive collection strategies.

How Does Automated Payment Collection Software Work?

  • AI-Based Prioritization: Ranks customers using 20+ variables and payment history.
  • Smart Account Assignment: Automatically assigns accounts based on availability and expected impact.
  • Focused Collector Efforts: Directs focus toward accounts that are likely to pay or turn delinquent.
  • Centralized Communication Tools: Calls and emails from one place—no tool switching needed.
  • Smarter Outreach with AI: Auto-creates summaries and follow-ups based on customer interactions.
  • Unified Collector View: Access all emails, calls, and tasks in a single dashboard.
  • Trigger Automated Workflows: Launch tasks, dunning cycles, or escalations automatically.
  • Send Personalized Communications: Auto-send emails/SMS using templates tailored to account type and behavior.
  • Collector Time Optimization: Reduces manual work so collectors can focus on strategic efforts.
  • Faster Dispute Resolution: Resolve issues quickly with all documents in one place.
  • In-App Dispute Tracking: Monitor dispute progress in real time, with clear ownership.
  • Frictionless Payment Experience: Enable fast payments with links and self-service tools.
  • Assess Collector Productivity: Monitor performance and account resolutions by collector.
  • Integrated Escalation: Seamlessly send delinquent accounts to collections.
  • Optimize with Insights: Refine strategies using analytics and improve collection outcomes.

Integrate Effortlessly with Your Existing ERP Systems

HighRadius builds solid partnerships and offers robust integration capabilities by integrating with 110+ banks, 40 credit agencies, 50+ ERPs, and 15+ billing systems globally.

ERP Solutions

Must-Have Resources For Debt Collection Success

11 Global Payment Formats

Collections Maturity Model

Optimize collections through five success pillars, a maturity model roadmap, and proven results.

Download Ebook
Maximize Revenue: Step-By-Step Guide to Implementing an Automated Billing System

O2C Vendor Evaluation Template

Stop guessing, start evaluating—download 6 expert-built RFP templates + 129 must-ask vendor questions.

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Maximize Revenue: Step-By-Step Guide to Implementing an Automated Billing System

AR Aging Report Template

Struggling with overdue invoices? This aging dashboard makes prioritization effortless.

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What Is Debt Collection Automation Software?

Debt collection automation software leverages technology to optimize tasks like sending payment reminders, tracking overdue accounts, and prioritizing collection efforts. By automating these processes, businesses can reduce delays, ensure timely follow-ups, and enhance operational efficiency.

This collection software streamlines collections workflows, minimizes errors, and enables collectors to focus on high-value accounts while maintaining effective and professional communication with clients.

Automated credit scoring

Why Do Businesses Need a Debt Collection Management System?

Businesses need a debt collection management system to streamline and enhance the recovery of overdue payments efficiently. The software automates follow-ups, prioritizes accounts, and provides real-time tracking, improving cash flow and reducing overdue balances.

Automated debt collection software offers several key benefits, including streamlined processes that automate reminders and account tracking, making collections more efficient. It accelerates payment recovery, reduces manual errors, and enhances cash flow by minimizing delinquencies. Additionally, it supports better client relationships by ensuring professional and consistent communication throughout the collection process.

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How Switching to Automated Credit Scoring Software Help Your Credit Teams

Key Challenges of the Manual Debt Collection Process

Manual debt collection processes can be tedious, error-prone, and inefficient, leading to longer payment cycles and strained customer relationships. These challenges not only hinder cash flow but also make it difficult to scale operations as a business grows.

Time-Consuming Processes

Collectors spend significant time on repetitive tasks like sending reminders, logging communications, and updating spreadsheets, reducing the time available for strategic collection efforts.

Inefficient Prioritization

Without collections automation, identifying high-risk accounts or prioritizing tasks becomes difficult, leading to missed opportunities to recover overdue payments quickly.

High Error Rates

Manual data entry and tracking increase the likelihood of errors in account information, payment details, or follow-up actions, leading to inefficiencies and customer dissatisfaction.

Limited Visibility

Collectors lack real-time insights into overdue accounts, payment trends, or performance metrics, making it harder to optimize strategies or forecast cash flow accurately.

