Order To Cash Knowledge Center

Webinars

Achieving Process Excellence in SSC through E2E Solutions, AI and ERP-agnostic Technologies

Joe Craughan, Head Global Process & Service Owner O2C, Novartis
Elaine Nowak, Director of Product Marketing and Management, HighRadius
Rina Pattani, Account Exec, HighRadius
Rahul Malhotra, Senior Director – SSC Operations & Global Process Owner, QTC Avis
Tina Lilje, Head of Customer Experience, Philips
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Consumer Goods A/R Departments Are Ready For A Digital Future: Former Practitioner Shares Insights

Hana Biskova, Solutions Principal, HighRadius
Tanya Arrowsmith, Senior Manager Marketing, HighRadius
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Guide From Staples: How the A/R Department Could Deliver on The CFOs Expectations in 2021

George Uko, Credit Manager, Staples Promotional Products
Elaine Nowak, Director of Product Management and Marketing, HighRadius
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The Big Conversation: Receivables Management Growth Strategies For The Consumer Goods Industry

George Uko, Manager of Credit and Collections, Staples Promotional Products
Laura Garcia, Manager of Customer Financial Services, Danone
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Now is the Time To Rethink Your A/R Strategy

Kim Coppes, Host
John Lorié, Chief Economist, Atradius Credit Insurance NV
Timothy Fogarty, Director Digital Transformation, HighRadius
Dirk Hagener, Director Strategy & Corporate Development, Atradius
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Digitization in B2B Collections: Mid-Market CFO’s key to thrive in FY21

Elaine Nowak, Director of Product Management and Marketing, HighRadius
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Agenda 2021: Enabling Customer-First Order-to-Cash Teams With Digital Transformation

Sajeesh Kumar, Global Head for Invoice to Cash, Genpact
Natalie Fedie, Vice President of Customer Value, HighRadius
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Order-to-Cash 2030 Vision for Global Leaders

Cyra Garg,Manager,Solution Engineering, Highradius
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Achieving Long-Term Cash Excellence With Digitally Accelerated O2C

Mark Harrison, Founder & CEO, Callisto Grand
Sam Dhingra, Director Solution Engineering, HighRadius
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Order-To-Cash Workforce 2.0: Upskill Your Team for The Digital Future

Elaine Nowak, Director of Product Management and Marketing, HighRadius
Ellen Cnudde, O2C solution expert, EY Business Consulting
Andreea Popescu, Digital Transformation expert, EY Business Consulting
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Lessons From EmployBridge: Benchmarking A/R Shared Service Operations To Achieve Best-In-Class Status

Jason Herrington, Sr. Director of Collections, EmployBridge
Elaine Nowak, Director of Product Management and Marketing, HighRadius
Sarah Fane, Head of Content, sharedserviceslink
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To V or Not To V: A CFOs Guide To Navigating the Waters of An Uncertain Economy

Scott Colbert, Executive Vice President and Chief Economist at Commerce Bank, Commerce Bank
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A/R Masterclass: Industry-Focused Recovery and Growth Strategies For 2021

Elaine Nowak, Director of Product Management and Marketing, HighRadius
Judy Bicking, Senior Trainer, IOFM
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Setting Up A Global B2B O2C Process In A B2C Environment

Linda Lei, GPO, Customer Payments and Deductions, Uber
Homer Smith, GPO, Credit and Collections, Uber
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“Hello Freeda”: AI-Powered Digital Assistant For Order-To-Cash

Bill Weiss, Vice President, Credit & Collections, HighRadius
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Workforce 2.0: Skillset Reassessment For Credit and A/R Teams Leveraging AI

Elaine Nowak, Director of Product Management and Marketing, HighRadius
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Leveraging Technology to Improve A/R Efficiency in any Business Environment

Ernie Humphrey, CEO, Treasury Webinars
Elaine M. Nowak, Director of Product Marketing and Management, HighRadius
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How Martin Marietta Is Future-Proofing A/R Shared Services With Next-Gen Technology

Tammy Lindorf, Director Shared Services, Martin Marietta
Susie West, Founder & CEO, sharedserviceslink
Elaine Nowak, Director of Product Management and Marketing, HighRadius
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Leading by Numbers in an Economic Downturn: Analytics Deep-Dive

Mark Brousseau, President, Brousseau & Associates
Yash Divakar, Solution Principle, HighRadius
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A/R In The New Normal: 4-Step Action Plan for Recovery, Future-Proofing & Technology Deployment

Elaine Nowak, Director of Product Management and Marketing, HighRadius
Judy Bicking, Senior Trainer, IOFM
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From Whirlpool: 10 Steps To Digitally Transform A/R Shared Service Centers

Hyusein Arabadzhiev, BTC and PTP Process Owner, Whirlpool Corporation Dolapo Kalejaiye, Bill To Cash Team Leader, Whirlpool Corporation Elaine M. Nowak, Director of Product Management and Marketing, HighRadius
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Digital Transformation Strategies for Order-To-Cash In A Turbulent Economy

Ellen Cnudde, Senior Consultant, Ernst & Young
Andreea Popescu, Senior Manager of Advisory Services, Ernst & Young
Elaine Nowak, Director, Product Management & Marketing, HighRadius
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Role of AI in Collection Segmentation to Recover Past-Dues 2X Faster

Cyra Garg, Manager of Solution Engineering, HighRadius
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Quick Win Technology Deployment Options For A/R Leaders In the COVID Economy

Bill Weiss, Vice President of Business Development, Credit and Collections, HighRadius
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Working Capital Innovations During a Crisis

Simon Pekarsky, Senior Vice President, Global Payments and Receivables Product Manager,Citi
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Conducting Periodic Performance Reviews for A/R Teams Working Remotely

George Uko, Manager Credit, and Collections; Staples Promotional Products
Barbara Carpenter, Senior Manager - Customer Financial Services; Danone North America
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Remote Workforce Enablement For Order-To-Cash

Laurent Gueritaine; Global Process Owner - Customer Invoicing to Cash; Sanofi
Karen Koenig; Director - Customer Financial Services; WESCO Distribution
Elaine Nowak; Director of Product Management and Marketing; HighRadius
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Reporting and Analytics Fundamentals in SAP S/4HANA

Steve Ruzicka, Principal Solutions Engineer, SAP
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Live Technology Showcase: Role of AI in Fast-Tracking Collections

