After reviewing invoices, customers can raise a detailed claim against the disputed line item by selecting the applicable reason codes.
Customers can strenthen their claims by attaching supporting documentation such as sales orders, BOLs, and PODs, making it easier for the supplier to identify and resolve the query quickly.
Deduction research and resolution is faster and easier with sellers being able to find deductions at an invoice line item level along with necessary backup documentation to aid research.
Electronic workflows simplify deduction approval or denial to a few clicks as the system updates the deduction status across the systems of the buyer as well as other internal departments.
The customer's AP team creates deductions at line-item level in individual invoices and attaches the relevant backup documentation to support their claims.
Upon receiving a claim alert, the supplier AR team reviews the veracity of the claim using the reason codes, comments, and attached documentation.
Analysts can gain approval from their higher ups by simply updating the status in the portal.
Updates on the approval or denial of a deduction are reflected within the portal as well as ERPs of sales and collections.