Customer Relationship Strain

Inconsistent or poorly timed follow-ups can irritate customers, risking damage to long-term relationships and goodwill.

Scalability Issues

As businesses grow, managing larger volumes of overdue accounts manually becomes unmanageable, leading to longer collection cycles and increased past-due amounts.

From Automated to Autonomous: Why Agentic AI in Collections Automation Is the Future

Agentic AI doesn’t just automate—it takes initiative, adapts in real time, and continuously improves collections performance.

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Beyond Rule-Based Workflows

Traditional automation handles repetitive tasks but can’t respond to real-time shifts in customer behavior—often missing critical context.

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Agentic AI Takes Initiative

Agentic AI prioritizes accounts, chooses outreach channels, and escalates cases based on live data—not static rules.

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Learns and Improves Automatically

The system evolves with every interaction—refining strategies across customer segments to increase collection success rates.

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Collectors Shift to Strategy Roles

With Agentic AI handling execution, collectors focus on exception management, approvals, and strategic account resolution.

With HighRadius Automated Debt Collection Software, You Can Achieve

20% Reduction in Past-Due Invoices
30% Increase in Team Productivity
10x More Automated Emails Sent

Struggling with overdue invoices?

Access 11 collection email templates designed to simplify follow-ups and recover dues faster.

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Steps to Implement Collection Software for Your Business

Implementing debt collection software can transform how your business manages overdue accounts, streamlining workflows and improving cash recovery rates. A smooth transition requires a strategic approach, from assessing your needs to training your team and optimizing the system. Here’s a step-by-step process for successfully implementing collections automation software, ensuring maximum efficiency and value for your business.

Assess Your Needs:

Identify your business challenges, such as high past-due accounts or low collector productivity. Determine the features you need, like AI prioritization, automation, or ERP integration.

Select the Right Collection Automation Software:

Choose a collections automation platform that fits your requirements. Consider factors like scalability, customization, integration capabilities, and user-friendliness.

Plan Implementation:

Create an implementation roadmap with clear timelines, milestones, and responsibilities. Ensure alignment with stakeholders like finance, IT, and collections teams.

Data Preparation and Migration:

Gather and clean your existing collection data. Work with your vendor to migrate customer records, outstanding invoices, and payment history into the new system.

Set Up Workflows:

Customize workflows for dunning emails, reminders, and account prioritization. Configure automation rules for seamless task management.

Integration with Existing Systems:

Connect the software with your ERP, CRM, or accounting tools to ensure smooth data exchange and real-time updates.

Train Your Team:

Provide comprehensive training for your collectors and relevant teams. Highlight features like automated reminders and real-time reporting.

Test the System:

Run pilot tests to validate data accuracy, workflow efficiency, and automation reliability. Address any issues before full deployment.

Launch and Monitor:

Roll out the software to your team and monitor performance. Use built-in analytics to track KPIs like DSO, recovery rates, and collector productivity.

Continuous Improvement:

Gather feedback from your team and customers to optimize processes. Regularly update the software to leverage new features and maintain efficiency.

Value Creation

From Strategy to Cash Flow: How Collections Teams Recovered Millions in Just 6 Months

Slash past-due balances, improve collector productivity, and accelerate cash recovery with AI-powered collections software. Top-performing teams didn’t just optimize follow-ups—they turned automation into real results.

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FAQs: Cloud-Based Debt Collection Software

How can our collection software save costs for your business?

Collection software can save cost by automating key processes such as payment reminders, account tracking, and follow-ups. This reduces manual labor, minimizing human error and operational costs. The collection automation software improves cash flow, accelerates collections, ultimately reducing overhead.

How does Payment Collection Software reduce debts?

Payment collection software reduces debts by automating the follow-up process for overdue accounts. It prioritizes high-risk debtors based on account aging and outstanding balances. By sending timely dunning emails and reminders, it improves recovery rates and decreases the outstanding debt.

How to automate your AR collection management?