Bill Sarda Manager, Solution Engineering and Strategic Accounts, EMEA
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The Hewlett-Packard Enterprise Game Plan for Order-to-Cash Management in a Recession

Robert DiLuglio, VP, Credit & Collections, Hewlett-Packard Enterprise
William Lehmann, Global Strategy and Planning Director, Hewlett-Packard Enterprise
Catherine Price, Global Systems and Process Manager, Hewlett-Packard Enterprise
Bill Sarda, Manager, Solution Engineering, Strategic Accounts, HighRadius
Susie West, CEO and Founder, sharedserviceslink
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A Glimpse: Digital Order to Cash with AI-Powered Digital Assistant Freeda

Tanya Arrowsmith, Marketing Manager ; HighRadius
Gwyn Roberts, VP Sales ; HighRadius
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How Cargill Improved Working Capital with Digital Transformation

Gunther Smets, Global Credit to Cash Process Manager, Cargill
Susie West, Founder & CEO, Sharedserviceslink
Tanya Arrowsmith, Marketing Manager, EMEA, HighRadius
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The Role of Artificial Intelligence in Cash Forecasting

Tracey Ferguson Knight, Director- Solution Engineering Treasury, HighRadius
Craig Jeffery, Managing Partner, Strategic Treasurer LLC
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Transforming Shared Service Workforce: Why Ignoring AI & Millennials Could be Fatal

Chris Sanders, FCICM, International Credit Management Consultant (Kinetic Consulting) & Head of Accreditation, Chartered Institute of Credit Management Tanya Arrowsmith, Marketing Manager, EMEA, HighRadius
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75% Reduction In Past-Due Invoices: The Digital Evolution Of Order-To-Cash At Shurtech

Marinko Marijolovic, Director, Corporate Credit Services at ShurTech Brands, LLC
Elaine M. Nowak, Director of Product Management and Marketing, HighRadius
Susie West, Founder & CEO, SharedservicesLink
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Analytics Best Practices Webinar

Ramana Tamma AVP, Product Management, HighRadius
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Ride Out the ‘Economic Roller Coaster’ Leveraging Credit Management Automation

Michelle Herman, Consultant, Business Development-Credit & Collections, HighRadius
Eric Kider, SVP Local Marketing & Credit Solutions, Infogroup
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Analytics Cloud Best Practices Webinar

Ramana Tamma, AVP, Product Management, HighRadius
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Reinventing The Art of Cash Forecasting Using Artificial Intelligence

Robert Unger, Sr. Director, Product Management & Strategic Initiatives, Nacha
Vikram Gollakota, Vice President, Strategic Partnerships, HighRadius
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Eliminating Productivity Friction from Treasury

Ernie Humphrey, Chief Executive Officer, Treasury Webinars
Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
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Cash Forecasting Innovation: How Artificial Intelligence is changing the Game

Sayid Shabeer, Chief Product Officer, HighRadius
Ernie Humphrey(CTP), CEOTreasury Webinar
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A Must Have Cheatsheet for O2C Automation: Lhoist’s Digital Journey

Susie West,CEO, sharedserviceslink
Bernardo Aguilar, AP/AR Manager, Lhoist
Elaine Nowak, Director of Product Marketing and Management,HighRadius
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The Credit, Collections & Sales Bermuda Triangle

Jaicky Tammam, Senior Director of Credit, Brother International Corporation
Judy Bicking, APM, Senior Trainer, IOFM
Elaine Nowak,Director of Product Marketing and Management, HighRadius Corporation
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Why Your Shared Services RPA Strategy Needs Artificial Intelligence

Rakesh Sangani, CEO, Proservartner
Gwyn Roberts, Vice President EMEA, HighRadius
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Alleviating Business Credit Risk with Artificial Intelligence

Michelle Herman, Channel Partner Consultant, HighRadius Corporation
Faye Wagner, Business Development, Creditsafe
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Improving Cash Forecasting, Receivables Aging and Reporting with Digital Transformation

Tony Hiatt, Global Credit Manager, Ivanti
Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
Sarah Fane, Head of Research, sharedservicelink
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The Game of Treasury (GOT)

Ernie Humphrey, Chief Executive Officer, Treasury Webinars
Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
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Danone’s Guide for A/R Managers: 8 Reasons Why Digital transformations Fail.

Mark Brousseau, President, Brousseau & Associates, IOFM
Barbara Carpenter, Senior Manager, Customer Financial Services, Danone North America
Elaine Nowak, Director of Product Marketing and Management, HighRadius
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GE’s Digital Transformation Guide for Shared Services

Vivek Thakral, Director - Artificial Intelligence, GE, HighRadius
Sarah Fane, Head of Research, sharedserviceslink, HighRadius
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Receivables Analytics Cloud Best Practices Webinar

Ramana Tamma, AVP, Product Management, HighRadius
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Why RPA May Be Bad for ROI in the Long-Term

Diana Crowe, Financial Technology Principal, HighRadius
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Cash Management 2025: Humans vs. Machines

Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
Ernie Humphrey, Chief Executive Officer, Treasury Webinars
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Navigating the Grey Areas of Order to Cash Processes

Elaine Nowak, Director of Product Marketing and Management, HighRadius
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Is Artificial Intelligence Set to Replace You in Order-to-Cash?

Judy Bicking, Senior Trainer, IOFM
Yashwant Divakar, Solution Principal, HighRadius
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Why RPA Alone May Lead to Unsatisfactory ROI in O2C in 2019

Sarah Fane, Head of Research, sharedserviceslink
CM Nayak, Associate Director, Solution Engineering, HighRadius Corporation
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How LandNSea Use RPA and AI in O2C

Susie West, CEO, sharedserviceslink
Paul Watters, Director Worldwide Credit & Treasury, MercuryMarine
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Financial Close and A/R

Judy Bicking, Senior Trainer,IOFM
Kiran Rana, AVP, Solution Engineering, HighRadius
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A Robot Could Cut Your DSO in Half: How Ferrero Uses RPA and AI for Collections, Cash Application and Claims Management

Kay Rogers, Senior Credit and Deductions Manager, Ferrero
Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
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AI in Credit and A/R: Thank a Robot for Your Next Promotion

Elaine Nowak, Director of Product Marketing and Management, HighRadius Corporation
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AI in Credit and A/R: Thank a Robot for Your Next Promotion

