Collections Knowledge Center

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Webinars

Webinar

Leading by Numbers in an Economic Downturn: Analytics Deep-Dive

Mark Brousseau, President, Brousseau & Associates
Yash Divakar, Solution Principle, HighRadius
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Webinar

How to Activate AI to Reduce Bad-Debt and Improve Cash Flow

Sam Dhingra, Director Solution Engineering, HighRadius
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Webinar

5 Ways RPA + AI Could Help Reduce DSO

Yashwant Divakar, Solution Principal, HighRadius
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Webinar

Collection Strategies: Cash Flow Vs Customer Loyalty in a Volatile Economy

Eefje Van Craen, Head of Risk Solutions CEE, Bureau van Dijk
Mark Harrison, Founder and CEO, ACCEE
Tanya Arrowsmith, Marketing Manager, EMEA, Highradius
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Webinar

Managing DSO and Effective Collections

George Uko, Manager Credit and Collections;Staples Promotional Products
Barbara Carpenter, Senior Manager - Customer Financial Services; Danone North America
Elaine Nowak, Director of Product Management and Marketing; Highradius
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Webinar

Fundamentals of SAP Collections Management

Manu Narayanan, Senior Functional Consultant, HighRadius
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Webinar

7 Ways to Fix the Leaks in the Aging Buckets

Mark Harrison, Founder, ACCEE
Bill Sarda, Manager - Solution Engineering, Strategic Accounts,EMEA, HighRadius
Tanya Arrowsmith, Marketing Manager,EMEA, HighRadius
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Webinar

11 Credit & Collections Leading Indicators to Tackle Covid-19 Unpredictability

Judy Bicking, Consultant, Sr Trainer, Institute of Finance and Management(IOFM)
Elaine M Nowak, Director of Product Management and Marketing, HighRadius
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Webinar

Managing A/R During Crisis: 5 Ways AI + RPA Would Help in Credit & Collections

Laural Jefferies, FCICM, Credit Executive-Governance, Fashion Edge Ltd. Tanya Arrowsmith, Marketing Manager, EMEA at HighRadius
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Webinar

Collections Dead-End?

Sam Fensterstock, Senior Vice President of Business Development, AG Adjustments Ltd
Bill Weiss, Vice President of Business Development-Credit & Collections, HighRadius
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Webinar

Collections Cloud Quarterly webinar

Manish Raj, AVP, Product management, HighRadius
Naveena Nadiminti, Senior Product Manager, HighRadius
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Webinar

The Credit, Collections & Sales Bermuda Triangle

Jaicky Tammam, Senior Director of Credit, Brother International Corporation
Judy Bicking, APM, Senior Trainer, IOFM
Elaine Nowak,Director of Product Marketing and Management, HighRadius Corporation
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Webinar

A Day In The Life of A Credit Professional With AI : Watch it ‘LIVE’

Bill Weiss, Vice President of Business Development-Credit & Collections, HighRadius
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Webinar

Terminator or Iron Man: What AI means for the Credit Department

Melanie Morcelle, Associate Vice President, HighRadius
Matt Skudera, Vice President - Research and Education, CRF
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Webinar

Using RPA and AI to Advance Credit, Collections and Cash App at Toro

Susie West, CEO, sharedserviceslink
Kelly Nickell, Credit Manager, The Toro Company
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Webinar

Receivables and AI: A Day in The Life of A Collections Analyst in 2020

Carolyn Etress, Director of Accounts Receivable, EBSCO
Ron Jethani, Manager, Solution Engineering HighRadius Corporation
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Webinar

Framework for AI-Driven Collections and Claims : Transforming the A/R Team’s Role

Shankar Bellam, Enterprise Cloud Solution Expert, HighRadius
Magnus Carlsson, Manager, Payments and Treasury, AFP
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Webinar

A Robot Could Cut Your DSO in Half: How Ferrero Uses RPA and AI for Collections, Cash Application and Claims Management

Kay Rogers, Senior Credit and Deductions Manager, Ferrero
Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
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Webinar

5 Steps to Realize the Benefits of Same Day ACH in Credit and A/R Processes

Rob Unger, AAP, NACHA, The Electronic Payments Association
Elaine M. Nowak, Director Product Management & Marketing, HighRadius
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eBooks

Learn about the 15 metric outlines recommended by Hackett group to benchmark against World-Class organizations.