To automate AR collection management, look for a debt collection automation solution that handles payment reminders, tracking of overdue accounts, and generates aging reports. The solution allows you to set up rules to automate follow-ups based on invoice status and overdue amounts.

Why do debt collectors prefer automation?

Debt collectors prefer automation because it eliminates repetitive tasks like manual follow-ups and account tracking. Collections automation software ensures consistency, reduces errors, and allows collectors to focus on higher-priority accounts. This improves efficiency, accelerates collections, and boosts overall performance.

How is AI used in debt collection?

AI in debt collection analyzes historical payment data, identifies trends, and predicts debtor behavior. AI-driven collections automation platform automates prioritization of accounts, based on the best time and channel for debtor engagement. This personalized approach enhances communication and increases recovery success.

How much does debt collection software cost?

Debt collection software costs vary based on features, depending on factors like AI automation capabilities, advanced reporting tools, workflow customization, and user volume. Larger enterprise solutions may have custom pricing based on data volume, user tiers, number of integrations, and implementation support.

What is a debt collection system?

A debt collection software is designed to manage overdue accounts and streamline collection efforts. It automates key tasks like sending reminders, tracking communications, and managing overdue balances. The system integrates with other business platforms, improving efficiency and maximizing collections.

How does an automatic debt collection system work?

An automatic debt collection software sends payment reminders and alerts based on due dates. It uses set rules to prioritize delinquent accounts and triggers follow-up actions. Integration with payment tools and ERPs helps track responses and recover debts faster, with minimal manual effort.

How to choose the best debt collection management software?

When choosing debt collection management software, consider the following factors:

  • Look for automation of follow-ups and reminders
  • Ensure easy integration with ERP and CRMs
  • Prioritize customizable workflows and reporting
  • Check scalability and ensure compliance
  • Compare support quality and pricing tiers

Why should businesses implement debt collection software?

Debt collection software helps businesses recover payments faster and more efficiently, boosting cash flow and reducing past-due accounts. Automating repetitive tasks saves time, reduces errors, and allows collectors to focus on high-priority accounts, ultimately improving team productivity and customer relationships.

Accounts Receivable Solutions

Accounts Receivable | Automated Debt Collection | Cash Application Management | EIPP | Credit Risk Management | Automated Credit Scoring | Deduction Management | Electronic Invoicing | Order to Cash Solutions

Accounts Payable Solutions

AP Automation | Invoice Processing | Invoice Scanning & Capture | Invoice Coding | Invoice Approval | Invoice Matching | Invoice Management | Supplier Management | Supplier Onboarding | Dynamic Discounting

Financial Reconciliation & Close Solutions

Account Reconciliation | Financial Close | Bank Reconciliation | Balance Sheet Reconciliation | Payment Reconciliation | Transaction Matching | SOX Software | General Ledger Reconciliation | Journal Entry | Variance Analysis| Financial Consolidation | Financial Reporting

Treasury & Cash Management Solutions

Treasury Management | Cash Flow Forecasting | Cash Management | Cash Flow Management | Revenue Recognition | Liquidity Management

Resources

Days Sales Outstanding | Collection Dispute Letter | Accounts Receivable Days Formula | Credit Dispute Letter | Accounts Receivable Days Outstanding | Accounts Receivable Collections | Accounts Receivable Report | Accounts Receivable Aging Report | Accounts Receivable Process | Credit Scoring Model | Dispute Management | Debt Collection Call Script | Credit Risk Management Techniques | Accounts Receivable Department | 609 Credit Dispute Letter | Order to Cash Automation | Collections Performance Metrics | How to Determine Credit Worthiness | B2B Credit Application | Credit & Collection Technology

Ebooks, Templates, Whitepapers & Case Studies

Accounts Receivable Dashboard | Credit and Collection Goals | DSO Calculation Template | Accounts Receivable Aging Report Template | Business Credit Scoring Model | AR Aging Worklist Prioritization | Collection Email Templates | Strategies to Reduce DSO | Collection Maturity Model Template | Credit & Collection Email Templates | Credit Policy Sample | Credit Application Checklist Spreadsheet Template | Collection Email Automation with Excel