Jay Tchakarov, Vice President, Product Management and Marketing, HighRadius Corporation
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Outsourcing vs In-House RPA for O2C

Susie West, CEO, sharedservicelink
Kiran Rana, VP Sales and Marketing, HighRadius
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20 Must Have KPIs: Creating a Dashboard that Evaluates A/R Performance

Elaine Nowak, Director of Product Management and Marketing, HighRadius
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Customer Profitability: Brightstar on 5 Hidden A/R Costs That Eat Away Your Bottom Line

Tim Walker, Financial Project Systems Manager, BrightStar Corporation
Robert Unger, AAP – Senior Director – Corporate Relations and Product Management, NACHA
Matt Skudera, Vice President - Research and Education, CRF
Keith Smith, Enterprise Solutions Specialist, HighRadius
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The Blackhawk Theory: 5 Point A/R Guide to Slash 42% Lockbox Fees and Auto-Apply 126,000 ACH Payment Line-Items Annually

Cindy Scott, Sr. Manager, Billing & A/R, BlackHawk
Clay Wilson, Enterprise Solutions Specialist, HighRadius
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Robots and Order-to-Cash Tragedy: 5 Dos and Don’ts with RPA

Susie West, CEO, sharedserviceslink
Kiran Rana ,Director, Solution Engineering, HighRadius Corporation
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How Hubbell Plans to Cut Processing Costs by 50% while Achieving PCI-DSS Compliance

Paul Cahill, Director, Enterprise Project Management, Hubbell Incorporated
Mike Sheer, SAP FICO Senior Systems Analyst, Hubbell Incorporated
Rajesh Dhuri, Director, Systems Development, Finance, Hubbell Incorporated
Travis Jones, Enterprise Account Executive, HighRadius
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SAP Order-to-Cash: 2 Obstacles That Inflate OPEX by 100% in Credit and A/R Ops

Christina Sievert, Solution Consultant, SAPs
Shankar Bellam, Sr SAP Solutions Architect, HighRadius
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Electronic Payments: Check The Facts And Transform Electronic Payments Forever

Elaine M.Nowak, Director Product Management & Marketing, Highradius
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Collections Tango: 5 Techniques for Collaborating with Customer A/P that Step Up Your A/R Effectiveness and Productivity

Judy Bicking, Senior Trainer, IOFM
Elaine Nowak, Director, Product Management, Highradius
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Fundamentals of Automating Accounts Receivable with SAP: Eliminating Waste from Cash to Collections

Katharina Reichert, Senior Director, Receivables Management, SAP

Jay Tchakarov, VP, Product Management, HighRadius
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How Air Products transformed its AR function using RPA

Susie West, CEO, sharedserviceslink
C.B Ananthan, Manager of Global Credit, Air Products
Jay Tchakarov, V.P - Product Management, HighRadius
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eBooks

The Must-See Deductions Process Maturity Model for CPG Companies

Understand the 6 stages of deductions process maturity and deep dive into how CPG companies can create an intelligent deductions management framework.
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Ideal Tech Stack for Real-TIme Visibility into Each Customer’s Performance

Read this ebook to understand the importance of real-time global visibility over SSC processes and get a glimpse of the ideal tech stack required for…
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Effective Cost of Robotic Process Automation Could Be 10x More Than You Think

This ebook uncovers the real cost of RPA implementation, sets up the case for AI-based automation & provides a sneak peek into AB InBev's AI-driven…
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Winning Formula for Successful Digital Transformation in Shared Service Centres

Read this ebook to find out a phased approach for SSCs to assess digital maturity, the digital toolkit to improve that, and a view into…
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The Best-in-Class Digital Approach to Operational Excellence for Shared Service Centres

This ebook showcases the importance of having an agile digital strategy to move beyond the approach of performance maturity to best-in-class for O2C GPOs.
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Shared Service Centre 2.0 | 3 Step Framework to Build Next-Gen Global Innovation Centers

Read this ebook to witness the journey of SSC evolution and understand the framework behind transforming them from service centers to innovation hubs.
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Overcoming the Seven Critical Challenges for Global Business Services to Thrive in a Turbulent Economy

This eBook primarily focuses on the ways to overcome the 7 critical challenges that GBS organizations are facing amidst the turbulent economy.
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Simplify Accounts Receivables with NetSuite and RadiusOne

Learn how to enhance and automate accounts receivable processes within NetSuite.
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A Complete Guide to Unlock Sage Intacct’s Full Value: Harness AR Automation

Learn how to enhance and automate accounts receivable processes within Sage intacct
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Harmonizing Global Processes by Moving Beyond ERP to a Cloud-Based O2C Platform

In this ebook learn about the major pitfalls of ERP systems & witness how an integrated end-to-end cloud platform can resolve all issues of siloed…
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Playbook for Order-to-Cash Management
in the New Economy

Order-to-Cash teams are long due for an upgrade! To avoid irrelevance and to meet the expectations in the new economy, teams must embrace a ‘new…
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Collections Maturity Assessment Model for Consumer Goods Companies

This eBook dives deep into the Collections Maturity Model for enterprise consumer goods companies. A/R leaders will understand where they are in their collections journey…
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How Robots Score 5-0 Vs. Amazon in the Dispute Resolution Challenge

Learn how automation scores 5-0 against Amazon’s Vendor Central in the dispute resolution challenge
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Moving Beyond ERP to the Cloud and the Platform Approach

Learn how to Standardize your Processes through a Centralized Platform and shift from On-premise to Cloud solution.
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Improve your Accounts Receivables with Sage Intacct & RadiusOne

This e-book outlines key Accounts Receivables (AR) concerns in mid-sized businesses and reviews the areas of improvement. Understand the benefits of using adaptive AR automation…
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Credit Risk Mitigation for A/R In The Consumer Goods Industry

Balance credit risk within the consumer goods industry with a five-step roadmap created with lessons learned from 2020 and learn more about the value in…
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Overcoming the Seven Critical Challenges for A/R Shared Services to Thrive in a Turbulent Economy

Insights into how shared services leaders are coping with the turbulent economy and how they can prepare for the next stage
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Five Steps For Driving Successful Digital Transformation in A/R Shared Services

A guide to scoping out an efficient digital A/R operation to deliver increased business value
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Blockchain: A Game-Changer in Accounts Receivable?