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An actionable summary of how collectors can work closely with their customers to recover past-dues faster during the COVID-19 outbreak

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This e-book is your one-stop-shop, that demystifies over 400 Credit and AR transformation projects, unveiling 11 of the most effective templates to speed-track your receivables.

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This detailed B2B collections guide gives you insights about the top 12 collection strategies given by best-performing collectors across 15 industries.

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Segmenting customers for Collections into buckets of strategic accounts and providing an insight into the Collections process for faster operations

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Remove delinquency by automating Credit and Accounts Receivables operations and deploy tactics to collect payments faster.

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Learn key competencies that build strong foundational ethos around actionable credit management in A/R space.

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21 Credit and Collections Email Templates that help you reach out to your customer faster and helps you improve your email correspondence process which are…

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Explore what influences DSO and recognize the 5 pillars of the collections maturity model that can transform businesses.

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We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.

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This eBook outlines the insights from Bank of America, CITIBANK and Ernst & Young on what strategies and transformation initiatives should be used to unlock…

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This e-book outlines the changing dynamics in the B2B payments landscape within mid-sized businesses. Understand the challenges involved in traditional payment methods and how it…

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Blogs

This infographic brings to you the necessary skills required for A/R shared services leaders to return with resilience and thrive their shared services in 2021.

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Explore how Credit and Collections professionals can achieve career growth and become an industry-leading A/R analyst

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We know people who are great at conversations, and we know people who are great at client calls. But certain people can drive productive conversations…

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A look at the current collection scenario and how certain strategies can help mitigate any risks

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Learn About 4 A/R Collections Best Practices To Manage Cash Flow During Evolving Economic Conditions For Mid-sized Businesses

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In today’s digital world, companies are investing in a wide variety of technologies for standardizing complex processes to achieve improved efficiency and productivity. Companies are…

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With persisting concerns around working capital and cash flow management in the recovering economy, getting paid remains a key priority. The availability of payment options…

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The B2B Payments Landscape in Mid-Sized Businesses The survival strategy for most mid-sized businesses in the current climate is to prioritize cash flow management and…

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A 3-step walkthrough of all the things that you should and should not do when speaking with global customers in order to make an effective…

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Executive Summary Pandemic-related disruption and the start of a recession have intensified companies’ emphasis on liquidity management. In the early stage of the outbreak, 75%…

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Collections Strategies during COVID need to be radically different because the change is unprecedented. Companies like Ferrero have already implemented AI and RPA in their…

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Due to manual and non-streamlined Finance processes, collectors often spend too much time looking for customer information in databases, updating spreadsheets, correcting data errors and…

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Role of Credit & Collections Technology in Transforming A/R Operations All businesses are working out their best approach to maintain cash flows. Applying a careful…

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Finance and A/R learnings on the role of technology on business health through a crisis COVID +3 and ‘normal’ isn’t happening anytime soon. A survey…

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Most humans crave the zeroes when it comes to figures and calories. Wouldn’t it be amazing if somehow you could achieve zero bad debts as…

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Understand the process and parameters of a customer collaboration maturity model and why self-service portals are becoming popular among customers

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In today’s digital world, striving for the “perfect invoice” could lead a company towards success. Just as the digital economy continues to grow globally, many…

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Gain insights to become an industry-leading credit and collections analyst in times of disruption to enable your organization to emerge stronger

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Learn how the Collection processes are transitioning across various industries all around the world with the help of automated solutions.

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Learn more about the Collections landscape and new innovations in the field of collections. Get to know the varied skills required for aspiring collectors.

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Collections in the B2B Industry The Collections system is a function of Accounts Receivable. It is the recovery of cash from a business or individual…

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Learn about 7 collection strategies that work across industries to maintain an efficient and coherent collections system.