This e-book is an actionable summary of how A/R teams in B2B companies could leverage blockchain to transform their business processes
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Cashing In: 3 Ways Order-to-cash Teams Could Drive Balance Sheet Impact

An insightful summary on how to leverage credit and A/R data to lower operational costs, improve customer relationships, and gain a sharp competitive edge.
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From Chaos to Calm:
2 Simple Techniques to Overcome Remote Work Isolation

Social distancing is challenging, especially if you don't know when it will end. But you can make remote working better by following these simple techniques.
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13 A/R KPIs Every Finance Exec Must Track

An extremely detailed overview for understanding every nitty-gritty of A/R & parameters which affect business bottom line.
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The Perfect A/R Dashboard: 5 Reporting Dashboards Fundamental for Every Credit and A/R Leader

A detailed insight into the payment processes in the B2B landscape and how the new methods of Automation and AI have helped it grow.
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5 Skills Every OTC GPO Needs in the Age of AI: Secret to adidas, Cargill, Huntsman, McCormick and Danone’s A/R Success

An ultimate guide that gives you a lowdown on 5 best practices opted by GPO's of world class companies to get their Order-to-Cash future ready.
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Credit and A/R: AI Automation Shopping Guide for Decision Makers

This elaborated ebook gives you an insight into AI and how it impacts the A/R and Credit Landscape for credit managers to help them make…
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The CFO’s Guide to Unlocking Working Capital with Credit and Receivables Technology

A guide for Finance Leaders to re-model their operations by reducing DSO, all this while improving the Cash Flow.
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5 Essential Credit and A/R Skills To Move Up The Career Ladder

Learn key competencies that build strong foundational ethos around actionable credit management in A/R space.
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SAP Order to Cash: 30 Must-Have Capabilities

This e-book is an actionable summary that drills down on identifying gaps left by SAP Receivables Management and how Cloud software could fill those gaps.
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10 Easy Ways to Employ Tactics to Get Paid Faster

Remove delinquency by automating Credit and Accounts Receivables operations and deploy tactics to collect payments faster.
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4 World Class GPOs on The Future of A/R: Cargill, Air Products, Keurig, Dr Pepper and Danone

Revamp your A/R for the future with instances from companies re-engineering their credit risk management and customer-focused single A/R platform.
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Oracle Order to Cash: 29 Must Have Capabilities

This ebook outlines the operational gaps left by the ERP and summarizes the necessary factors to consider while ERP Cloud integration
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Order-to-Cash in Postmodern ERP Environment: Are You Getting a Raw Deal?

This ebook includes the best-in-class O2C solutions to leverage the latest technologies such as AI in the Postmodern ERP to optimize your business to the…
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Defining the O2C Strategy Post Mergers and Acquisitions

This e-book illustrates how order-to-cash is more than just any other financial process, and why it should be given priority during a merger or acquisition.
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Hackett Study: Building a Top-Performing Customer-to-Cash Process

A detailed study by Hackett Group explaining how we can achieve top performance in customer to cash process by leveraging automation, analytics and proactive measures.
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S/4HANA Migration: Enabling Order-to-Cash Operations Continuity

Learn how establishing S/4HANA and discerning key challenges to mitigate risks can lead to successful ERP migration.
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European Union Regulations Regulating Working Capital

An actionable summary of directives that Order to Cash leaders could abide by to create a productive impact on working capital based on the upcoming…
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11 Collections Email Templates to Ensure 2X Collector’s Productivity

Read this ebook to access the top 11 ready-to-use, sample collections email templates for your collectors.
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Being a World-Class Credit Leader in the Age of Digital Transformation

A collection of findings showing how world class companies have been able to transform their A/R processes for the better.
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RPA vs AI for A/R Automation

A detailed analysis of all the thing you need to know in order to succeed financially in the near future where technology would play an…
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The Hackett Group: 15 Recommended Metrics to Evaluate Order To Cash Processes

Learn about the 15 metric outlines recommended by Hackett group to benchmark against World-Class organizations.
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23 KPIs for Shared Services: From Process Manager to Strategic Leader

This detailed ebook outlines the top 23 KPIs which can help you improve process performance, identify the next steps and make strategic impacts on the…
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Blogs

How to Leverage NetSuite to Improve Collections

Learn how to improve the collections process using automation techniques in the NetSuite collections module and RadiusOne.
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Achieve Zero Touch Cash Reconciliation in Sage Intacct 

Cash reconciliation is the business process that verifies the cash balance in a register at the close of business. While bank reconciliation compares a business’s…
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Managing Customer Credit Risk within Sage Intacct

Credit risk management is crucial to ensure timely and accurate collection of receivables. Credit risk management also helps you minimize write-offs and maintain healthy customer…
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Will 2021 Be Worse Than 2020 for AR Leaders in Consumer Packaged Goods? 3 Specific Ways You Can Ensure It’s Not

2020 presented consumer packaged goods (CPG) companies with both incredible challenges and unforeseen fortunes. Mass disruptions in supply chains meant inventory was delayed, or in…
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Three-Step Guide For CPG A/R Executives Striving For Cash Excellence

The impact of the COVID crisis varied from one industry segment to another. The consumer goods industry, in general, was affected too, though the actual…
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Consumer Goods A/R Departments Must Step-Up with Digital Transformation: Expert Opinion From HighRadius

Hana Biskova, Solutions Principal at HighRadius and a former Order to Cash practitioner, was recently interviewed by Tanya Arrowsmith. Hana is a digital transformation expert…
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The Definitive Guide to Selecting the Right KPIs for Your O2C Benchmarking

This guide created by the inputs of The Hackett Group provides you with the must-have characteristics for your O2C KPIs along with the right metrics…
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3 Components to Move Beyond Cost-Optimization and Deliver Business Value

Discover the 3 key components every GBS leader should know to go beyond cost optimization and recover trapped working capital & enhance employee productivity.
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The Innovation Mandate that Every O2C GPO Needs to Address in 2021

Curated With Expert Input From: Homer Smith, GPO of Billing, Credit, and Collections Uber Linda Lei, GPO of Customer Payments, Deductions, and Credit Uber Tammy…
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Highlights from Sage Intacct’s Release 2, 2021

Sage Intacct recently rolled out its quarterly release. Sage Intacct has been consistent with its new release frequency, establishing them as pioneer in cloud and…
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Accounts Receivable Turnover Ratio and How to Use It for Optimizing Accounts Receivables

For any enterprise or mid-sized business to flourish, cash is vital. If cash is the soul, accounts receivable turnover is the heart that pumps cash…
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The Future of Global Business Services for Order-to-cash in 2021

This infographic showcases the paradigm change that GBS organizations are going through. And mainly focuses on the 5 key business focus areas that every O2C…
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Understanding the Real Cost of RPA: Why AI is the Way to Go for Resilient & Agile Operations

This infographic uncovers the myths & realities associated with RPA. And explains the need to shift to AI with the help of use cases to…
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3D Mindshift to Transform from Cost Reduction to Revenue Generation and Beyond

Witness the 3-dimensional approach every GBS Leader should focus on for moving from a cost reduction model to a revenue-generating one, see this infographic from…
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Why Modern O2C GPOs should Look Beyond the ERP

It is now certain that without digital transformation there will be no success. ERP software, which is the first step of digital transformation, is no…
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What is a PCI Certification & How Do You Get Certified?

What is PCI Certification? PCI certification or PCI-DSS stands for Payment Card Industry Data Security Standard; it is a set of guidelines and frameworks that…
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Understanding the Real Cost of RPA: Why AI is the Way to Go for Resilient & Agile Operations

This infographic draws from the latest research from Gartner and helps you understand the real-costs and limitations of RPA as a transformation tool
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How To Improve AR Collections Process In The Present Scenario?

Due to immense global upheaval,  you may find that running a business with outdated tools and strategies in the current situation can be devastating. For…
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How Can Finance and Sales Teams Collaborate To Positively Impact Your Company’s Bottomline?

Introduction Small and mid-sized companies are the backbone of any economy. “They make up 99.7% of US employer firms and 64% of net new private-sector…
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Make Customer Experience an A/R Mandate: Customer Finance Director at Leading Consumer Goods Company Shares Insights

Mike Thelen, Director of Customer Financial Services at Land O’Lakes, believes that today’s B2B (business-to-business) buyers are demanding a buying and payment experience similar to…
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Three Ways Consumer Goods A/R Teams Could Play a Strategic Role for the CFO

Leveraging customer data to drive strategic credit and collections decisions Demonstrating the working capital impact delivered by A/R Collaborating with sales and supply chain teams…
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Where are Consumer Goods A/R Departments Losing Money Today?

For Consumer Goods companies, especially those dealing in essential goods, 2020 was not the worst year. The panic buying nature of the consumers, coupled with…
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3 Industry Experts Highlight Deductions Challenges That Impact Revenue & Working Capital of Consumer Goods Companies

Consumer Goods Companies with $1Bn in revenue are estimated to lose almost $3Mn annually because of poor deductions management. In the new economy where CFOs…
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Real-Time Credit Data: Minimizing Credit Risk Exposure in an Unpredictable Economy 

Global, Real-time Credit Risk Data is the Critical For The New Normal In our interactions with 200+ credit leaders globally across Fortune 1000 companies, we…
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IDC Recommended Criteria For Selecting The Right Accounts Receivable Software

INTRODUCTION Finance leaders have identified the importance of automation in their department and are actively exploring various technology choices and partners to improve the functioning…
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IDC’s Research Specialist on Why 85% A/R Automation Projects Fail

IDC shares best practices for your accounts receivable function to deliver working capital impact.
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IDC’s Research Specialist on the A/R Teams’ Golden Opportunity To Drive Strategic Impact

IDC shares the biggest highlights in the accounts receivable space that will have an impact on your working capital in 2021.
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Emerging Trends From the Order To Cash World in 2021

Learn how the changing order to cash trends will affect your business growth in 2021. Get insights from Fortune 1000 A/R leaders into what each…
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5 Major Order To Cash Trends to Watch-Out For in 2021

Learn how the changing order to cash trends will affect your business growth in 2021 Get insights from Fortune 1000 A/R leaders into what each…
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What Role Does Automation Play in Periodic Customer Health Checks?

Introduction Most mid-sized businesses take a reactive approach towards customer relationships, in the sense that if it is not broken, they do not feel the…
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4 Factors That Make Collections Difficult for Finance Analysts

Introduction If you are a financial analyst in the current volatile market situation, then it is likely that you are wrestling with divergent forces in…
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4 Tech Priorities for Mid-Market CFOs

Every recession brings in radical changes in business and operating models. As economically devastating as the 2008 downturn was, its fallout bred innovative products and…
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5 Tips to Faster Collections with Customer Segmentation

Introduction Businesses today need the right financial data to thrive in today’s competitive environment. But with the increasing rate of expansion, collection teams in mid-sized…
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How to Use Data-Driven Strategies to Mitigate AR Collections Recovery

For years, mid-sized businesses have been struggling with issues around AR collections to generate working capital and establish their financial health. In today’s digital world,…
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A/R Agenda 2021: Four Key Priorities for Leaders in the Consumer Goods Industry

For Consumer Packaged Goods (CPG) Companies, the next few years will be very different than usual. Economic conditions are still uncertain and global supply chains…
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Revenue Leakage Reiterates The Need for Better Deductions
Management In The Consumer Goods Industry

CFOs in 2021 are looking to shift gears from cash preservation to cash excellence. One of the most significant ways for them to do so…
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9 Consumer Goods Companies Highlight Must-Address Collections Challenges
to Streamline Cash Flow

“We have made the payment, should reach you in a week.” “We would pay by the 3rd of next month”. “We need a payment term…
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How Consumer Goods Companies Reduce A/R Operational Costs With Automation

For Consumer Goods companies, especially those dealing in essential goods, 2020 was not the worst year. The panic buying nature of the consumers, coupled with…
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The Fundamentals of Credit Management & Control: What is It & How Does it Work

What is Credit Risk Management? B2B credit is a practice in which a supplier sells their goods or products to a buyer on credit. This…
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Anatomy of a Credit Report: Understanding the Role of Credit Information in Risk Assessment

What is a Credit Report? A B2B credit report provides a snapshot of your customer’s credit history. This means it outlines your customer’s payment history,…
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6 Benefits of Leveraging Technology to Optimize Accounts Receivables

Let’s start by looking at the overall impact the global pandemic has had on the way we do business. The current outbreak has severe economic…
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How can the Effective Cost of RPA Implementation Lead you into a Technical Debt?