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About Mercury Systems, Inc. is a multi-million dollar company assisting the aerospace and defense industries. Headquartered in Andover, Massachusetts, their procedural subsystems are used in Intelligence, Surveillance,…

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Centuries ago there existed a warrior- Hercules. And today, in the epoch of modern-day there still exists a warrior- The Collector. Let’s walk through the…

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Ivanti experienced a series of roadblocks in their Collections process due to excessive manual intervention. Learn how AI simplified their cumbersome A/R processes with better…

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Bad Debt to Sales indicates the percentage of receivables which cannot be recovered from the customers, and have to be written off at last. It…

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Collections Effectiveness Index is a popular metric that is used to analyze the efficiency of the Credit and Collections team of an organization.

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In this interview, Rob Unger shares the definitive take on RPA, AI and the real deal (sans all the buzz) about how they could impact…

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With research on more than 500 AR projects, The Collections Operations Maturity Model has been devised to help finance decision makers perform an in-depth evaluation…

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Still grilling your collectors for better results? Here are 4 tested and proven tactics to improve your collectors' productivity.

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RDC 2.0, next-generation Remote Deposit Capture technology, cuts the expenses of bank lockbox fees and processing while achieving end-to-end deposit and reconciliation for check payments.

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Finding the right balance between emailing and calling to get the most optimum results for your collections management.

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According to a survey by The Hackett Group, a global strategic advisory firm, 4 out of 5 of the world’s largest companies cannot forecast their…

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Transforming your collections management by automation. Here are the key goals you need to plan ahead for best results.

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Learn more about the five common bottlenecks that provide relatively small returns for the amount of time consumed and how to address them

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Have you struggled with automating your collection processes? Avoid these 4 typical pitfalls to collect faster

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While you might accept that facing problems in collections management is an everyday affair and you need to just deal with it, what if you…

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Which approach do you prefer when it comes to your credit and collection activities- Qualitative or Quantitative? Without the proper tools to manage a whole…

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Collection Cloud efficiency is facilitated by the integration of tickler file and computerized notepad with the A/R database.

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Shortening your collection cycles is a bit of a misnomer. What you really want to do is to keep customers from becoming very past due…

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Still struggling with credit risk management? Leverage this checklist to enhance your portfolio management.

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Templates

The rapidly-changing economy is reshaping the B2B payment landscape and it’s important for Finance Leaders to understand the nuances of enabling digital payments and ensure…

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Top performing email scripts used across 700+ leading order-to-cash teams, including Fortune 1000 companies.

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An insightful summary of how Fortune 1000 companies & SMEs are evaluating their vendors for the digital transformation of their accounts receivable processes.

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The aging report template gives you an intuitive aging dashboard of past due receivables. Additionally, we provide a self-prioritizing collections worklist template that could automatically…

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What do you need, to send out mass dunning email communication for collecting outstanding payments, at once? Some automation tools? Supernatural powers? No. All you…

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Radiance

Creating customized credit applications Eradicate the traditional Account Prioritization techniques for faster Collections to prevent Aging Improve Cash Flow and Reduce DSO by implementing an…

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In this session, Gopal, Founder and CEO of Visual BI would discuss how to build Credit, A/R and Collections Reports in SAP BI(BOBJ).

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Learn how prioritized worklist helped Primesource to create collection strategies. Understanding the importance of analytics to reduce the number of disputes created. Learn how Priomesource…

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Boosting employee satisfaction rates through a digital reporting framework Leveraging AI-driven insights for accurate cash forecasting at invoice-level

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Proactively reduce deduction write-offs with root-cause analysis for faster resolution. Improve working capital and lower borrowing costs by streamlining collections.

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How Staples reduced DSO by 6 days through AI-enabled collections How critical accounts are auto-transferred to 3rd party collection agencies

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The evolution of Analytics 2.0 and why every A/R Manager Needs It In 2020 Collections Dashboards HID Global uses today, and the scope for analytics…

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Designing your credit policy and collections strategies, by keeping them aligned. Tackling customers who are delinquent or are taking undue advantage of their position.

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Real-life instances of how organizations misinterpret DSO. How Lhoist achieved 5X collector’s productivity through automation.

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This interactive workshop will be led by Bryan DeGraw, Associate Principal and Global Lead of The Hackett Group’s Customer-to-Cash Advisory Program. During the session, Bryan…

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