Robotic Process Automation or RPA has become the buzz in the technology world. RPA revolutionized the field of business process automation. To some extent, RPA…
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My Advice To My Former Self About A/R Automation: Do It Now! 

Introduction Cortney Herington, former Controller at an enterprise consumer goods company and current digital transformation enthusiast, shared her experiences of managing A/R in a complex…
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Taking Charge of Deductions Management: 11 Things All Suppliers Must Know

Historically, suppliers with $1Bn in revenue are estimated to lose almost $3Mn annually because of poor deductions management. In the post COVID economy where CFOs…
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Why Your Enterprise Needs a Cloud Strategy to Resolve Issues of Siloed Operations?

Over the years, working dynamics have evolved. From physical proximity considered to be essential for running effective processes to achieving the same efficiency while working…
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10 Questions to Ask Your Accounts Receivables Vendors

Accounts Receivable’s Automation: Securing a Scalable Future for Mid-sized Businesses “Growth is never by mere chance; it is the result of forces working together.”- James…
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Becoming A Digital CFO To Navigate Through The New Economy

Introduction Digital transformation was never optional. It was there in dribs and drabs, but digital transformation in the finance industry has now become a part…
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Read the Blog: Fundamentals To Reinvent Your Shared Services

This infographic brings to you the necessary skills required for A/R shared services leaders to return with resilience and thrive their shared services in 2021.
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Corporate Financial Planning Post Covid: A Guide for A/R Leaders

Introduction Corporate financial planning is the activity of developing both short and long-term financial goals for a business and preparing strategies to achieve them. This…
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Automation: An Ally for Deductions and Collections Management

In today’s digital world, companies are investing in a wide variety of technologies for standardizing complex processes to achieve improved efficiency and productivity. Companies are…
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Best Practices to Future Proof Your Accounts Receivable Shared Services: Insights from Gartner and HighRadius

While shared service centers have traditionally been focused on cost reduction, order-to-cash GPOs have been looking out for ways in which they could transform their…
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Enabling Faster Cash Conversion with A/R Automation and Digital Payments

Is Your Accounts Receivable Process Slowing You Down? In today’s digital economy, a company’s survival hinges on its potential to manage working capital and cash…
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Four Point Plan For CFOs Looking To Thrive In 2021

Introduction As the CFOs strive to maintain the efficient growth of their companies despite the global pandemic, Highradius has identified four steps CFOs should implement…
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RPA, AI and NLP For Finance and Order-to-Cash Teams

Hunt For Technology In Finance Finance leaders exploring technology usually get lost among a plethora of terminologies like RPA, AI, Machine Learning, Natural Language Processing,…
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How Whirlpool Planned The Digital Transformation of Their A/R Shared Services

About Whirlpool And Their Shared Service Operations Whirlpool is one of the world’s leading home appliances companies focused on innovation and winning the digital consumer…
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Customer-Centricity: Your Trump Card in A/R Processes

Ever woke up to a notification saying “Yay!, Your product is on its way!” It’s just a simple feature, but regardless, it brings a smile…
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Global Business Services vs Shared Services vs Outsourcing: What Would Work For Your Order-to-Cash

Introduction The debate around global service delivery models for A/R doesn’t easily come to a conclusion. Business leaders focused on global expansion face uncertainty as…
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5 Skills Every A/R Analyst Needs In This Digital Age

The only way for A/R Analysts to stay relevant in an increasingly automated world is to learn these 5 major skills and create value while…
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Customer Experience in A/R – Do You Offer Buffet Or À La Carte?

“Customers want to be in the driver seat. Customers want to be able to access information real-time, and be able to log in to their…
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What Not To Do When Speaking With Global Customers: A Guide for Collectors

A 3-step walkthrough of all the things that you should and should not do when speaking with global customers in order to make an effective…
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Digital Transformation: What it means and why it’s important

It is well-known that any kind of change is difficult at first. More so, when it involves a whole company and its employees. With the…
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A/R Teams’ Guide For The Post-COVID Era

Learn how Order-to-Cash teams can help safeguard the financial health of businesses by driving better working capital and improved cash flow.
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Hackett Report Summary: Accounts Receivable Moves to the Top of the CFO Agenda

Executive Summary Pandemic-related disruption and the start of a recession have intensified companies’ emphasis on liquidity management. In the early stage of the outbreak, 75%…
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How to Improve Cash Flow by reducing DSO in Mid-sized Businesses?

In the current volatile economy, Cash is the undisputed king! And maintaining a steady cash flow has become one of the top priorities of CFOs…
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A Clear Digital Transformation: Six Sigma Design

What is Six Sigma Design? Six Sigma design is a business process management methodology that helps analyze processes and provides proper visibility of the bottlenecks…
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Dashboards: Future of A/R

Learn how Dashboards can be properly implemented with the right set of metrics to deliver the best insights for your A/R environment
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How To Accelerate Integration Of BUs Into Shared Services

In today’s fast-paced world, as companies undergo business expansion, it becomes necessary for them to expand their process scope, consolidate their business functions, and bring…
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Digital Transformation By Artificial Intelligence

An insight into the eventful development of AI characterized by its application in today's market between fact and fiction
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Digital Transformation: A Journey

Learn what industry leaders have to say about their experiences with ‘real’ transformation “If anybody tries to sell you Digital Transformation, run! Because Digital Transformation…
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Want zero bad debts? See how Yaskawa America achieved it!

Most humans crave the zeroes when it comes to figures and calories. Wouldn’t it be amazing if somehow you could achieve zero bad debts as…
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Optimizing AR Processes on SAP – Reaching the cloud for success

In B2B, Order to Cash is a complex process that involves multiple departments and disparate systems. The Order to Cash management workflow has a significant…
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Payment Frauds: An Awareness in the A/R Space

The shift of payment methods from traditional paper-based to digital in B2B has made lives easier and payments quicker. But when it comes to payment…
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A Holistic Approach To Customer-Centric Transformation

Discover customer-centric strategies to successfully ride this new wave of digital disruption
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Transforming The Order-to-Cash Process In Just 4 Steps

Does your company experience difficulty in maintaining consistency across the board when collaborating with multiple BUs? While looking into roadblocks affecting better process visibility, Danone…
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Mergers and Acquisitions: An Overview

An insight on eventful Mergers & Acquisitions all around the world and how any company can mediate complexities and leverage the most out of it
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Stepping Stones To A Connected Workforce Transformation

Unlock the collaborative power of your organization's Tech and Finance teams by gaining 6 insights in times of digital transformation
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RFP: Asset For Proposals

RFP is essential in enhancing Order to Cash management for top tier businesses. Explore how companies can leverage most out of a well built RFP
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How Real Are Real-Time Payments?

We live in a customer-driven on-demand culture, we’ve gotten used to getting things done on demand. Packages get delivered to us in less than 12…
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GPO: A Step Towards The Future

From the past few years, we have seen the emergence of a new business strategy in global companies and organizations, which is appointing a single-point…
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Striking A Balance Between Leadership & Compliance

Balancing the scales: Compliance & Strategic leadership In any organization, CFOs are the megastar as they deal with financial decisions that impact the company. But…
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Learn How Leaders and Managers Resolve Crisis

Explore vital steps and mannerisms that managers and leaders across the globe implement to resolve and tackle crisis to ensure business continuity and prosperity.
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What If the Female Analysts of Your Company are the Next CEOs?

Introduction It’s no secret that this industry is very male-dominated. Women have a hard time breaking in because there have never been that many, to…
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Level Up Your Leadership Game: Lessons To Learn From Candy Crush

Leaders aren’t born, they’re made, this is the basis of the modern leadership movement. The art of leadership, like all cultivated skills, is learned and…
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Cargill’s Journey To An Organized O2C System

The whole Order-to-Cash process is critical for businesses. Centralizing O2C processes would overcome issues in data & collections management & boost efficiency by getting organizations'…
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A Complete Guide to Cash Application in O2C

Know the objectives, importance & challenges of cash application in Order to Cash. Also, learn how A/R teams can improve their productivity with automation.
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Everything You Need to Know About Order to Cash

This blog defines the order to cash process in finance, the various steps of O2C, and the challenges faced by the order to cash teams.
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Healing Credit Health With Bad Debt

Bad Debt to Sales indicates the percentage of receivables which cannot be recovered from the customers, and have to be written off at last. It…
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4 SME Finance Trends to Watch in 2019

2019 could be the year of transformation in the finance space. With more and more companies becoming a part of the digital revolution in the…
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Work from home in Order to Cash

Are you aware of how Artificial Intelligence is allowing Order To Cash Professionals to stay on top of their work from the comfort of their…
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Artificial Intelligence for Finance in 2019: Job Losses Vs Job Creation

Even though the popular perception is that artificial intelligence (AI) is only going to be a job killer, reports say that 2020 onwards, AI will…
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Customer Profitability: 5 Hidden A/R Costs That Eat Away Your Bottom-Line

The CFO is focused on protecting the bottom-line. Is your A/R team proactively plugging holes in the bucket? These 5 costs-areas could be pulling you…
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Good Robots and Artificial Intelligence Save Credit, Collections and Receivables Big Bucks

In this interview, Rob Unger shares the definitive take on RPA, AI and the real deal (sans all the buzz) about how they could impact…
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How Brightstar Links A/R Automation to Customer Profitability

Tim Walker from Brightstar explains how technology and A/R best-practices improve customer experience, fast-track A/R and lower costs.
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Let’s Chat about Chatbots

Last year, a rather hilarious (/creepy) story about Facebook went viral across the Internet. The rumor was that company data scientists had frantically shut.
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Artificial FinTelligence

In my last dispatch, we touched on the parallels between how the Music industry and Financial Services industries responded to their respective run-ins with
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Amazon, Walmart, the Secret Battle for FinTech Supremacy: Part II

Made in America In his autobiography, Sam Walton: Made in America, Walmart's fabled founder writes: There is only one boss. The customer. And he can…
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Amazon, Walmart & The Secret Battle for Fintech Supremacy: Part I

Introduction In Greek mythology, Titanomachy – otherwise known as the Battle of the Titans – was a series of wars waged between the Titans and the Olympians…
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Accounts Receivable World is Changing. Are You?

Let’s look at what’s next in the AR world, Integrated Receivables – smart suite of receivable automation tools
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Paperless and Automated “Order to Cash” – The Journey

Learn why going paperless in your order to cash processes will not only reduce expenses but also serve as a strong foundation to further automate…
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Optimizing A/R performance: Both Sides of the Coin

A/R reporting done right can have a meaningful impact on accounts receivable performance. Here is a guide on how to come out of the vicious…
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Solving the Unsolvable: an Accounts Receivable (AR) Rubik’s Cube

The A/R Rubik's Cube - Solve it with Integrated Receivables.
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Get Lean by Removing 7 Wastes of Accounts Receivable

Discover 7 hidden wastes in your accounts receivable processes which prevent you from optimizing your order-to-cash cycle (OTC) and how to get rid of them,…
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Time to Stop Logging into your Customer Websites for Remittances

Imagine getting all the remittance information ready in hand as soon as the payment arrives without having to go through the pain of remittance aggregation…
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Change Management is NOT Training

Much like the technology deployment follows a project plan, the associated change management efforts must also follow a similar approach. Here are the key components…
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Are You Creating an Inspired Dessert?

How much more effective could the change and your company be if all the unique flavors of your stakeholders were combined into an awesome solution…
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The “Change” – The Most Important Part of Accounts Receivable Transformation Investments

Organizations rarely have an extensive level of change management expertise internally to design elaborate programs for execution. Here is a simple formula to get you…
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Order to Cash – Right Work, Right Place…What’s the Right Strategy?

With the goal of reducing SG&A expenses, there is an ongoing pressure to develop strategies that focus on reducing costs in the 'order to cash'…
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My Eye-Opening First Experience with an SAP Blueprint

SAP implementations are more complex than they seem to be. Join Sam as he shares his first experience of SAP implementation and how they are…
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Overcoming Roadblocks to Order to Cash Efficiency

The biggest roadblock to order to cash efficiency is the extensive use of manual tasks, in this day and age of technology and automation. Don't…
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Continuous Improvement – Make it Part of Your Culture!

The best way to improve productivity and reduce costs is by establishing an environment of continuous improvement within your organization. It also helps facilitate initiatives…
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The Transformation of Accounts Receivable – Characters Welcome!

Remember the book "Who Moved My Cheese" written by Spencer Johnson, M.D. that was wildly popular in the late 1990s and early 2000s. Maybe the…
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Take the Plunge! Shift to Electronic Accounts Receivable

The first step for A/R transformation: Find what you need based on detailed analysis of your existing process and where you stand against your competitors
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Don’t Fear! Manage the Shift from Paper to Electronic Accounts Receivable

Armed with better visibility, final control on decision-making and huge costs savings initially lost on manual work, find how you can win the argument against…
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Five User Friendly Things About SAP

In IT space, adding functionality to the solution equals hours of time lost in coding. But, not with SAP here are the top 5 things…
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New Year’s Resolution for Business – Modernizing Accounts Receivable

A few weeks have passed since the New Year began and most individuals' New Year's resolutions have long since been broken.
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Can Agile Methodology Co-Exist with Enterprise Architecture?

Clearing the air around Agile Methodologies and Enterprise Architecture. Also find out if they really co-exist.
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Change is Great Until It Happened to ME!

Experience change management with Tammie Calys, President at Transformation Management Consulting, LLC
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What’s Your Change Engagement Level?

Integrate these employee engagement strategies to enhance change management efforts and ensure that employees are truly producing results
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Why is Change SO Hard?

Understand 'analysis paralysis' in change management, the three stages involved and how to get rid of it to handle changes effectively
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Are You a Delighter or an Albatross?

Follow these quick steps to make change management easy to adapt and a delightful experience
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3 Keys to Successful Change Management: Communication, Communication, Communication!!!

70% of all company change initiatives fail due to the sole focus on the technical solutions while disregarding the importance of the people side of…
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Don’t understand cloud computing? You’re not alone!

De-clutter the jargons associated with cloud computing. Understand the key benefits such as total cost, deployment time and security
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Templates

Drive Operational Efficiency: The Essential Credit & Collections Toolkit for A/R Managers

This Toolkit consists of 7 templates and tools required for any Accounts Receivable Manager whose main goals are to - monitor and improve operational performance…
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6 Digital Payment Formats for Mid-Sized Businesses

The rapidly-changing economy is reshaping the B2B payment landscape and it’s important for Finance Leaders to understand the nuances of enabling digital payments and ensure…
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Top Order-to-Cash Shared Services KPI

An excel-based actionable summary that deep-dives into the top 55 KPIs you can’t do without for tracking the performance of the Order-to-Cash process of any…
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21 Credit & Collection Email Templates

Top performing email scripts used across 700+ leading order-to-cash teams, including Fortune 1000 companies.
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Radiance

Building the OTC Strategy after an M&A

[0:00] Marinko Marijolovic: Now just throwing that payphone bit by the way, because that was the last place I was thinking of finding the phone…
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User-Friendly Digital Experiences for B2B Customers

Interviewer: So here we’re getting together. Here we’ve got Jason and Tracie to answer some questions and I’m gonna ask them a series of questions…
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5 Expectations of Tech from A/R Team

Emanuel (Fito): Can You hear me? Okay. Yes. I’m an IT guy. And the idea is to share with you, the expectations that we have…
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Customer Centric A/R Strategies

Kiran Rana: Can you hear me? OK. All right. So I just want to set a context before we dive into the discussion. At HighRadius…
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GPO or A Travelling Salesman

Gunther Smets: So let’s make this very interactive and very dynamic. So I’m just gonna take the clicker and then I’m gonna come back down…
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O2C Digital Maturity: How to Steer Your Organization Through the Digital Transformation

What does the AR function of the future look like (supported by technologies such as ML and AI) and how to get there?
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10 Pressures On Finance Shared Services Today And How To Survive… Indeed Flourish

[0:01] Susie West: So lets kick-off. Number one. These are some of the observations that are coming out. The global economy has entered a period…
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Past, Present and Future The Digital CFO

Most CFOs are moving from being the chief accountant to strategic enabler and the CEO's key partner. This fire-side chat between Sashi Narahari (HighRadius CEO),…
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2020 Order To Cash Tech Stack: 5 Critical Choices You Need to Make

A step-by-step guide to making the right choices at different stages of A/R automation Designing your project implementation roadmap? Here’s what you should do Looking…
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Benchmarking, Project Planning, and Performance Tracking for Centralized Operations

Learn how prioritized worklist helped Primesource to create collection strategies. Understanding the importance of analytics to reduce the number of disputes created. Learn how Priomesource…
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Continuous Auditing and Continuous Monitoring in O2C: From Idea to Implementation Using Technology

Practical use cases of Continuous Auditing & Continuous Monitoring in O2C landscape. Potential roadblocks in the adoption of Continuous Auditing & Continuous Monitoring.
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AI-Driven O2C Transformation: 76% Efficiency Gain in Average Days to Resolve Deductions

Integrated O2C process: how the A/R modules interact with each other Freedom from delays: how to achieve same-day cash posting using AI
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Business Process Standardization: Let’s Stop Reinventing the Wheel Everytime

Integrate master data during M&As. Modern Skill Set Required for Customer-Facing O2C Roles.
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5 HID Global Recommended Dashboards For Credit and Collections Managers in 2020

The evolution of Analytics 2.0 and why every A/R Manager Needs It In 2020 Collections Dashboards HID Global uses today, and the scope for analytics…
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Evolution of Chatbots in Finance

Practical examples of implementing chatbots in O2C. How to redesign the future of chatbots with AI and Machine Learning.
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Opportunities and Boundaries of AI in the Digital Transformation Age of Finance

The future of finance needs to be re-imagined through innovations. It's time for the race. Disruption is inevitable, so the finance function needs to have…
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5 Things Every B2B Customer-Facing Team Leader Needs To Know

Hiring and nurturing the right talent for customer-facing A/R job roles. Executive’s guide to making their teams deliver despite challenging consumer demands.
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Automation Guide for Treasurers: Challenges and Expected Benefits with AI: Case Study

Understand how traditional cash forecasting is done using complex excel formulas. Discover how AI transforms a treasurer’s workday and how it empowers decision making.
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Digital First: AB InBev’s Digital Transformation Journey

ABinBev’s vision of digital transformation being realized within its O2C team. Insights for the future from ABInBev’s first-hand interaction with automation systems.
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Humans + Machines: Changing Workforce and Job Responsibilities with AI

Lower AI deployment in the senior executive level job roles
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